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Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
There are no safes in each hotel suite. However, we do have a limited number of safe deposit boxes located at the front desk for guest use. There are safes in the Condo suites, excluding the Lone Wolf Condo.
Great Wolf Resorts charges a $29.99 nightly resort fee to all room reservations in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self-parking, fitness center access, in-room coffee, life jackets , access to fax, local phone calls, concierge service and wolf ears for children 12 and under. Towels in the water park are included but are subject to a fee if not returned.
Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.
Smoking, including the use of electronic cigarettes and smokeless tobacco, is not allowed on guest room patios and balconies, or in any area of the resort or water park. However, you may smoke in designated smoking areas, conveniently located outside all primary entrances (doors 1 and 7). A cleaning fee may be applied if this policy is not followed.
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.
Elements Spa Salon is a full-service spa with a Zen-like atmosphere which features a variety of products. Get a massage, manicure, pedicure or facial. Reservations are recommended. There is also Scooops Kid Spa which specializes in manicures and pedicures for children 12 and under.
Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
La registración comienza a las 4:00 pm, pero su familia puede usar el parque acuático empezando a la 1:00 pm. La hora de salida es a las 11 am, pero su familia aún puede disfrutar de nuestro parque acuático hasta que se cierre.
As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite. You will have the option to add on these packages when booking your suite online or over the phone with one of our reservation agents. Birthday party packages are also available that include daily access to the water park and children's activities (click here to view the birthday party package). Please contact the lodge directly at 608.253.2222 and ask to speak with group sales for more information. Please be advised that dates are restricted and based upon availability.
Outdoor cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has seating for four with a table & chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator that is stocked with an assortment of non-alcoholic beverages. Please contact us at 800.559.9653 to reserve your cabana today!
Cancellation Policy: You have up to 7 days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel 4-6 days prior to arrival, there will be a 30% fee, and 3 days or less of arrival, the deposit becomes non-refundable. Cancellation fees can vary by promotion and may be non-refundable at the time of booking.
Change Policy: A non-refundable $15 fee will be added to your reservation each time you change your reservation: (i) ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15 fee will only apply if you change your reservation within two (2) days of your check-in date.
Rollaway beds/air mattresses can be reserved by clicking "Rollaway Beds/Air Mattresses" on the Reservation page. Rollaway beds/air mattresses are complimentary up to one per suite. These are not available for Wolf Den Suites. Fees apply.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.
Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please allow 4-6 weeks for a response.
Veteran guests recommend a few essentials for the Great Wolf Lodge experience: Swimsuit/cover-Up Plastic bag to carry wet suits home Swim goggles, earplugs, flip flops, aqua socksWaterproof watchExercise clothingReading materialsWarm pj's/slippers to wear to Story TimeWe provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. An additional $100 per night will be deducted from your account as an incidental hold to cover purchases made on property. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.
If the guest made the reservation for an arrival date of more than 10 days and calls back within 24 hours of booking the reservation, the guest can cancel with no fee. Applicable cancellation fees will apply for group bookings.
Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.
Join us at the Great Clock Tower in the lobby for Story Time every night following the "Rhythm of Nature" Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.
We have been closely monitoring the Coronavirus (COVID-19) situation. We want you to know there is nothing more important to us than the health and safety of our guests, pack members and communities. Click here for some important updates.