FAQ
Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
Reservations, Pre-Arrival
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
All U.S properties
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
All U.S properties
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.
Reservations
For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.
When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.
*May not apply to group reservations
Suite style preference must be booked at time of reservation.
We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.
Our resort policy requires that there is at least one adult 21 years of age or older in each suite.
Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.
Our location does not offer balconies or patios with our suites.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. If you chose to have in-house charging an additional $100 per night will be deducted from your account. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hour or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.
Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties.
Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 888.960.9653 . We can offer a variety of options to meet your needs!
Rollaway beds/air mattresses can be reserved by clicking “Rollaway Beds/Air Mattresses” on the Reservation page. Rollaway beds/air mattresses are complimentary up to one per suite. These are not available for Wolf Den Suites®.
Reservations, Resort
Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, fitness center access, in-room coffee, life jackets and towels in the water park, access to fax, local phone calls, concierge service and wolf ears for children 12 and under.
Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, fitness center access, in-room coffee, life jackets and towels in the water park, access to fax, local phone calls, concierge service and wolf ears for children 12 and under.
Reservations, Resort, Water Park
Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!
Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!
Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!
Pre-Arrival
If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Veteran guests recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/cover-Up
- Plastic bag to carry wetsuits home
- Swim goggles, earplugs, flip-flops, aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm pj’s/slippers to wear to Story Time
We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.
Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing).
Great Wolf Lodge does not offer RV / over-sized vehicle parking for guests on property or within our parking lots. There is an RV / over-sized vehicle lot located down the street. Great Wolf Lodge cannot guarantee available RV / over-sized vehicle parking.
For the most up to date weather, please visit The Weather Channel.
Resort, Pre-Arrival
Guest laundry is not available. To dry swimsuits, there are spinners available in the water park.
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Guest laundry is not available. To dry swimsuits, there are spinners available in the water park.
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Resort
The Buckhorn Exchange™ Gift Shop sells a few essential toiletries in case you forget to pack them.
We do not offer parent free day care or babysitting services.
As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.
There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
Each floor has a designated vending machine and ice machine area.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
Each suite at Great Wolf Lodge comes standard with microwave, mini fridge, coffee maker, hair dryer, iron and ironing board.
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
Pack 'n Play cribs can be reserved by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest®.
As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.
We do offer valet parking at a nominal fee of $27/night for overnight guests. Self-parking is available for $20/night.
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please email ggdonations@greatwolf.com and allow 4-6 weeks for a response.
Safes are available in each suite that may be used to lock up your valuables.
Smoking, including the use of electronic cigarettes and smokeless tobacco, is not allowed on guest room patios or balconies, or any area of the resort or water park. However, you may smoke outside in the designated courtyard area. A cleaning fee may be applied if this policy is not followed.
We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.
Join us at the Great Clock Tower in the lobby for Story Time every night following the “Rhythm of Nature” Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
Contact us at Great Wolf Lodge in Anaheim, CA and a representative will respond to you shortly.
Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites on resort grounds.
Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.
Cub Club on Wheels is our roaming Cub Club entertainment team that offers fun activities and unique craft projects for your wolf pups. Our upbeat Pack Members are ready to entertain you with family friendly music, dancing and games. Look for them throughout the lodge to get in on the fun daily activities like face painting, balloon twisting, hula hoop contests and Wiley Bingo! Activity schedule changes daily.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items.
Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide.
We recommend that you bring bathing suits, aqua socks, or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.
Resort, Water Park
For information on water park hours, please view our Event Calendar page.
For information on water park hours, please view our Event Calendar page.
Water Park
Waterslides and our elevated attractions are not wheelchair accessible.
Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.
Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.
Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.
We do have lockers available for your use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
Prices: Standard = $15 Large = $17 Jumbo = $20
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
DISNEYLAND
You can purchase additional Disneyland® tickets at the Great Wolf Lodge front desk or online here.
Great Wolf Lodge offers a complimentary shuttle to DISNEYLAND® Resort. Reservations are required and can be made through the bell service team. There are a limited number of runs per day. Transportation is on a first reserved, first served basis.
A DISNEYLAND® Resort ticket provides admission to one park per day. A PARK HOPPER® ticket allows admission to both DISNEYLAND® Park and DISNEY CALIFORNIA ADVENTURE® Park on the same day.
Plan on spending two days at the theme parks and one or two nights at the DOWNTOWN DISNEY® District.
Tickets are sold as “guest 10+” for adult tickets and "guest three to nine” for a child ticket. There is no admission charge for those under 3.
Magic Morning early entry allows admission into selected attractions at DISNEYLAND® Park before the Park opens to the public on Tuesdays, Thursdays and Saturdays. Each member of your travel party must have a valid, three-day or longer DISNEYLAND® Resort ticket for Theme Park admission. To enhance the Magic Morning experience, it is strongly recommended that guests arrive at least one hour and 15 minutes prior to regular park opening. Magic Morning admission is based on availability and does not operate daily. Applicable days and times of operation and all other elements, including, but not limited to, operation of attractions, entertainment, stores and restaurants, and appearances of characters may vary and are subject to change without notice. Subject to capacity and other restrictions.
DISNEYLAND® Resort is three miles from Great Wolf Lodge.
Spanish / Español
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.
Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.
Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.
Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.
Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.
Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.
Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.
Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.
Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.
Nuestra promoción Early Saver no tiene depósito reembolsable.
La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.
Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.
Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.
Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.
No es permitido traer comida de afuera del hotel, al parque acuático.
