Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
For information on water park hours, please view our Event Calendar page.
Great Wolf Lodge Arizona is located in the Salt River Pima-Maricopa Indian Community and is subject to a Sustainability Fee charged by SRPMIC equal to 3% of sales. SRPMIC allocates these revenues to support its seven generation stewardship and related initiatives. The Sustainability Fee supports the Salt River Pima-Maricopa Indian Community seven generation stewardship. The Sustainability Fee funds infrastructure operations, reduces environmental impact, tourism initiatives, water conservation, wildlife management, recycling/waste disposal programs, and environmental projects.
Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets , access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the customer service page.
Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
Patio suites can be reserved online by clicking "with Patio" on the Suites page during the booking process. The patio type is determined at check-in and is based on availability.
Excluding the water park, all additional attractions are open to the public. This includes our restaurants, shops, and MagiQuest®.
Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.
Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.
Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.
Each suite at Great Wolf Lodge comes standard with mini-fridge, coffee maker, and hairdryer. Irons and ironing boards are available upon request.
Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.
Join us in the Grand Lobby for Story Time every night following the mural show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
* Due to social distancing, this activity is available by appointment only. Inquire at the Build A Bear Workshop
As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards
Iron Horse Fitness Center is temporarily closed due to social distancing guidelines.
As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.
We have been closely monitoring the Coronavirus (COVID-19) situation. We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.
To ensure a proper fitting face covering that covers the mouth, nose and fits snuggly around the chin, we strongly recommend guests bring a face covering from home. If you forgets to bring a face covering to the resort, you can obtain one complimentary, from the front desk or other select locations in the resort.
Our requirement is that children ages 5 and older wear a face covering, but we also understand this may be challenging for some children. For the safety and wellbeing of our guests and pack members, we ask parents to please be diligent with regards to face coverings for their children, but also understand if a child periodically pulls down their mask.
We strongly encourage the use of a face covering when not actively enjoying the attractions in the water park, however, the CDC, along with state and local health officials agree that face coverings should not be worn when in the water.
The health and safety of our guests and pack members is always our main priority. We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials. There is almost universal agreement that wearing a face covering is effective deterrent against the potential spread of COVID-19.
Wearing a face covering is part of our resort rules and listed in the terms and conditions guests agree to when visiting a Great Wolf Lodge. If a guest doesn’t have a face covering, we will provide one. If a guest repeatedly refuses to comply with resort rules that have a direct impact on the health and safety of our guests and pack members, the guest may be asked to stay confined in their room or leave the resort.
The health and safety of our guests and pack members is always our main priority. We are requiring the use of face coverings because, as with other protective measures in our Paw Pledge program, we are taking guidance from health officials. If you feel you are unable to comply with this requirement, we would suggest that you consider postponing your visit.