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Keeping Your Family Safe While You Play


Face Coverings Required

In compliance with the Wyandotte County mask mandate, all guests ages 5 and older are required to wear a face covering in all indoor public areas of the resort regardless of vaccination status, except while dining or when actively enjoying the water park attractions. 

Acceptable face coverings must have at least two layers, fully cover the nose and mouth, secure under the chin, and fit snuggly along the sides of the face. Face coverings should not require the use of hands to hold in place, and it should secure using ear loops, ties, or elastic bands. Face masks with exhalation valves, made with mesh material, cloth bandanas, veils, and costume masks are not acceptable. A similar face covering policy will apply to our pack members at the resort.

We appreciate your support of this initiative, as well as other protocols put into place as part of our Paw Pledge program to ensure the health and safety of our guests and pack members while they play together at our resort.

 

Health & Safety Program Overview

Great Wolf Lodge is committed to keeping families safe as they play together at our resorts. As part of our company-wide Paw Pledge Program, we partnered with medical experts, public health officials, sanitizations specialists, and industrial engineers to develop new procedures that focus on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort.

  • It is mandatory that all guests ages 5+ wear a face covering that fully covers their nose & mouth, and secures under their chin.
  • Guests should maintain physical distancing while at the resort and use the distancing markers located throughout the resort. All entertainment events are physically distanced and use markers to provide spacing between family groups.  
  • Hand sanitizing stations will be available throughout the lodge. 
  • We partnered with Procter & Gamble to review our cleaning and sanitization procedures to create the CleanPLUS Experience for guest rooms and across all public areas including the water park, retail outlets, and food and beverage locations.
  • Minimize surface touching and individual contact by using the mobile check-in and food ordering functions in the Great Wolf Lodge app, paying for items with a credit card or resort wristband, and offering limited housekeeping services for guests staying multiple nights. 
  • Completion of a guest wellness questionnaire will be required for the party in each reservation as part of the check-in process; preview the questionnaire.

 

Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Guests visiting the resort acknowledge there is an inherent risk in exposure to COVID-19 in any public venue.

Frequently Asked Questions

Will my family be required to wear a face mask during our stay if vaccinated?

In compliance with the Wyandotte County mask mandate, all guests ages 5 and older, regardless of vaccination status, are required to wear a face covering in all indoor public areas of the resort, except while dining or when actively enjoying the water park attractions. 

Are you validating if someone is vaccinated?

Great Wolf Lodge does not independently verify vaccination status of our guests. Instead, we trust our guests to comply with the requirements of our policy and to ensure members of their party, including children 5 and older, wear face coverings.

Are you still enforcing physical distancing?

Consistent with CDC guidelines, we require all guests to maintain physical distancing while at our resort and continue to have physical distancing markers throughout the resort for our guests’ convenience.

Do I need to complete a wellness questionnaire if vaccinated?

Yes, a wellness questionnaire must be completed prior to checking into our resort. You will receive the questionnaire via email the day before your scheduled arrival date and we highly recommend you complete the form before arriving at the resort to not delay the check-in process.

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