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Great Wolf Lodge San Francisco / Manteca, CA

Our Paw Pledge

We’re committed to creating quality family time and quality family moments for our guests. Caring for and supporting one another is deeply embedded in Great Wolf Lodge culture. Since the day we opened our first resort, we have considered all our guests and employees as part of our family, or as we call it, our Pack. Our standards for safe play have always been high. We’ve answered the challenge of these times to raise our level of care even higher. It’s called our Paw Pledge. And it represents our commitment to staying safe and healthy allowing our guests to worry less and enjoy time together as a family more.

Our paw print is a symbol. It represents both a commitment and a path forward to all members of our Pack, both guests and employees. Our Paw Pledge commits to keeping your family safe while you play. 

 

We are committed to keeping you safe while you play. Here’s how:

  • By practicing and actively enforcing 6-feet social distancing within the lodge.
  • By creating contactless environments and procedures that minimize surface contact and eliminate unnecessary touches.
  • By increasing the frequency of cleaning and enhanced sanitization protocols with hospital grade cleaning products.
  • By requiring all guests, ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attraction
  • By ensuring access to personal protection products and amenities throughout the lodge, and requiring our employees to wear proper personal protection equipment (PPE), including masks and gloves where appropriate.
  • By extensively training our Pack to make smart decisions and implement the necessary controls.

Our Pack is trained to use their best judgment on the implementation of all procedures in order to best keep you safe. We invite you to learn more about the details of our program. 


Great Wolf Lodge strongly believes in supporting the communities we serve.  During this health crisis our resorts have donated over 15,000lbs. of fresh produce, dairy products, dry goods and meats to community food banks.  Where available, we’ve donated medical-grade personal protection equipment (PPE) to local nursing homes and hospitals. Some of our resorts have strategically lit up guest rooms to display symbols of hope in support of the community.  When our resorts re-open, we are also planning to show our immense gratitude to those within the medical community who are battling on the frontlines of this epidemic with programs to provide some much-deserved family time at our resorts.

Creating opportunities to spend quality family time together is our passion. Now you can take time to connect as a family within your own home. Check out these family- friendly activities such as a game night, baking challenges, arts and craft projects, or movie nights.  


We are committed to providing flexibility and confidence when booking a stay.

Change a Reservation

With our Travel Flexibility Program, you may change a reservation that was made or modified from May 1, 2021, onward, to a different date with no penalties or fees. Change requests must be made before 12:00 pm CT of your originally scheduled arrival date, and any reservation changes will be subject to availability and any rate differences.

Alternatively, if you are unable to keep your original reservation and aren’t ready to reschedule, you may place your deposit funds on hold and utilize that deposit for a future Great Wolf Lodge stay booked within the next 12 months.

Cancellations

If you wish to cancel your stay, you will be subject to the following cancellation fees:

  • $50 if canceled 8 or more days from arrival
  • $100 if canceled 3-7 days from arrival, or the cost of a one-night stay if rate is under $100
  • First night’s deposit if cancellation is received less than 3 days from arrival

Flex Trip Package

For additional peace of mind, for a small fee, you can add a Flex Trip package to your reservation that will allow you to change or cancel your reservation up to 48 hours before your scheduled arrival date with no additional fees or penalties.