FAQ
Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).
Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.
You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and water park wristbands.
Reservations
Balcony/Patio suites can be reserved online by clicking “with Balcony/Patio” on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.
For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.
When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.
*May not apply to group reservations
Suite style preference must be booked at time of reservation.
We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.
Our resort policy requires that there is at least one adult 21 years of age or older in each suite.
Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. If you chose to have in-house charging an additional $100 per night will be deducted from your account. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.
Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties.
Pack 'n Play cribs can be reserved by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the Pack ‘n Play is not returned upon check out there is a replacement charge.
Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 866.925.9653. We can offer a variety of options to meet your needs!
In order to qualify to be tax exempt in the State of North Carolina, the sale must be made directly to the United States Government, or agency thereof, for government business. Any individual or agency paying for services with federal funds is eligible for tax exempt status for NC State sales tax. North Carolina State owned educational institutions are also exempt from NC state sales tax. Nonprofit, educational, religious, and charitable (non-profit) groups/organizations are responsible for paying the tax at the point of sale and may apply to the NC Department of Revenue for a rebate of taxes paid.
Further information regarding sales tax may be obtained from the NC Sales and Use Tax Office by visiting the web site at www.dornc.com. For additional information please contact the accounting department directly at 704.549.8206.
Reservations, Pre-Arrival
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
All U.S properties
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.
The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
All U.S properties
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
Reservations, Resort
Great Wolf Resorts charges a $29.99 resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.
Great Wolf Resorts charges a $29.99 resort fee at all locations. Additional services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under are included with your stay. Towels in the water park are included but are subject to a fee if not returned.
Great Wolf Resorts charges a $29.99 resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.
Great Wolf Resorts charges a $29.99 resort fee at all locations. Additional services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service and wolf ears for children 12 and under are included with your stay. Towels in the water park are included but are subject to a fee if not returned.
Reservations, Resort, Water Park, Pre-Arrival
For the most up to date weather, please visit The Weather Channel.
For the most up to date weather, please visit The Weather Channel.
For the most up to date weather, please visit The Weather Channel.
For the most up to date weather, please visit The Weather Channel.
Water Park, Pre-Arrival
Day passes are now available. Buy your pass online and pick it up at the front desk. Passes are available online only.
Day passes are now available. Buy your pass online and pick it up at the front desk. Passes are available online only.
Pre-Arrival
Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.
If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Veteran guests recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, earplugs, flip flops, aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm pj’s/slippers to wear to Story Time
- Closed toe shoes for Howlers Peak Ropes Course®
We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.
Click here for a list of area attractions.
You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Click here to download the credit card authorization form.
Click here for driving directions.
Resort, Pre-Arrival
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilyNC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilyNC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Resort
Each suite at Great Wolf Lodge comes standard with microwave, mini fridge, coffee maker, hair dryer, iron and ironing board.
Safes are available in each suite that may be used to lock up your valuables.
The Buckhorn Exchange™ Gift Shop sells a few essential toiletries in case you forget to pack them.
We do not offer parent free day care or babysitting services.
As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.
Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.
There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
Each floor has a designated vending machine and ice machine area.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please allow 4-6 weeks for a response.
Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.
We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.
We have specially trained chefs that can offer a variety of special items for your family to enjoy. Please contact the lodge directly at 704.549.8206 to speak with a Food and Beverage Management team member.
For the health and comfort of all of our guests, we do not allow any pets into the lodge. If you would like information on a full service kennel in the Concord area, select the link below. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park.
Join us at the Great Clock Tower in the lobby for Story Time every night following the “Rhythm of Nature” Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
Contact us at Great Wolf Lodge in Concord, NC and a representative will respond to you shortly.
Please leave a comment on the reservation booking screen with your aero bed request. Rollaway beds are available on a first come, first serve basis and cannot be guaranteed.
Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. There may be fees associated with additional or replacement RFID wristbands.
Excluding the water park, mini golf, and the ropes course, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest®.
Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with the original credit card that was used during booking and the credit card you would like to use for incidental charges.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items.
Please leave a comment on the reservation booking screen with your aero bed request. Aero beds are $10 per bed.
Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.
Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide.
There is not a laundry facility at the lodge; however, there are spinners in the water park to dry swimsuits.
Elements™ Spa Salon is a full-service spa with a Zen-like atmosphere which features a variety of products. Get a massage, manicure, pedicure or facial. Reservations are recommended. There is also Scooops® Kid Spa which specializes in manicures and pedicures for children 12 and under.
As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite. You will have the option to add on these packages when booking your suite online or over the phone with one of our reservation agents. Birthday party packages are also available that include daily access to the water park and children’s activities (click here to view the birthday party package).
Please contact the lodge directly at 704.549.8206 ext 4939. Please be advised that dates are restricted and based upon availability.
Water Park
In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands start at $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. A limited number of day passes are also available online.
For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Outside food and beverages are not allowed.
Guests are permitted to bring their own coast guard-approved life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Waterslides and our elevated attractions are not wheelchair accessible.
Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.
Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.
We have lockers throughout the water park available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
Locker Pricing:
Standard - $15.00, Large - $18.00, Jumbo - $22.00
For information on water park hours, please view our Event Calendar page.
Indoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for six with a table and chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator that is stocked with up to ten non-alcoholic beverages. Please contact us directly at 866.925.9653 to reserve your cabana today! Rates vary based on availability.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.
We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
Spanish / Español
Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.
Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía.
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.
Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.
Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.
Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.
Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.
Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.
Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.
Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.
Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.
Nuestra promoción Early Saver no tiene depósito reembolsable.
La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.
Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.
No es permitido traer comida de afuera del hotel, al parque acuático.
