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Keeping Your Family Safe While You Play


Face Coverings Required Unless Fully Vaccinated

As part of our Paw Pledge program to safeguard our guests and pack members, we require any guests who are not fully vaccinated against COVID-19, including children ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. Guests are required to wear a face covering in all public areas of the resort. Unvaccinated guests are required to wear a face covering in all areas of the resort, except when dining, when maintaining proper physical distance at an outdoor venue, or when actively enjoying the water park attractions.

Although still recommended, guests who are fully vaccinated against COVID-19 are not required to wear a face covering while at the resort, either indoors or outdoors. All guests will need to certify they understand that only vaccinated members of their party are permitted to be without face coverings in the public areas of the resort. 

Great Wolf Lodge does not independently verify vaccination status of our guests. Instead, we trust our guests to comply with the requirements of this updated policy and to ensure members of their party, including children 2 and older, wear face coverings if not fully vaccinated.  

We appreciate your support of this initiative, as well as the other protocols put into place as part of our Paw Pledge commitment to health and safety.

Health & Safety Program Overview

Great Wolf Lodge is committed to keeping families safe as they play together at our resorts. As part of our company-wide Paw Pledge Program, we partnered with medical experts, public health officials, sanitizations specialists, and industrial engineers to develop new procedures that focus on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort.

  • It is mandatory that all unvaccinated guests ages 2+ wear a face covering that fully covers their nose & mouth, and secures under their chin.
  • Hand sanitizing stations will be available throughout the lodge. 
  • Unvaccinated guests should maintain physical distancing while at the resort and use the distancing markers located throughout the resort. All entertainment events are physically distanced and use markers to provide spacing between family groups.  
  • We partnered with Procter & Gamble to review our cleaning and sanitization procedures to create the CleanPLUS Experience for guest rooms and across all public areas including the water park, retail outlets, and food and beverage locations.
  • Minimize surface touching and individual contact by using the mobile check-in and food ordering functions in the Great Wolf Lodge app, paying for items with a credit card or resort wristband, and offering limited housekeeping services for guests staying multiple nights. 
  • Completion of a guest wellness questionnaire will be required for the party in each reservation as part of the check-in process; preview the questionnaire.

Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Guests visiting the resort acknowledge there is an inherent risk in exposure to COVID-19 in any public venue.

Frequently Asked Questions

Will my family be required to wear a face mask during our stay if vaccinated?

No, face masks are not required if a guest is fully vaccinated. Unvaccinated guests, including children ages 2+ who are unvaccinated, are required to wear a face covering in all areas of the resort except when dining, outdoors with proper distancing, or enjoying the water park attractions.

Are you validating if someone is vaccinated?

Great Wolf Lodge does not independently verify vaccination status of our guests. Instead, we trust our guests to comply with the requirements of this updated policy and to ensure members of their party, including children 2 and older, wear face coverings if not fully vaccinated.

Are you still enforcing physical distancing?

Consistent with CDC guidelines, we require all unvaccinated guests to maintain physical distancing while at our resort and continue to have physical distancing markers throughout the resort for our guests’ convenience.

Do I need to complete a wellness questionnaire if vaccinated?

Yes, a wellness questionnaire must be completed prior to checking into our resort. You will receive the questionnaire via email the day before your scheduled arrival date and we highly recommend you complete the form before arriving at the resort to not delay the check-in process.

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