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Plan Your Stay at Great Wolf Lodge Anaheim, CA
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FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

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DISNEYLAND

How can I purchase extra DISNEYLAND® tickets at Great Wolf Lodge?

You can purchase additional Disneyland® tickets at the Great Wolf Lodge front desk or online here.

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Is there bus or shuttle transportation between Great Wolf Lodge and DISNEYLAND® Resort?

Great Wolf Lodge offers a complimentary shuttle to DISNEYLAND® Resort. Reservations are required and can be made through the bell service team. There are a limited number of runs per day. Transportation is on a first reserved, first served basis.

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What is a DISNEYLAND® Resort PARK HOPPER® ticket?

A DISNEYLAND® Resort ticket provides admission to one park per day. A PARK HOPPER® ticket allows admission to both DISNEYLAND® Park and DISNEY CALIFORNIA ADVENTURE® Park on the same day.

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How many days should I plan to maximize my experience at DISNEYLAND® Resort?

Plan on spending two days at the theme parks and one or two nights at the DOWNTOWN DISNEY® District.

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Are there adult and child DISNEYLAND® Resort tickets?

Tickets are sold as “guest 10+” for adult tickets and "guest three to nine” for a child ticket. There is no admission charge for those under 3.

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What is Magic Morning admission?

Magic Morning early entry allows admission into selected attractions at DISNEYLAND® Park before the Park opens to the public on Tuesdays, Thursdays and Saturdays. Each member of your travel party must have a valid, three-day or longer DISNEYLAND® Resort ticket for Theme Park admission. To enhance the Magic Morning experience, it is strongly recommended that guests arrive at least one hour and 15 minutes prior to regular park opening. Magic Morning admission is based on availability and does not operate daily. Applicable days and times of operation and all other elements, including, but not limited to, operation of attractions, entertainment, stores and restaurants, and appearances of characters may vary and are subject to change without notice. Subject to capacity and other restrictions.

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How far is Great Wolf Lodge from DISNEYLAND® Resort?

DISNEYLAND® Resort is three miles from Great Wolf Lodge.

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Resort, Water Park

What are the water park hours?

For information on water park hours, please view our Event Calendar page.

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What are the water park hours?

For information on water park hours, please view our Event Calendar page.

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Water Park

Are the waterslides wheelchair accessible?

Waterslides and our elevated attractions are not wheelchair accessible.

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Do children need to be supervised in the water park?

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

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Do you allow casts in the water park?

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

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Are towels provided in the water park?

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.

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Are life jackets provided?

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

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Are coolers permitted in the water park?

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

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How much of the park is outdoors? Is there a need for sunscreen?

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

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Can we bring our own puddle jumpers/life jacket?

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

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Are there chairs (aside from cabanas) to leave our belongings?

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

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Are there any water park restrictions if I am pregnant?

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.

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Do you sell day passes to the water park?

Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.

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Can I purchase additional water park passes?

Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.

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Are lockers available in the water park?

We do have lockers available for your use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

Prices: Small = $15 Medium = $20 Large = $25

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Is my child safe in the water park?

We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.

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Reservations, Resort, Water Park

What is your process for submitting requests for donations to charitable events?

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. This letter and contact information, including a valid email address needs to be emailed to epham@greatwolf.com. Please allow 4-6 weeks for a response.

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Are cabanas available to use in the water park?

Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!

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What is your process for submitting requests for donations to charitable events?

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. This letter and contact information, including a valid email address needs to be emailed to epham@greatwolf.com. Please allow 4-6 weeks for a response.

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Are cabanas available to use in the water park?

Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!

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What is your process for submitting requests for donations to charitable events?

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. This letter and contact information, including a valid email address needs to be emailed to epham@greatwolf.com. Please allow 4-6 weeks for a response.

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Are cabanas available to use in the water park?

Indoor and outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with lounge chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator with an assortment of non-alcoholic beverages. Please chat or call us at 888.960.9653 to reserve your cabana today!

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Resort, Pre-Arrival

Are self-service laundry facilities available?

Guest laundry is available through a third party vendor. Please visit the front desk for more information. To dry swimsuits, there are spinners available in the water park.

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Does Great Wolf Lodge provide Sign Language interpretation services?

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.

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Are self-service laundry facilities available?

Guest laundry is available through a third party vendor. Please visit the front desk for more information. To dry swimsuits, there are spinners available in the water park.

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Does Great Wolf Lodge provide Sign Language interpretation services?

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.

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Resort

What is Story Time?

Join us at the Great Clock Tower in the lobby for Story Time every night following the “Rhythm of Nature” Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.

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How can I secure valuables during my stay?

Safes are available in each suite that may be used to lock up your valuables.

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What amenities are in each suite?

Each suite at Great Wolf Lodge comes standard with microwave, mini fridge, coffee maker, hair dryer, iron and ironing board.

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How can I purchase gift cards?

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.

Click here to buy a gift card today.

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Are Pack 'n Play cribs available to reserve during stay?

Pack 'n Play cribs can be reserved by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

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Can I use the room telephone to make personal calls?

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

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Am I able to charge things back to my room?

As long as we have a credit card on file, you are welcome to charge back to your suite.

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Does the resort have wheelchair accessibility?

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

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What amenities are open to the public?

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest®.

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What is your process for submitting requests for donations to charitable events?

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please allow 4-6 weeks for a response.

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Is Internet access available?

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

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How do I set up a group meeting/stay at Great Wolf Lodge?

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

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Are there vending machines in the resort?

Each floor has a designated vending machine and ice machine area.

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How clean is the resort?

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

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Does the resort have an ATM?

There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.

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Does the resort have a fitness center?

We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.

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What time is check-out?

Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.

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How do I contact Great Wolf Lodge?

Contact us at Great Wolf Lodge in Anaheim, CA and a representative will respond to you shortly.

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Does the resort have a business center?

We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.

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Is grilling / cooking permitted at the resort?

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites on resort grounds.

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Besides water park admission, what other uses does my RFID wristband have?

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.

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What is Cub Club on Wheels?

Cub Club on Wheels is our roaming Cub Club entertainment team that offers fun activities and unique craft projects for your wolf pups. Our upbeat Pack Members are ready to entertain you with family friendly music, dancing and games. Look for them throughout the lodge to get in on the fun daily activities like face painting, balloon twisting, hula hoop contests and Wiley Bingo! Activity schedule changes daily.

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What happens if there is inclement weather?

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

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Do you offer valet parking?

We do offer valet parking at a nominal fee of $20/night for overnight guests.  Self-parking is available for $15/night.

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Oops, I left something at Great Wolf Lodge. Can I get it back?

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items.

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Does the resort offer child care?

We do not offer parent free day care or babysitting services.

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Where can I purchase toiletries if I forgot something?

The Buckhorn Exchange™ Gift Shop sells a few essential toiletries in case you forget to pack them.

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Do the rooms have a refrigerator and/or microwave?

Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide. 

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What is the common attire and footwear for the water park?

We recommend that you bring bathing suits, aqua socks, or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.

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What time is check-in?

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

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What is the smoking policy?

Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside in the designated courtyard area. A cleaning fee may be applied if this policy is not followed.

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Does the resort have on-site restaurants?

Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.

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Reservations, Resort

What is the resort fee?

Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, wolf ears for kids, fitness center access, towels in the water park, two bottles of water, access to fax, local phone calls and a concierge service!

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What is the resort fee?

Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, wolf ears for kids, fitness center access, towels in the water park, two bottles of water, access to fax, local phone calls and a concierge service!

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Pre-Arrival

What can I do if someone gets sick before we arrive?

If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

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What kind of weather can we expect during our stay?

For the most up to date weather, please visit The Weather Channel.

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Do you have RV parking and hookups?

Great Wolf Lodge does offer RV / oversized vehicle parking for registered guests. Please alert guest services prior to arrival. The fee is $40 per night. We do not offer hook-ups or dumping stations. There is also an RV / oversized vehicle lot located down the street. Great Wolf Lodge cannot guarantee available RV / oversized vehicle parking.

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What items should I bring on my trip?

Veteran guests recommend a few essentials for the Great Wolf Lodge experience:

  • Swimsuit/cover-Up
  • Plastic bag to carry wet suits home
  • Swim goggles, earplugs, flip flops, aqua socks
  • Waterproof watch
  • Exercise clothing
  • Reading materials
  • Warm pj’s/slippers to wear to Story Time
  • Closed toe shoes for Howlers Peak Ropes Course®

We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.

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Reservations

How secure is the web site when I'm booking online?

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties.

Learn More About Great Wolf Resort’s Privacy Policy

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Can we request a balcony or patio during the reservation process?

Balcony/Patio suites can be reserved online by clicking “with Balcony/Patio” on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.

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What is the minimum age requirement to confirm a reservation?

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

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Are advanced deposits for reservations required?

We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.

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Can I request a particular suite style?

Suite style preference must be booked at time of reservation.

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Do I have to add children under the age of 2 to my reservation?

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

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Does the lodge offer a commissionable rate for travel agents?

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

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What is the cancellation policy?

When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.

*May not apply to group reservations

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How do I reserve an accessible suite?

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 888.960.9653 . We can offer a variety of options to meet your needs!

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Are rollaway beds/air mattresses available to reserve during stay?

Rollaway beds/air mattresses can be reserved by clicking “Rollaway Beds/Air Mattresses” on the Reservation page. Rollaway beds/air mattresses are complimentary up to one per suite. These are not available for Wolf Den Suites®.

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Why is there a maximum occupancy in the suites?

For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.

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