Let Us Keep Your Family Safe While You Play
At Great Wolf Lodge, you’ll see some changes to your stay so your Pack can play safe. It’s our Paw Pledge. And it represents our commitment to keeping you healthy and safe during your stay.
New! Face Coverings Now Required
As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions. We appreciate your support of this initiative, as well as the other protocols put into place as part of our Paw Pledge commitment to ensure the health and safety of our guests and pack members while they play together at our resort.
Health & Safety Program Overview
By practicing & actively enforcing 6-feet social distancing within the lodge:
- All queues will be 6-feet and managed by staff, especially in waterpark
- All seating will be 6 feet apart across waterpark, F&B, public areas
- Floor squares will be used to socially distance for entertainment events and character appearances
- Attractions will have reduced capacity to accommodate 6feet social distancing
By increasing the frequency of cleaning and enhanced sanitization protocols with hospital grade cleaning products:
- In partnership with Procter & Gamble, creation of the CleanPLUS Experience in guest rooms and across all public areas including waterpark, & F&B outlets. Click here for more.
- Sanitization of high touch items such as luggage carts, life vest, rafts, attractions
- Use of hospital grade disinfectants on the EPA approved N-List, such as Spic and Span 3n1, to clean and disinfect.
By creating contactless environments & procedures that minimize surface contact and eliminate unnecessary touches:
- Use of credit cards/wristbands for contactless payment. Cash will not be accepted as a form of payment.
- Use of online or mobile app check in
- Use of mobile app for food ordering and pick up at all Food and Beverage outlets for in room dining
- Text Willow, our virtual concierge, for all of your service needs. Requested items will be left hanging on your door and you will get a text when your item has arrived.
- There will be no daily housekeeping service.
By ensuring access to personal protection products and amenities throughout the lodge:
- All guests, ages 2+, are required to wear a face covering that fully covers their nose & mouth, and secures under their chin
- Completion of a guest wellness questionnaire will be required for the party in each reservation as part of the check-in process. Click here for a preview.
- Hand sanitizing stations will be available throughout the lodge.
- Our Pack will wear proper personal protection equipment (PPE) where appropriate.
To uphold our health and safety measures, some services will be closed or suspended including: Fitness Center, Valet and Bell service, ATM, Vending and Ice machines, and hot tubs.
Council of Experts
To validate our procedures and ensure everything we’re doing represents the highest health and safety standards, we’ve consulted with experts.
Our procedures to maximize guest safety have been reviewed and endorsed by a team of COVID-19 medical experts.
We partnered with Chainalytics, a supply chain and industrial engineering firm, to establish guest flow and capacity standards to maintain social distancing.
To ensure a CleanPLUS Experience, we convened with experts from Procter & Gamble to review cleaning and sanitization operations, equipment and products that are proven to clean, sanitize and disinfect. A CleanPLUS Experience means that we have identified:
- High touch areas across the lodge to clean and disinfect on a more frequent basis.
- Trusted brands that will help us clean and disinfect.
- In our rooms and across all public areas and outlets, Spic and Span 3n1, a hospital grade disinfectant, will be our core cleaner due to its tremendous versatility, along with Comet bath. Both products are on the EPA’s approved N-List. In addition, Febreze Sanitizing Fabric Refresher will be used on all soft good materials.
- In our Food and Beverage outlets, all dishware and cutlery are cleaned and sanitized using Dawn Professional Power Wash. This product is also on the EPA’s approved N-List.
- In our laundry, our linens and towels are laundered in Tide Professional.
The CleanPLUS experience ensures high standards in cleaning and disinfecting across all areas of the lodge.
Pack Member Initiatives & Training
Our company is serious about safety. That’s why we’ve defined a set of procedures that keep our Pack safe. When we protect the Pack, the Pack protects our guests.
Every operational aspect of Great Wolf Lodge has been redesigned to advance our Paw Pledge. Our Pack is serious about safety and is extensively trained to make smart decisions, implement controls and ensure access to personal protective equipment that will help keep guests safe. The safety of our guests and their families is not only the top priority for our Pack Members—it is our passion and purpose.
1. Our Pack is encouraged to stay home if they have any symptoms or risk factors associated with COVID-19, and each Pack Member is required to undergo a wellness check every day they report to work. This includes a temperature check. Any Pack Member who displays a 100.4 temperature or above will be sent home.
2. Our Pack has been provided and is required to wear personal protective equipment (PPE) based on their role, including masks and gloves where appropriate.
3. Our Pack is trained and tested on new, extensive health & safety measures, including:
- Cleaning & Sanitization of guest rooms, public areas and all outlets (Housekeeping, Public Area Attendants, Guest Service, Food & Beverage, Retail, Attractions, Waterpark)
- Sanitization and ServSafe preparations and service (Food & Beverage front of house and back of house)
- Food & Beverage back of house operations (receiving supplies and cleaning equipment)
- Social Distancing, Hygiene and the use of PPE (all Pack Members)
This is our pledge to health and safety for the whole Pack.
Click here to view the for full program details.
Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Acknowledging there is an inherent risk in exposure to COVID-19 in a public area.