Skip Content

Great Wolf Lodge Atlanta/LaGrange, GA will reopen on June 16, 2020. We’re looking forward to welcoming guests back and providing families with that long-awaited, fun-filled getaway at our resort. Families are looking forward to safely spending quality time together, and as part of our company-wide Paw Pledge program, we are committed to keeping families safe as they play together at Great Wolf Lodge.

The paw print is a symbol utilized throughout the Great Wolf Lodge brand and represents our commitment to all members of our Pack – our guests, employees and community. It also symbolizes being guided on the right path, and we’ve always placed the health, safety and well-being of our Pack as our guiding principle.  With that in mind, we established this Paw Pledge program to take our commitment to health and safety, for our Pack and the communities we serve, a step further to better address some of the new uncertainties many feel right now.

As we prepare to reopen, we felt it was important to share some of the measures we are taking based on guidance from health authorities and public officials to safeguard our guests and pack members, so families can feel confident when visiting our resorts.

  • Health & Safety

    As part of our Paw Pledge program, we collaborated with medical experts, sanitization specialists and industrial engineers to develop an extensive plan for reopening that centers on the health, safety and well-being of our guests and pack members.  In all instances, our plan meets or exceeds current guidelines from the CDC. 

    Moreover, the CDC states “there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs, or water playgrounds” and that “proper operation, maintenance, and disinfection of pools, hot tubs and water playgrounds should inactivate the virus that causes COVID-19.”  We are proud that the filtration and chemistry systems used at our waterparks are industry leading. 

    We want to share a few areas of focus of our reopening plan specifically around cleaning and sanitization, social distancing, personal protection and minimizing surface contact. 

    Enhanced Sanitization Protocols

    We are collaborating with disinfectant experts to determine the best virus eliminating agents for use in our resorts and the most effective sanitization methods. Using hospital-grade disinfectants, we will be sanitizing all frequently touched surfaces continually throughout the day.

    • Guest suites will be disinfected and sanitized prior to check-in, paying special attention to high touchpoint areas such as door handles, light switches, in-room phone, thermostats and television remotes. 
    • All tables, deck chairs and handrails in our waterpark will be sanitized before opening, throughout the day and after closing.  
    • We will frequently sanitize arcade games and MagiQuest touch screens, and disinfecting equipment at attractions such as harnesses, bowling balls and miniature golf equipment prior to each shift and after each guest use.
    • Elevators, doorways and railings in public areas will be sanitized every 40-60 minutes and restroom facilities cleansed and disinfected every 30-minutes. 
    • Luggage carts will be disinfected before guest use. 

     

    Social Distancing

    We will initially reduce occupancy levels at our resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of six-feet of separation from others outside your traveling party.

    • For waterslides, attractions, or outlets that utilize a queue, we are placing floor markers to signify six-feet of distance to allow proper spacing between guests.  
    • We are removing, repositioning and placing out-of-service, chairs and tables throughout the waterpark and restaurants to ensure a family group can sit a minimum of six-feet apart from another family. 

     

    Personal Protection

    We are increasing the number of hand-sanitizer stations throughout the resort and providing personal protection amenities such as disinfectant wipes, sanitizer and face coverings. 

    • Guests can request a complimentary mask at the front desk, or purchase Great Wolf branded face coverings at our retail outlets.   
    • In locations where a slightly longer interaction between our pack members and guests is expected, and where social distancing may be a challenge, we are installing plexiglass barriers to provide adequate separation. 
    • All pack members will undergo a wellness and temperature check before reporting to work.  Anyone presenting a fever, having recent ailments or indicating a possible exposure to COVID-19 will be sent home. Pack members will also be required to wear masks in situations where always maintaining social distancing may be difficult.

     

    Minimize Surface Contact

    We are implementing additional contactless payment options at the resort.  Guests can use credit card, debit card or their resort wristband for purchases to minimize touchpoints associated with cash transactions. 

    • Guests are encouraged to complete the check-in process online or through the Great Wolf Lodge app before arrival at the resort.
    • For ease, a credit or debit card can be linked to your resort wristband, so guests can simply tap their wristband to make purchases at food, retail and attraction outlets throughout the resort.   
    • Food outlets will offer remote ordering with pick-up options so guests can enjoy their meal in the comforts of their room.

    This list represents just a few of the actions we are taking to safeguard your family’s visit to Great Wolf Lodge.  While we will continue to do everything possible to keep all who work and play at our resorts healthy, it is a shared responsibility.  We are asking our guests to support our efforts by postponing your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19, and please help ensure even the youngest members of your family adhere to social distancing guidelines.

  • Community Commitment

    Great Wolf Lodge strongly believes in supporting the communities we serve.  During this health crisis our resorts have donated over 15,000lbs. of fresh produce, dairy products, dry goods and meats to community food banks.  Where available, we’ve donated medical-grade personal protection equipment (PPE) to local nursing homes and hospitals. Some of our resorts have strategically lit up guest rooms to display symbols of hope in support of the community.  When our resorts re-open, we are also planning to show our immense gratitude to those within the medical community who are battling on the frontlines of this epidemic with programs to provide some much deserved family time at our resorts.

  • Travel Flexibility

    We realize each of us will face moments of uncertainty as we move forward.  We also know how important it will be to once again get away and create memories with your family, and we want to help when you are ready.  To help you make future plans with confidence, we have temporarily instituted a Free Cancellation or Change Program for new and existing reservations that will run through June 16, 2020.  This program gives you, members of our Pack, confidence knowing that if, for any reason at all you wish to cancel or change you reservation, you can do so with no fees or penalties. (Additional details about our Free Cancellation or Change Program can be found here.)

  • For stays with arrivals from April 23 through June 15, 2020

    If you have a reservation with an arrival date starting April 23 through June 15 and choose to change your reservation to another date within calendar year 2020, we will provide you with a $50 resort credit for each night booked.  Please contact us to move your qualifying reservation and receive this credit.  Note: you must make this change before the date you were scheduled to arrive.   

    We recognize some guests booked using a special, one-time discount not transferable to other calendar dates.  While we cannot guarantee our ability to match discounts exactly, we are committed to helping you find another available date before year’s end where we can offer a comparable rate.

    Additionally, to help you make your future Great Wolf Lodge plans with confidence, we have temporarily instituted a Free Cancellation or Change Program that allows you to cancel or change your reservation with no fees or penalties if done so before June 16, 2020.  

    Alternatively, if your scheduled stay now falls within our revised closure period and you do not wish to update your stay dates, there is no need to do anything.  For your convenience, we will process a full refund of your room deposit on the day of your scheduled arrival.  Also, if you cancelled or made a reservation change between March 13 and April 23, 2020 and were assessed a fee for a scheduled stay that now fall within our updated closure window, we will automatically refund that fee.  We ask that you please be patient with us as it may take between 7-10 days for all refunds to process.

  • Access to Great Wolf at home family activities

    During this difficult time, we encourage families to take steps to maintain their emotional well-being, as well as their physical wellness.  Take time to connect as a family with activities such as a game night, baking challenges, arts and craft projects, or movie nights.  We have some ideas here, based off family-favourite activities at our resort.