FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

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Call Customer service at 866.925.9625 or Chat Now with one of our pack members.

What are the water park hours? Water Park,Resort,Pre-Arrival

For information on water park hours, please view our Event Calendar page.

¿Cuál es la tarifa del resort? Spanish / Español
Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.
How far is Great Wolf Lodge from DISNEYLAND Resort? DISNEYLAND

DISNEYLAND Resort is three miles from Great Wolf Lodge.

Do you sell day passes to the water park? Water Park

Day passes are not available at this time.

Are self-service laundry facilities available? Resort,Pre-Arrival
Guest laundry is not available. To dry swimsuits, there are spinners available in the water park.
¿Vendemos pases diarios para el parque acuático? Spanish / Español
Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.
Oops, I left something at Great Wolf Lodge. Can I get it back? Resort

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page. 

Who can use mobile check in? Pre-Arrival

Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). 

Are lockers available in the water park? Water Park
We do have lockers available for your use. Larger items, such as luggage, will need to be kept in your suite or vehicle.Prices: Standard = $15 Large = $17 Jumbo = $20
Does the resort have an ATM? Resort
There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.
What is Cub Club on Wheels? Resort

Cub Club on Wheels is our roaming Cub Club entertainment team that offers fun activities and unique craft projects for your wolf pups. Our upbeat Pack Members are ready to entertain you with family friendly music, dancing and games. Look for them throughout the lodge to get in on the fun daily activities like face painting, balloon twisting, hula hoop contests and Wiley Bingo! Activity schedule changes daily.

¿El desayuno está incluido? Spanish / Español
La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.
Can I use the room telephone to make personal calls? Resort
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
What time is check-out? Resort
Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
Is there a charge for parking? Resort

Valet parking is available at $27/night for overnight guests. Self-parking is available for $20 per car per night. Parking is not included in the resort fee.

What amenities are open to the public? Resort

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.

What amenities are in each suite? Resort

Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board.

What is the common attire and footwear for the water park? Water Park
We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
How do I set up a group meeting/stay at Great Wolf Lodge? Resort

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

What is the resort fee? Resort

Great Wolf Resorts charges a $34.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.

¿A qué hora puedo entrar y salir? Spanish / Español

La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.

How much of the park is outdoors? Is there a need for sunscreen? Water Park
The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
What time is check-in? Resort

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

Is Internet access available? Resort
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
Does Great Wolf Lodge provide Sign Language interpretation services? Resort,Pre-Arrival
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
¿Que hacen para cumpleaños? Spanish / Español
Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.
Are coolers permitted in the water park? Water Park
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.
Do the rooms have a refrigerator and/or microwave? Resort
Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide.
How can I purchase extra DISNEYLAND tickets at Great Wolf Lodge? DISNEYLAND

You can purchase additional Disneyland tickets at the Great Wolf Lodge front desk or online here.

Do you have RV parking and hookups? Pre-Arrival
Great Wolf Lodge does not offer RV / over-sized vehicle parking for guests on property or within our parking lots. There is an RV / over-sized vehicle lot located down the street. Great Wolf Lodge cannot guarantee available RV / over-sized vehicle parking.
What can I do if someone gets sick before we arrive? Pre-Arrival
If a family member's sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.
Are there vending machines in the resort? Resort
Each floor has a designated vending machine and ice machine area.
¿Cuál es la política de cancelación? Spanish / Español
Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.Nuestra promoción Early Saver no tiene depósito reembolsable.
Are the waterslides wheelchair accessible? Water Park
Waterslides and our elevated attractions are not wheelchair accessible.
What is your process for submitting requests for donations to charitable events? Resort

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please email ggdonations@greatwolf.com and allow 4-6 weeks for a response. 

What kind of weather can we expect during our stay? Resort
For the most up to date weather, please visit The Weather Channel.
Uno de los miembros en mi grupo tiene alergias. ¿Cómo puedo avisar al resort? Spanish / Español
Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.
What happens if there is inclement weather? Resort
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.
What is the cancellation policy? Pre-Arrival

Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.

Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.

How do I contact Great Wolf Lodge? Resort

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

Do children need to be supervised in the water park? Water Park
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.
Do you allow casts in the water park? Water Park
Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
Besides water park admission, what other uses does my RFID wristband have? Resort
Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don't have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.
Does the resort have wheelchair accessibility? Resort
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
What is the smoking policy? Resort
Smoking, including the use of electronic cigarettes and smokeless tobacco, is not allowed on guest room patios or balconies, or any area of the resort or water park. However, you may smoke outside in the designated courtyard area. A cleaning fee may be applied if this policy is not followed.
¿Qué está incluido con mi tarifa? Spanish / Español
Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.
Where can I find directions to the resort? Pre-Arrival
Check the Customer Service page for driving directions.
What is a DISNEYLAND Resort PARK HOPPER ticket? DISNEYLAND

A DISNEYLAND Resort ticket provides admission to one park per day. A PARK HOPPER ticket allows admission to both DISNEYLAND Park and DISNEY CALIFORNIA ADVENTURE Park on the same day.

How many days should I plan to maximize my experience at DISNEYLAND Resort? DISNEYLAND

Plan on spending two days at the theme parks and one or two nights at the DOWNTOWN DISNEY District.

Do you offer valet parking? Resort
We do offer valet parking at $27/night for overnight guests. Self-parking is available for $20 per car per night.
Are there chairs (aside from cabanas) to leave our belongings? Water Park
Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
¿Qué necesito mostrar cuando llegue al resort? Spanish / Español
Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.
Where can I purchase toiletries if I forgot something? Resort
The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them.
What do I need to provide when I arrive at the lodge? Pre-Arrival
You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.
What items should I bring on my trip? Pre-Arrival

Regular guests recommend a few essentials for the Great Wolf Lodge experience:  swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time.  We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.

 

 

Does the resort offer child care? Resort
We do not offer parent free day care or babysitting services.
Are there adult and child DISNEYLAND Resort tickets? DISNEYLAND

Tickets are sold as "guest 10+" for adult tickets and "guest three to nine" for a child ticket. There is no admission charge for those under 3.

Is grilling / cooking permitted at the resort? Resort
Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites on resort grounds.
Does the resort have a business center? Resort
We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.
¿Está permitido traer hieleras a la habitación? Spanish / Español
Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.
When can a guest cancel with no fee? Pre-Arrival

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

What does the Flex package cover? Pre-Arrival
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
Am I able to charge things back to my room? Resort
As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.
What is Magic Morning admission? DISNEYLAND

Magic Morning early entry allows admission into selected attractions at DISNEYLAND Park before the Park opens to the public on Tuesdays, Thursdays and Saturdays. Each member of your travel party must have a valid, three-day or longer DISNEYLAND Resort ticket for Theme Park admission. To enhance the Magic Morning experience, it is strongly recommended that guests arrive at least one hour and 15 minutes prior to regular park opening. Magic Morning admission is based on availability and does not operate daily. Applicable days and times of operation and all other elements, including, but not limited to, operation of attractions, entertainment, stores and restaurants, and appearances of characters may vary and are subject to change without notice. Subject to capacity and other restrictions.

Are cabanas available to use in the water park? Water Park,Resort,Reservations

Indoor and outdoor cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!

Are life jackets provided? Water Park
Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Does the resort have on-site restaurants? Resort

Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.

How can I secure valuables during my stay? Resort,Pre-Arrival
Safes are available in each suite that may be used to lock up your valuables.
What is the minimum age requirement to confirm a reservation? Pre-Arrival
Our resort policy requires that there is at least one adult 21 years of age or older in each suite.
Are there any water park restrictions if I am pregnant? Water Park
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.
How does mobile check-in work? Reservations,Pre-Arrival
The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.
Is my child safe in the water park? Water Park
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
Are towels provided in the water park? Water Park

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.

¿Tienen chalecos salvavidas disponibles? Spanish / Español
Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.
¿Puedo traer comida al parque acuático? Spanish / Español
No es permitido traer comida de afuera del hotel, al parque acuático.
When can I purchase the flex package? Pre-Arrival
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
Is there bus or shuttle transportation between Great Wolf Lodge and DISNEYLAND Resort? DISNEYLAND

Great Wolf Lodge offers a complimentary shuttle to DISNEYLAND Resort. Reservations are required and can be made through the bell service team. There are a limited number of runs per day. Transportation is on a first reserved, first served basis.

How clean is the resort? Resort
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
What is Story Time? Resort

Join us at the Great Clock Tower in the lobby for Story Time every night following the "Rhythm of Nature" Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.

Are Pack 'n' Play cribs available to reserve during stay? Resort

Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

Can we bring our own puddle jumpers/life jacket? Water Park
Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
What amenities are open to the public? Resort

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.

How can I purchase gift cards? Resort

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards

Does the resort have a fitness center? Resort

Iron Horse Fitness Center is temporarily closed due to social distancing guidelines.

Concerned about COVID-19? Health & Safety

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

Do I need to bring a mask with me, or is one provided? Health & Safety

To ensure a proper fitting face covering that covers the mouth, nose and fits snuggly around the chin, we strongly recommend guests bring a face covering from home.  If you forgets to bring a face covering to the resort, you can obtain one complimentary, from the front desk or other select locations in the resort.   

Why do you not enforce in the water park? Health & Safety

We strongly encourage the use of a face covering when not actively enjoying the attractions in the water park, however, the CDC, along with state and local health officials agree that face coverings should not be worn when in the water.

My state/county doesn’t mandate masks, why are you? Health & Safety

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  There is almost universal agreement that wearing a face covering is effective deterrent against the potential spread of COVID-19.

What will happen if I don’t wear a mask? Health & Safety

Wearing a face covering is part of our resort rules and listed in the terms and conditions guests agree to when visiting a Great Wolf Lodge.  If a guest doesn’t have a face covering, we will provide one.  If a guest repeatedly refuses to comply with resort rules that have a direct impact on the health and safety of our guests and pack members, the guest may be asked to stay confined in their room or leave the resort. 

I feel wearing a mask infringes on my civil liberties, do I still need to wear one? Health & Safety

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  If you feel you are unable to comply with this requirement, we would suggest that you consider postponing your visit. 

What will happen if my child won't wear a mask? Health & Safety

Our requirement is that children ages 2 and older wear a face covering, but we also understand this may be challenging for some children.  For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.

Will my family be required to wear face masks during our stay? Health & Safety

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts.  Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

What time can you use the waterpark at Great Wolf Lodge? Resort

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car.