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We have always considered the guests who visit our resorts as members of our family, or as we like to say, part of our pack. As a pack, we care for and look out for one another. This is especially true as we enter a new, unprecedented phase of responses to the COVID-19 outbreak with government and health department officials initiating community safety measures that call for social distancing, restrictions on group gatherings and shelter-in-place directives. Like you, we are actively supporting these efforts as we work to ensure the health and safety of our Guests and Pack Members and assist with the overall well-being of the communities we serve. Therefore, in response, we have decided to extend the closure of our resorts through May 19, 2020, and moving forward accepting new reservations for stays May 20 and onward.
During our closure, and after re-opening, we will continue to maintain several enhanced sanitation measures including:
We also pride ourselves on our industry leading waterpark filtration and chemistry systems. The CDC shared that there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, and that proper operation, maintenance, and disinfection should remove or inactivate the virus that causes COVID-19.
We know this has been a challenging and disruptive time for families across the communities we serve. We know because Great Wolf Lodge, our pack members, and their families are all members of the same community. To show our appreciation for your continued support, and to encourage families to take those important family getaways after we emerge from these challenging times, we are making a few special policy accommodations.
FOR STAYS WITH ARRIVALS FROM APRIL 2ND THROUGH MAY 19TH, 2020
If you have a reservation with an arrival date starting April 2 through May 19 and choose to change your reservation to another date within calendar year 2020, we will provide you with a $50 resort credit for each night booked. Please contact us to move your qualifying reservation and receive this credit. Note: you must make this change before April 1.
Alternatively, if you have a stay scheduled within our revised closure period and do not wish to update your stay dates, you don’t need to do anything. Beginning on April 2, we will start canceling every impacted reservation and providing a full refund, as well as refunding any assessed fees for reservations cancelled between March 13th and March 26th for previously scheduled stays that now fall within our updated closure window. We ask that you please be patient with us as it may take between 7-10 days for all refunds to process.
ACCESS TO GREAT WOLF AT HOME FAMILY ACTIVITIES
Lastly, but importantly during this difficult time, we encourage families to take steps to maintain their emotional well-being, as well as their physical wellness. Take time to connect as a family with activities such as a game night, baking challenges, arts and craft projects, or movie nights. We have some ideas here, based off family-favorite activities at our resort. For loved ones outside of your home, try holding video chats, sending homemade cards, or engaging via social media.
When we re-open, the entire Great Wolf Lodge Pack is looking forward to welcoming you, your family, friends and loved ones for a visit, and to giving you that fun-filled getaway your family is craving.