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Keeping Your Family Safe While You Play


Vaccination Validation or Negative COVID-19 Test Required 

Effective January 13th, and in accordance with the California Department of Public Health (CDPH), all Great Wolf Lodges in California will require guests 2 years of age and older to provide either proof of full vaccination against COVID-19 or a negative COVID-19 test result to enter the indoor water park facilities. 

The California Department of Public Health considers an individual as fully vaccinated 14 days following the final dose of an approved vaccine treatment, and proof this threshold has been met is required to enter the water park.  CDPH guidelines provide specific methods to verify proof of vaccination, which can be found here.  At Great Wolf Lodge, one of the following will be required to verify vaccination status, with guests over the age of 18 required to present a corresponding government issued photo ID.     

  • A COVID-19 vaccination record card issued by the Department of Health and Human Services Centers for Disease Control & Prevention.
  • A photo of your COVID-19 vaccination record card stored on your phone or other electronic device.
  • Documentation of vaccination from a health care provider.
  • A digital COVID-19 record with a QR code that displays the vaccine recipient’s name, date of birth, vaccine type and date the vaccine was received.

If presenting a negative test for entry, it is important that you complete either a pharmacy, lab or medical clinic administered antigen rapid test within 24-hours of arrival or PCR test within 48-hours of arrival.  Per CDPH guidelines, test results from beyond 24-hours (antigen) or 48-hours (PCR) of arrival are invalid.  Guests with a test result outside of the 24 or 48-hour window will need secure an antigen rapid test with a negative result from a testing facility in order to gain access to the water park.   The following are acceptable methods to prove a negative COVID-19 test result:

  • A printed document from a test provider or laboratory clearly showing the negative result, along with the day/time the test was performed.
  • An electronic test result from a test provider of laboratory displayed on a phone or other electronic device that clearly shows the negative result, along with the day/time the test was performed.

In accordance with the CDPH guidelines, at home COVID-19 test results are not acceptable.  The California Department of Public Health has a list of COVID-19 testing centers on their website searchable by location, for your convenience, we’ve included the link here

Children under the age of 2 are exempt and do not require any form of validation to enter the water park. Guests without proof of vaccination or a negative test are welcome to enjoy other resort attractions and amenities outside of the water park, as long as they adhere to our Paw Pledge health and safety policies.

For more information about the California Department of Public Health’s requirements for large indoor venues, please visit their website.

 

Face Coverings Required

In compliance with the California Department of Public Health mask mandate, all guests, ages 2 and older are required to wear a face covering in all indoor public areas of the resort regardless of vaccination status, except while dining or when actively enjoying the water park attractions.

Acceptable face coverings must have at least two layers, fully cover the nose and mouth, secure under the chin, and fit snuggly along the sides of the face.  Face coverings should not require the use of hands to hold in place, it should secure using ear loops, ties or elastic bands.  Facemasks with exhalation valves, made with mesh material, cloth bandanas, veils, and costume masks are not acceptable.  A similar face covering policy will apply to our pack members at the resort. 

We appreciate your support of this initiative, as well as other protocols put into place as part of our Paw Pledge program to ensure the health and safety of our guests and pack members while they play together at our resort. 

 

Health & Safety Program Overview

Great Wolf Lodge is committed to keeping families safe as they play together at our resorts. As part of our company-wide Paw Pledge Program, we partnered with medical experts, public health officials, sanitizations specialists, and industrial engineers to develop new procedures that focus on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort.

  • It is mandatory that all guests ages 2 and older wear a face covering while in all indoor public areas of the resort that fully covers their nose and mouth, and secures under their chin.
  • Hand sanitizing stations will be available throughout the lodge. 
  • Guests should maintain physical distancing while at the resort and use the distancing markers located throughout the resort. All entertainment events are physically distanced and use markers to provide spacing between family groups. 
  • We partnered with Procter & Gamble to review our cleaning and sanitization procedures to create the CleanPLUS Experience for guest rooms and across all public areas including the water park, retail outlets, and food and beverage locations.
  • Minimize surface touching and individual contact by using the mobile check-in and food ordering functions in the Great Wolf Lodge app, paying for items with a credit card or resort wristband, and offering limited housekeeping services for guests staying multiple nights. 
  • Completion of a guest wellness questionnaire will be required for each reservation as part of the check-in process; preview the questionnaire.

Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Guests visiting the resort acknowledge there is an inherent risk in exposure to COVID-19 in any public venue.

Frequently Asked Questions

Do I need to wear a mask if I am fully vaccinated?

To be in compliance with the guidance recently issued by the California Department of Public Health, all guests ages 2 and older regardless of vaccination status, must wear a face covering in all indoor public areas of the resort.

I have a medical exemption; do I still need to wear a face covering?

A face covering or face shield for those with medical exemptions is still required.

Are your employees wearing face coverings?

In compliance with the guidance recently issued by the California Department of Public Health, a similar face covering policy for guests will apply to our pack members at the resort. 

I booked with the understanding that fully vaccinated individuals did not need to wear a mask, what are my options?

We are aligning our policy to be in compliance with the California Department of Public Health, but we understand the policy has changed since you made your reservation.  Therefore, we are offering you the ability to change or cancel your reservation with no penalties or fees. 

What if I’ve only received a single dose of a two does treatment, or it hasn’t been 14 days since my final does?

The California Department of Public Health considers an individual as fully vaccinated 14 days following the final dose of an approved vaccine treatment. As such, we are required to enforce the 14-day threshold following a final vaccine dose to be considered fully vaccinated and allowed entry into the water park.  If you have not met the 14-day post-final dose period, you will need to provide a negative test result to access the water park.

Do I need to receive a booster to be considered fully vaccinated? Or do I need to wait 14-days after a booster shot to be considered vaccinated?

While the CDPH strongly encourages a booster shot for those eligible, they currently consider an individual as fully vaccinated after completing their original vaccine series, which would be two weeks after the second dose of a RNA vaccine or two weeks after the single Johnson and Johnson vaccine.

What about children under 5 who are ineligible for the vaccine?

Per the CDPH guidelines, children between the ages of 2-5 who are currently not eligible to receive a COVID-19 vaccine are required to provide a recent negative COVID-19 test in order to enter the water park.  

What if I took a test, but don’t get my results back before our Great Wolf stay?

Unfortunately, per the CDPH guidance, you must produce a negative COVID-19 test result or validate you are fully vaccinated against COVID-19 in order to enter the water park.  You are welcome to enjoy our resort attractions and amenities outside of the indoor water park, while you wait for your results as long as you continue to adhere to our Paw Pledge health and safety policies.  If the test results are negative, you can proceed to our designated validation desk or the front desk to receive your wristband for water park entry.  If the test is positive, we will need to have you vacate the resort and we will either provide you with a refund of unused reservation nights or determine an alternate date for you to return.  Alternatively, we can direct you to a rapid test facility nearby.

What if my test was taken more than 24-hours (antigen) or 48-hours (PCR) ago?

Unfortunately, per the CDPH guidance, you must produce a negative COVID-19 test result within a 24-hour period if using an antigen test or 48-hours if completing a PCR test in order to enter the water park.  We are happy to direct you to a rapid test facility nearby, or we can reschedule your stay for a future date.

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