Update for guests arriving Friday, November 12, 2021
The primary boiler that heats both the air and water for a portion of our indoor water park is not functioning properly and temperatures levels inside that portion of the water park are cooler than normal. Right now, all water park attractions are open and available for our guests to enjoy. We are finishing the installation of a temporary boiler, which should be operational this afternoon and help alleviate the temperature issues.
Great Wolf Lodge New England features two water parks, housed in two separate structures, and the boiler experiencing the issue supplies heat for one of the two water parks. The boiler issue does not affect our other water park and temperature levels in that half of the water park are maintaining a comfortable 84-degrees.
We sincerely apologize any inconvenience this may cause. We are confident you and your family will enjoy your stay, but if due to this issue you want to cancel/change their reservation, you may do so with no penalties or fees. We sent additional details to the email you provided at booking, or you can call our reservation team at 866.678.9653 for an update.