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Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

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Call Customer service at 866.925.9625 or Chat Now with one of our pack members.

What are the water park hours? Water Park,Resort,Pre-Arrival

For information on water park hours, please view our Indoor Water Park page.

What is the sustainability fee? Reservations,Pre-Arrival

Great Wolf Lodge Arizona is located in the Salt River Pima-Maricopa Indian Community and is subject to a Sustainability Fee charged by SRPMIC equal to 3% of sales. SRPMIC allocates these revenues to support its seven generation stewardship and related initiatives. The Sustainability Fee supports the Salt River Pima-Maricopa Indian Community seven generation stewardship. The Sustainability Fee funds infrastructure operations, reduces environmental impact, tourism initiatives, water conservation, wildlife management, recycling/waste disposal programs, and environmental projects.

What is the resort fee? Resort

Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets , access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.

¿Cuál es la tarifa del resort? Spanish / Español

Great Wolf Resorts cobra una tarifa nominal de resort a todos los huéspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Esta tarifa cubre servicios como internet inalámbrico, estacionamiento de autoservicio, acceso al gimnasio, café en la habitación, chalecos salvavidas y toallas en el parque acuático, acceso a fax, llamadas locales, servicio de conserjería y orejas de lobo para niños menores de 12 años.

¿Vendemos pases diarios para el parque acuático? Spanish / Español

Aquí en Great Wolf Lodge, nuestros parques acuáticos están reservados exclusivamente para nuestros huéspedes registrados. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.

Oops, I left something at Great Wolf Lodge. Can I get it back? Resort

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page. 

Will my room be ready when I arrive? Resort

Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.

Do I have to add children under the age of 2 to my reservation? Pre-Arrival

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

 

Does the resort have an ATM? Resort

There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.

¿El desayuno está incluido? Spanish / Español

La mayoría de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estadía. Todas las propiedades también tendrán instalaciones para comer que ofrecen desayuno, almuerzo y cena.

Do you sell day passes to the water park? Water Park

Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to minimize overcrowding and long lines.

Can I use the room telephone to make personal calls? Resort

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

What time is check-out? Resort

Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.

Do you have RV parking and hookups? Pre-Arrival

Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.

What is the common attire and footwear for the water park? Water Park

We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.

How do I set up a group meeting/stay at Great Wolf Lodge? Resort

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

Does the lodge offer a commissionable rate for travel agents? Pre-Arrival

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

¿A qué hora puedo entrar y salir? Spanish / Español

La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.

How much of the park is outdoors? Is there a need for sunscreen? Water Park

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

Is Internet access available? Resort

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

¿Que hacen para cumpleaños? Spanish / Español

Todos los que celebran un cumpleaños recibirán orejas de lobo especiales de cumpleaños en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estadía al 800-653-9653.

Are coolers permitted in the water park? Water Park

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

What can I do if someone gets sick before we arrive? Pre-Arrival

If a family member's sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Is grilling / cooking permitted at the resort? Resort

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Are there vending machines in the resort? Resort

Each floor has a designated vending machine and ice machine area.

¿Cuál es la política de cancelación? Spanish / Español

Somos un resort de pre-depósito y exigimos que la primera (o la única noche de alojamiento) más los impuestos y la tarifa del resort se carguen a la tarjeta en el momento de la reserva para garantizar la estancia. El saldo restante se puede liquidar a la llegada.Todos los huéspedes tienen entre el momento de la reserva de la estancia y hasta 7 días antes de la fecha de llegada para cancelar completamente con una penalidad del 15% del depósito. Dentro de 4-6 días de su llegada puede cancelar con una tarifa de 30% y dentro de 3 días o menos, el depósito no es reembolsable y la cancelación perderá el depósito completo.Siempre tiene la opción de cambiar las fechas en cualquier momento, sin penalización o cargo; solo estarás sujeto a nuevas tarifas para nuevas fechas.Nuestra promoción Early Saver no tiene depósito reembolsable.

Are the waterslides wheelchair accessible? Water Park

Waterslides and our elevated attractions are not wheelchair accessible.

What attractions are open to the public? Resort

Excluding the water park, all additional attractions are open to the public. This includes our restaurants, shops, and MagiQuest®.

What kind of weather can we expect during our stay? Resort

For the most up to date weather, please visit The Weather Channel.

Uno de los miembros en mi grupo tiene alergias. ¿Cómo puedo avisar al resort? Spanish / Español

Todos nuestros equipos culinarios están bien instruidos en alergias alimentarias comunes y restricciones dietéticas. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio.

Where do I go when I arrive at the lodge? Resort

You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and water park wristbands.

What happens if there is inclement weather? Resort

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

What is the cancellation policy? Pre-Arrival

Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.

Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.

How do I contact Great Wolf Lodge? Resort

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

Do children need to be supervised in the water park? Water Park

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Do you allow casts in the water park? Water Park

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Does the resort have wheelchair accessibility? Resort

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

Are there any water park restrictions if I am pregnant? Water Park

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.

¿Qué está incluido con mi tarifa? Spanish / Español

Su estadía incluirá el acceso a nuestro parque acuático para todos los huéspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time.

What time is check-in? Resort

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

Where can I find directions to the resort? Pre-Arrival

Check the Customer Service page for driving directions.

Are there chairs (aside from cabanas) to leave our belongings? Water Park

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

¿Qué necesito mostrar cuando llegue al resort? Spanish / Español

Todos los huéspedes deben tener la tarjeta de crédito que se utilizó para hacer la reserva con una identificación con foto correspondiente.

When do I need to fill out a credit card authorization form? Reservations,Pre-Arrival

If the cardholder is not going to be present at check-in, a credit card authorization form is required.

Sign the Credit Card Authorization Form

Where can I purchase toiletries if I forgot something? Resort

The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them.

What do I need to provide when I arrive at the lodge? Pre-Arrival

You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.

What items should I bring on my trip? Pre-Arrival

Regular guests recommend a few essentials for the Great Wolf Lodge experience:  swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time.  We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.

 

 

Are lockers available in the water park? Water Park

We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

Pre-Assigned Suites Pre-Arrival

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

Does the resort offer child care? Resort

We do not offer parent free day care or babysitting services.

¿Está permitido traer hieleras a la habitación? Spanish / Español

Su familia es bienvenida a tener hieleras en la habitación, pero no están permitidos en el área del parque acuático.

When can a guest cancel with no fee? Pre-Arrival

If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.

What does the Flex package cover? Pre-Arrival

The non-refundable flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.

Am I able to charge things back to my room? Resort

As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.

Are life jackets provided? Water Park

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

What is the minimum age requirement to confirm a reservation? Pre-Arrival

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Is my child safe in the water park? Water Park

We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.

Are towels provided in the water park? Water Park

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.

¿Tienen chalecos salvavidas disponibles? Spanish / Español

Los chalecos salvavidas aprobados por la Guardia Costera están disponibles por orden de llegada. Recomendamos encarecidamente que los niños de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Tenga en cuenta que los juguetes inflables no están permitidos en el parque acuático.

¿Puedo traer comida al parque acuático? Spanish / Español

No es permitido traer comida de afuera del hotel, al parque acuático.

When can I purchase the flex package? Pre-Arrival

The flex package can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.

What amenities are in each suite? Resort

Each suite at Great Wolf Lodge comes standard with mini-fridge, coffee maker, and hairdryer. Irons and ironing boards are available upon request.

How clean is the resort? Resort

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Are Pack 'n' Play cribs available to reserve during stay? Resort

Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

Can we bring our own puddle jumpers/life jacket? Water Park

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

What is Story Time? Resort

Join us in the Grand Lobby for Story Time every night following the mural show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.

* Due to social distancing, this activity is available by appointment only. Inquire at the Build A Bear Workshop

How can I purchase gift cards? Resort

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards

Does the resort have a fitness center? Resort

Iron Horse Fitness Center is temporarily closed due to social distancing guidelines.

Will my family be required to wear face masks during our stay? Health & Safety

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts.  Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

Concerned about COVID-19? Health & Safety

We have been closely monitoring the Coronavirus (COVID-19) situation.  We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.

Do I need to bring a mask with me, or is one provided? Health & Safety

To ensure a proper fitting face covering that covers the mouth, nose and fits snuggly around the chin, we strongly recommend guests bring a face covering from home.  If you forgets to bring a face covering to the resort, you can obtain one complimentary, from the front desk or other select locations in the resort.   

What will happen if my child won’t wear a mask? Health & Safety

Our requirement is that children ages 5 and older wear a face covering, but we also understand this may be challenging for some children.  For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.

Why do you not enforce in the water park? Health & Safety

We strongly encourage the use of a face covering when not actively enjoying the attractions in the water park, however, the CDC, along with state and local health officials agree that face coverings should not be worn when in the water.

My state/county doesn’t mandate masks, why are you? Health & Safety

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  There is almost universal agreement that wearing a face covering is effective deterrent against the potential spread of COVID-19.

What will happen if I don’t wear a mask? Health & Safety

Wearing a face covering is part of our resort rules and listed in the terms and conditions guests agree to when visiting a Great Wolf Lodge.  If a guest doesn’t have a face covering, we will provide one.  If a guest repeatedly refuses to comply with resort rules that have a direct impact on the health and safety of our guests and pack members, the guest may be asked to stay confined in their room or leave the resort. 

I feel wearing a mask infringes on my civil liberties, do I still need to wear one? Health & Safety

The health and safety of our guests and pack members is always our main priority.  We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials.  If you feel you are unable to comply with this requirement, we would suggest that you consider postponing your visit. 

What time can you use the waterpark at Great Wolf Lodge? Resort

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car.