Skip Content


Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

Clear Search

FAQ Search Results

No Results Found

Call Customer service at 866.925.9625 or Chat Now with one of our pack members.

How do I contact Great Wolf Lodge? Resort

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

When can a guest cancel with no fee? Pre-Arrival

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

What does the Flex package cover? Pre-Arrival

The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.

When can I purchase the flex package? Pre-Arrival

The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.

Concerned about COVID-19? Health & Safety

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

What will happen if my child won't wear a mask? Health & Safety

Our requirement is that children ages 2 and older wear a face covering, but we also understand this may be challenging for some children.  For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.

Will my family be required to wear face masks during our stay? Health & Safety

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts.  Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

What time can you use the waterpark at Great Wolf Lodge? Resort

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car.