FAQ

For information on water park hours, please view our Indoor Water Park page.

Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.

DISNEYLAND Resort is three miles from Great Wolf Lodge.

Day passes are not available at this time.

Guest laundry is not available. To dry swimsuits, there are spinners available in the water park.

Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page. 

Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). 

We do have lockers available for your use. Larger items, such as luggage, will need to be kept in your suite or vehicle.Prices: Standard = $15 Large = $17 Jumbo = $20

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.

Cub Club on Wheels is our roaming Cub Club entertainment team that offers fun activities and unique craft projects for your wolf pups. Our upbeat Pack Members are ready to entertain you with family friendly music, dancing and games. Look for them throughout the lodge to get in on the fun daily activities like face painting, balloon twisting, hula hoop contests and Wiley Bingo! Activity schedule changes daily.

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 888.960.9653 . We can offer a variety of options to meet your needs!

La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.

Valet parking is available at $27/night for overnight guests. Self-parking is available for $20 per car per night. Parking is not included in the resort fee.

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.

Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board.

We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

Great Wolf Resorts charges a $34.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.

Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide.

You can purchase additional Disneyland tickets at the Great Wolf Lodge front desk or online here.

Great Wolf Lodge does not offer RV / over-sized vehicle parking for guests on property or within our parking lots. There is an RV / over-sized vehicle lot located down the street. Great Wolf Lodge cannot guarantee available RV / over-sized vehicle parking.

If a family member's sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Each floor has a designated vending machine and ice machine area.

Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.Nuestra promoción Early Saver no tiene depósito reembolsable.

Waterslides and our elevated attractions are not wheelchair accessible.

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please email ggdonations@greatwolf.com and allow 4-6 weeks for a response. 

For the most up to date weather, please visit The Weather Channel.

Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.

Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don't have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

Smoking, including the use of electronic cigarettes and smokeless tobacco, is not allowed on guest room patios or balconies, or any area of the resort or water park. However, you may smoke outside in the designated courtyard area. A cleaning fee may be applied if this policy is not followed.

Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.

Check the Customer Service page for driving directions.

A DISNEYLAND Resort ticket provides admission to one park per day. A PARK HOPPER ticket allows admission to both DISNEYLAND Park and DISNEY CALIFORNIA ADVENTURE Park on the same day.

Plan on spending two days at the theme parks and one or two nights at the DOWNTOWN DISNEY District.

We do offer valet parking at $27/night for overnight guests. Self-parking is available for $20 per car per night.

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.

The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them.

You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.

All U.S properties.

Regular guests recommend a few essentials for the Great Wolf Lodge experience:  swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time.  We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.

Our location does not offer balconies or patios with our suites.

We do not offer parent free day care or babysitting services.

Tickets are sold as "guest 10+" for adult tickets and "guest three to nine" for a child ticket. There is no admission charge for those under 3.

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites on resort grounds.

We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.

Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.

As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.

Magic Morning early entry allows admission into selected attractions at DISNEYLAND Park before the Park opens to the public on Tuesdays, Thursdays and Saturdays. Each member of your travel party must have a valid, three-day or longer DISNEYLAND Resort ticket for Theme Park admission. To enhance the Magic Morning experience, it is strongly recommended that guests arrive at least one hour and 15 minutes prior to regular park opening. Magic Morning admission is based on availability and does not operate daily. Applicable days and times of operation and all other elements, including, but not limited to, operation of attractions, entertainment, stores and restaurants, and appearances of characters may vary and are subject to change without notice. Subject to capacity and other restrictions.

Indoor and outdoor cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.

Safes are available in each suite that may be used to lock up your valuables.

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.

The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.

We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.

Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.

No es permitido traer comida de afuera del hotel, al parque acuático.

The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.

Great Wolf Lodge offers a complimentary shuttle to DISNEYLAND Resort. Reservations are required and can be made through the bell service team. There are a limited number of runs per day. Transportation is on a first reserved, first served basis.

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Join us at the Great Clock Tower in the lobby for Story Time every night following the "Rhythm of Nature" Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.

Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards

Iron Horse Fitness Center is temporarily closed due to social distancing guidelines.

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

To ensure a proper fitting face covering that covers the mouth, nose and fits snuggly around the chin, we strongly recommend guests bring a face covering from home.  If you forgets to bring a face covering to the resort, you can obtain one complimentary, from the front desk or other select locations in the resort.   

We strongly encourage the use of a face covering when not actively enjoying the attractions in the water park, however, the CDC, along with state and local health officials agree that face coverings should not be worn when in the water.

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  There is almost universal agreement that wearing a face covering is effective deterrent against the potential spread of COVID-19.

Wearing a face covering is part of our resort rules and listed in the terms and conditions guests agree to when visiting a Great Wolf Lodge.  If a guest doesn’t have a face covering, we will provide one.  If a guest repeatedly refuses to comply with resort rules that have a direct impact on the health and safety of our guests and pack members, the guest may be asked to stay confined in their room or leave the resort. 

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  If you feel you are unable to comply with this requirement, we would suggest that you consider postponing your visit. 

Our requirement is that children ages 2 and older wear a face covering, but we also understand this may be challenging for some children.  For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts.  Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car.