In The Know. Before You Go.
With the development of our Health & Safety program, we’re prepared and ready to welcome you back. We’ve made changes to your stay and the way you’ll play so your health, safety and wellbeing are cared for. That’s our Paw Pledge.
We’ve made a commitment to ensure you can stay safe while you play. But to uphold a safe and healthy stay for everyone, we’re asking for your cooperation.
Before You Arrive
- Postpone your visit if anyone in your party recently experienced a fever, ailment or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness.
- Bring your face mask as all guests, ages 2+, are required to wear a face covering that fully covers their nose & mouth, and secures under their chin in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park.
- Complete the Guest Health Screening Questionnaire that will be sent via email prior to your stay.
- Download the Great Wolf app to use mobile check-in.
During Your Stay
Uphold our social distancing practices across the resort:
- For children too young to understand or adhere to social distancing guidelines, we kindly ask for additional parental supervision and assistance throughout the resort.
Leverage our personal protection amenities provided:
- Sanitize and wash your hands frequently
- To further the use of face coverings, we will provide a complimentary mask for any guest who asks for one. For inside the water park, the CDC recommends not wearing a cloth mask in situations where it may get wet.
- Download the Great Wolf app to leverage our contactless offerings:
- Contactless food ordering and pick up from all Food & Beverage outlets
- Access to hours of operations and Entertainment Schedule
- Use your credit card or wristband for contactless payment during any in lodge transaction. Cash will not be accepted as a form of payment.
- Use Willow, our virtual concierge, for a contactless way to help with all of your service needs.
- Follow Pack directions and guidance when provided.
We’re committed to keeping you safe while you play, and we have added enhanced health and safety measures for you and our Pack. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Great Wolf Lodge, you voluntarily assume all risks related to potential exposure to COVID-19.
We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments.