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Williamsburg Face Covering Policy Update

We’re looking forward to welcoming you and your family to Great Wolf Lodge!

As you know, the health and safety of our guests and pack members has been our guiding principle during this pandemic. Additionally, we made a commitment to provide transparent and timely updates to our guests when making policy changes or modifications to our Paw Pledge pandemic response protocols.   

Considering the significant impact the Delta variant of COVID-19 is having on local hospitals and the overall community, we are modifying our Paw Pledge protocols and updating our face covering policy for indoor settings. Effective Friday, September 24, 2021, we will require the use of face coverings, regardless of vaccination status, in all public areas of our resort. This policy will apply to all guests 5 years of age and older with the following few exceptions:

  • While consuming a meal inside a restaurant or a designated, physically distanced table positioned near food outlets.
  • When actively eating or drinking, as long as stationary and maintaining appropriate physical distancing from other guests.
  • While swimming or actively enjoying the water park attractions.

Acceptable face coverings must have at least two layers, fully cover the nose and mouth, secure under the chin, and fit snuggly along the sides of the face. Face coverings should not require the use of hands to hold in place, and should secure using ear loops, ties, or elastic bands. Face masks with exhalation valves, made with mesh material, cloth bandanas, veils, and costume masks are not acceptable. A similar face covering policy will apply to our pack members at the resort. 

We are looking forward to providing you and your family with a memorable getaway, but because our face covering policy has changed since you made your reservation, we are offering you the opportunity to change or cancel your stay with no penalties or fees.  

If you would like to move your reservation to a different date, please call us at 800.905.9653 and we will assist you. Additionally, you will receive an email with details on how to cancel your reservation if that is the option that works best for your family.

We hope you and your family are looking forward to your upcoming stay at Great Wolf Lodge. If you have any questions about your upcoming stay, we encourage you to visit www.greatwolf.com.