FAQ

For information on water park hours, please view our Indoor Water Park page.

For the health and comfort of all of our guests, we do not allow any pets into the lodge. If you would like information on a full service kennel in the Concord area, select the link below. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park.Camp Happy Hound

Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.

Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page. 

We require one night's stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.

Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.

Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation.

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

There is an ATM in the lodge. Please ask a Pack Member where it is located.

La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.

You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in.

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes parking, and access to all events.

We have lockers throughout the water park available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.Locker Pricing:Standard - $15.00, Large - $18.00, Jumbo - $22.00

Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board.

Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.

We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.

Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the Pack 'n' Play is not returned upon check out there is a replacement charge.

Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Visit the Groups section in the site's top navigation to learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process.

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.

For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.

In order to qualify to be tax exempt in the State of North Carolina, the sale must be made directly to the United States Government, or agency thereof, for government business. Any individual or agency paying for services with federal funds is eligible for tax exempt status for NC State sales tax. North Carolina State owned educational institutions are also exempt from NC state sales tax. Nonprofit, educational, religious, and charitable (non-profit) groups/organizations are responsible for paying the tax at the point of sale and may apply to the NC Department of Revenue for a rebate of taxes paid.Further information regarding sales tax may be obtained from the NC Sales and Use Tax Office by visiting the web site at www.dornc.com. For additional information please contact the accounting department directly at 704.549.8206

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations at all locations. Additional services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under are included with your stay. Towels in the water park are included but are subject to a fee if not returned.

Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide.

Indoor cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has seating for six with a table and chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator that is stocked with up to ten non-alcoholic beverages. Please contact us directly at 866.925.9653 to reserve your cabana today! Rates vary based on availability.

If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. However, should you decide to cancel, you have up to seven days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel four to six days prior to arrival, there will be a 30% fee, and three days or less of arrival, the deposit becomes non-refundable. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Please view our terms and conditions for more information on our booking policy.

If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.605.9653. We can offer a variety of options to meet your needs!

As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite. You will have the option to add on these packages when booking your suite online or over the phone with one of our reservation agents. Birthday party packages are also available that include daily access to the water park and children's activities (click here to view the birthday party package). Please contact the lodge directly at 704.549.8206 ext 4939. Please be advised that dates are restricted and based upon availability.

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Each floor has a designated vending machine and ice machine area.

Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.Nuestra promoción Early Saver no tiene depósito reembolsable.

Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee.

Waterslides and our elevated attractions are not wheelchair accessible.

Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.

Excluding the water park, all additional amenities are open to the public. This includes our restaurants and MagiQuest®. Some activities may be restricted to guests only. See location for restrictions.

You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and water park wristbands.

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Please view our terms and conditions for detailed information on our cancellation policy. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule.

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don't have to carry cash or room keys! You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. There may be fees associated with the replacement of RFID wristbands. 

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

Suite style preference must be booked at time of reservation.

Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.

Check the Customer Service page for driving directions.

Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.

Please leave a comment on the reservation booking screen with your aero bed request. Rollaway beds are available on a first come, first serve basis and cannot be guaranteed.

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.

The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them.

There is not a laundry facility at the lodge; however, there are spinners in the water park to dry swimsuits.

Regular guests recommend a few essentials for the Great Wolf Lodge experience:  swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time.  We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. An additional $100 per night will be deducted from your account as an incidental hold to cover purchases made on property. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.

We do not offer parent free day care or babysitting services.

We have specially trained chefs that can offer a variety of special items for your family to enjoy. Please contact the lodge directly at 704.549.8206 to speak with a Food and Beverage Management team member.

Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.

Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
It can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.

As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.

Safes are available in each suite that may be used to lock up your valuables.

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties. Learn More About Great Wolf Resort's Privacy Policy

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.

We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilyNC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.

Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.

No es permitido traer comida de afuera del hotel, al parque acuático.

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.

** Business Center closed under restrictions

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards

Iron Horse Fitness Center is temporarily closed due to social distancing guidelines.

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts.  Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

To ensure a proper fitting face covering that covers the mouth, nose and fits snuggly around the chin, we strongly recommend guests bring a face covering from home.  If you forget to bring a face covering to the resort, you can obtain one complimentary, from the front desk or other select locations in the resort.   

Our requirement is that children ages 5 and older wear a face covering, but we also understand this may be challenging for some children.  For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.

We strongly encourage the use of a face covering when not actively enjoying the attractions in the water park, however, the CDC, along with state and local health officials agree that face coverings should not be worn when in the water.

The health and safety of our guests and pack members has been our guiding principle during this pandemic. At this juncture, we will continue to require the use of appropriate face masks in all public areas of our resort consistent with CDC guidance, with the one exception being while in our water park and participating in a wet attraction due to the CDC recommendation that individuals not wear masks when likely to get wet.

Wearing a face covering is part of our resort rules and listed in the terms and conditions guests agree to when visiting a Great Wolf Lodge.  If a guest doesn’t have a face covering, we will provide one.  If a guest repeatedly refuses to comply with resort rules that have a direct impact on the health and safety of our guests and pack members, the guest may be asked to stay confined in their room or leave the resort. 

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  If you feel you are unable to comply with this requirement, we would suggest that you consider postponing your visit. 

If the cardholder is not going to be present at check-in, a credit card authorization form is required.

Sign the Credit Card Authorization Form

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car.

Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Some properties may have special restrictions. Purchase your Day Pass here