Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
Our 1st and 3rd floors have designated vending machine and ice machines.
Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.
Elements Spa Salon is a full-service spa with a Zen-like atmosphere which features a variety of products. Get a massage, manicure, pedicure or facial. Reservations are recommended. There is also Scooops Kid Spa which specializes in manicures and pedicures for children 12 and under.
When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes parking, access to Cub Club, Yoga Tails, Wolf Walk, The Forest Friends Show, and our nightly Story Time.
We offer in-room Cub Care, our official babysitting service, for all ages! All of our Cub Club Pack Members are certified in infant and child CPR and first aid. Cub Care is $30/hour for one child and $15/hour for each additional sibling. Availability of Cub Care is based on a first come, first serve basis. If you do require Cub Care, we ask that you email or call ahead of time to ensure staff availability. For more information or to make a reservation, please call us at 905.354.4888 x5765. PJ Party NO PARENTS ALLOWED!! The PJ Party is offered every night in the Cub Club from 7:00 pm 9:30 pm for children 4-10 years. This popular program includes crafts, VIP seating at Storytime in the Grand Living Room, and a custom PJ Party pillowcase that the kids colour and keep as a souvenir! The night is filled with lots of fun and games and a snack of popcorn and juice is provided. The best part is NO PARENTS ARE ALLOWED!!! The cost of this program is $35 per child. Spaces are limited so please secure your spot as soon as possible to ensure you little cubs don't miss out on the fun! Children must be pre-registered in the Cub Club before 4:00 pm. For more information or to make reservations please call 905.354.4888 x5765.
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
For the health and comfort of our guests we are a pet free resort. Only Service Animals as defined by the ADA are allowed in the resort. Service Animals are not allowed in the pools and attractions of the waterpark. If you would like information on full service kennels in the Niagara Falls area please call us at 905.354.4888.
Complimentary air mattresses are first come, first serve upon check-in and cannot be guaranteed during high occupancy periods. These are not available for the Timber Wolf Cottages, KidKamp, KidCabin or Wolf Den Suites. There is a limit of one air mattress per room.
Please note that the credit card provided at check-in will be charged the remaining balance of room and tax or any add-on packages. In addition to this a $250 security deposit per stay will be authorized at the time of check in. As long as we have a $250/stay authorization on a credit card, you are welcome to charge back to your suite. Upon check-out the authorization for any unused funds will be released. Based upon the business rules of your bank, this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your credit card.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.
We require one night's stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. Cheques cannot be used as a form of payment at the lodge. The credit card used for the deposit must be present at the time of check in. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Download the Credit Card Authorization Form
The credit card used for the deposit must be present at the time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required and must be received 72 hours prior to guest check-in.
For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or stored inside the hotel. If you operate a mobility device for medical purposes please provide medical documentation upon arrival.
Suitable swimwear is required for personal safety. Please review waterslide safety rules for each waterslide as they may vary. The Safety standards do not permit cover-ups, loose clothing, headwear, including Hijabs that wrap around the neck on select waterslides and attractions. Swim caps are allowed.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the Lost and Found page.
Pack 'n' Play cribs are complimentary but are first come, first serve upon check-in and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge. There is a limit of one Pack 'n' Play per room.
Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.
Great Wolf Lodge attractions and water park pools and slides may close due to adverse weather conditions, high winds, heavy rain, and/or lightning. This precaution is taken to preserve the safety of our guests and Pack Members. No refunds or discounts will be issued in the event of a slide, pool, or activity closure as a result of extreme weather.
Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at the Trading Post Gift shop where we offer a large variety of products.
Guest laundry is available on-site. Please check with the front desk or your Lodge Life to find the location.
We have been closely monitoring the Coronavirus (COVID-19) situation. We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. We will continue to follow federal and provincial health official directives as it relates to opening when phase 3 in Niagara is identified. We will be monitoring the ongoing situation and providing our guests with additional updates as warranted. Click here for some important updates.