FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

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Call Customer service at 866.925.9625 or Chat Now with one of our pack members.

Concerned about COVID-19? New Categories,Pre-Arrival

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

How do I contact Great Wolf Lodge? Resort

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

When can a guest cancel with no fee? Reservations,Pre-Arrival

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

What does the Flex package cover? Reservations,Pre-Arrival
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
When can I purchase the flex package? Reservations,Pre-Arrival
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.