Wisconsin Dells
Guest Services


Hi, I’m Emma! I can help you search for a job, apply for jobs, answer questions and even schedule your interview!

Chat with Emma
Annual Guests
Paw Passes Sold Annually
Wolf Ears Given Out
Great Wolf Lodge by the numbers

Putting a smile on someone’s face is among the most rewarding things anybody can do—and for Pack Members who join our Guest Services team, it’s something that happens on a daily basis. Interacting with guests, and bringing joy to their pack, is the foundation of this team. From welcoming guests to the lodge and making that very first impression that sets the tone for their whole visit, to seeing their sighs of relief and gratitude when you help them solve a problem, every aspect of the job revolves around hospitality. In addition to learning and advancing service skills and working with technology, Guest Services Pack Members develop communication and management skills that will prove invaluable in any field. Creative problem solvers, we’re looking for you.

Pack Member Working
Guest Services
  • Front Desk Agent​
  • Night Auditor​
  • Guest Services Supervisor​
  • Guest Services Manager​
  • PBX Operator

Working at the front desk is an enriching experience: You engage with guests and families, exercise problem-solving skills, utilize cutting-edge technology, and stand at the heart of creating unforgettable memories for families.

A Day in the Life of a
Guest Services Supervisor

Get a glimpse into a day of one of our Guest Services Supervisors.

Preparing For The Day

I begin my day by saying good morning & goodbye to our night staff and checking in on any concerns from overnight. I then check today’s occupancy, arrivals, departures, and ensure agents and the lobby ambassador are ready to welcome our guests. After assigning tasks for the day, I check to ensure the ambiance and cleanliness is tidy and welcoming. The morning guest traffic to the front desk begins.

Learn More +
Morning Stand-Up Meeting

One of the most important parts of the day for me. I communicate guest numbers to our leadership team so they’re aware of how the flow of the day will impact each department. I work closely with Housekeeping to ensure rooms are ready for our arriving guests. Next, I share our Guest Services team goals for the shift, as well as set Individual goals for the day with our front desk agents—and remind them to have some fun! After all, we set the tone for a great day: Front desk is the first and last stop for many guests.

Learn More +
Morning Shift Begins

The morning guest traffic is in full swing, and this is where I support our front desk agents with checking in guests, assisting departing guests, and answering any questions our guests may have. I also provide the necessary praise, coaching, and feedback to our front desk agents—a continued focus through the shift. Our goal is to create a memorable arrival experience for every one of our guests and ensure we bring joy to families!

Learn More +
Peak Check-in Time

As the day continues and we approach our peak check-in times (1:00pm – 4:00pm) I am looking ahead to proactively ensure we’re set up with all the necessary tools needed, such as vouchers and wristbands. I manage pack member break times to ensure they stay sharp and refreshed.

Learn More +
Goodbye & PM Supervisor Transition

As I approach the end of my shift, I set up the PM Supervisor and Front Desk Agents for success to take over the evening shift. I debrief the morning shift with the PM supervisor and pass along any follow-up items needed. I celebrate the wins from this shift with High Paws, praise, and huge thanks to our Pack members!

Learn More +
Early Morning
Late Morning
Late Afternoon
US map of all Great Wolf Lodges
25 Locations
With lodges spread across North America and more on the way, Great Wolf Lodge is expanding—and as we grow, our pack grows too!
Tim Brown
Tim Brown
Chief Development Officer
“The feeling I get when I walk through one of our Lodges and seeing entire families having an absolute blast is simply amazing.”
Craig Johnson
Craig Johnson
General Counsel and Senior Vice President - Risk & Safety
“No matter your role, you can find inspiration and energy from your connection to Bringing Joy to Families”
Rachel O'Connell
Rachel O'Connell
Senior Vice President - HR
“Working in a service-focused business with a “one pack” mindset, surrounded by incredibly smart, hard-working colleagues who are unafraid to make tomorrow better than today is a true privilege.”
Mark Lewis
Mark "Lew" Lewis
Senior Vice President - Field Operations
“I really enjoy the diversity of our teams and the ability to be the same person at work that you are outside the workplace.”
Great Benefits

We take pride in caring for every member of our pack, through a host of great benefits to help strengthen health, finances, and family.


Affordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions.

Financial Benefits

Support your financial well-being with a range of benefits designed to enhance your overall compensation package.

Lifestyle Benefits

The support of lifestyle benefits designed to enhance your work-life balance and overall well-being.

To Explore
Go Further Into Your Great Wolf Journey
Pack Members howling

Diversity, Equity & Inclusion

Explore DEI
Search Jobs
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.