Frequently Asked Questions
Find answers to FAQs below by clicking on the question or using the search bar.
We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.
Suite style preference must be booked at time of reservation.
Balcony/Patio suites can be reserved online by clicking “with Balcony/Patio” on Reservation page. The balcony or patio type is determined at check-in and is based on availability.
Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room & tax for your stay. If you chose to have in-house charging an additional $130 per night will be deducted from your account. Upon checkout any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hour or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.
Travel agents can receive a commission when reservations are booked through the Reservations Center or a GDS system using their IATA number.
Accessible suites can be reserved online by clicking on the "Show Accessible Suites" check box on Reservations page. Or you can contact the reservations department directly to reserve an accessible suite. We will be able to offer a variety of options to meet your needs!
When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes entrance into Cub Club and access to our nightly Story Time.
When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, If you cancel your reservation you will be refunded your deposit less a $30 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
*May not apply to group reservations
If the cardholder is not going to be present at check-in, a credit card authorization form is required. Click here to download the credit card authorization form.
For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.
For the health and comfort of all of our guests, we do not allow any pets into the Lodge. If you would like information on a full service kennel in the Concord area, select the link below. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park.
Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.
If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less a $30 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), you must reschedule and utilize the deposit for a different date or the deposit becomes non refundable.
Parking at Great Wolf Lodge is free to our registered guests.
Veteran guests recommend a few essentials for the Great Wolf Lodge experience:
- Plastic bag to carry wet suits home
- Swim goggles, earplugs, flip flops, aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm PJ’s/Slippers to wear to Story Time
We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.
Click here for a list of area attractions.
Click here for driving directions.
As long as we have a credit card on file, you are welcome to charge back to your suite.
There is not a laundry facility at the lodge; however, there are spinners in the waterpark to dry swimsuits.
Please leave a comment on the reservation booking screen with your crib request. Portable Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the Pack 'n Play is not returned upon check out there is a replacement charge.
Please leave a comment on the reservation booking screen with your roll-away bed request. Roll-aways are first come, first serve and cannot be guaranteed during high occupancy periods. (Rollaway beds are not available for kid themed suites.)
Each floor has a designated vending machine and ice machine area.
Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.
Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $40.00 each and you may purchase one guest band per registered guest (3yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide with a small freezer compartment.
As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite. You will have the option to add on these packages when booking your suite online or over the phone with one of our reservation agents. Birthday Party packages are also available that include daily access to the water park and children’s activities (click here to view the birthday party package).
Please contact the lodge directly at 704-549-8206 ext 4939. Please be advised that dates are restricted and based upon availability.
We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is provided with your stay.
We have a fitness center, so bring your workout clothing. Our Iron Horse Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.
There is an ATM in every Great Wolf Lodge. Please ask a pack member where it is located.
Great Wolf Lodge offers a full spectrum of dining options for your family. Click Here to view all dining options.
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
We do not offer parent free day care or babysitting services.
As a gift of love or one of thanks, a Great Wolf Lodge Gift Card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
Click here to buy a gift card today.
Safes are available in each suite that may be used to lock up your valuables.
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Meetings tab at the top of this page.
We have specially trained chefs that can offer a variety of special items for your family to enjoy. Please contact the lodge directly at 704-549-8206 to speak with a Food and Beverage Management team member.
Grilling, birthday candles, or any other types of open flames are not permitted in suites, patios/balconies, or on resort grounds.
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in your stay.
Each suite at Great Wolf Lodge comes standard with microwave, fridge, coffee maker, hair dryer, iron, and ironing board.
Excluding the water park, Cub Club and Story Time, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest.
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less a $30 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), you must reschedule and utilize the deposit for a different date or the deposit becomes non refundable.
Elements Spa Salon is a full-service spa with a Zen-like atmosphere which features a variety of products. Get a massage, manicure, pedicure or facial. Reservations are recommended. There is also Scooops Kid Spa which specializes in manicures and pedicures for children 12 and under.
At Great Wolf Lodge we have a rule: Everything must be fun. Since that goes for learning too, we created Cub Club especially for your Wolf Pups. We’ve packed this kid haven with activities and crafts designed to enlighten and entertain your younger ones for hours. Hands-on programming, crafts, activities and custom souvenirs will give those cute, pruney little hands a break from the water park fun. An adult must accompany all children under age 18 while attending Cub Club activities.
Join us at the Great Clock Tower in the lobby for Story Time every night following the “Rhythm of Nature” Clock Tower show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
Smoking is not allowed in any area of the resort or water park. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed.
In order to qualify to be tax exempt in the State of North Carolina, the sale must be made directly to the United States Government, or agency thereof, for government business. Any individual or agency paying for services with federal funds is eligible for tax exempt status for NC State sales tax. North Carolina State owned educational institutions are also exempt from NC state sales tax. Nonprofit, educational, religious, and charitable (non-profit) groups/organizations are responsible for paying the tax at the point of sale and may apply to the NC Department of Revenue for a rebate of taxes paid.
Further information regarding sales tax may be obtained from the NC Sales and Use Tax Office by visiting the website at www.dornc.com. For additional information please contact the accounting department directly at 704-549-8206.
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please allow 4-6 weeks for a response.
Check-in time begins at 4pm or as rooms become available. However, you are welcome to play in the water park as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
Outdoor Cabanas are available to rent daily for your family’s comfort and convenience in the water park. A Cabana has seating for four with a table & chairs, a 20" flat screen TV w/Satellite access, a safe, Great Wolf Lodge playing cards, and a copy of USA Today. There is also a mini refrigerator that is stocked with an assortment of non-alcoholic beverages. Please contact us directly at 866-925-9653 to reserve your Cabana today!
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.
We provide courtesy Coast Guard approved lifejackets on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a lifejacket. Please note that inflatable toys are not allowed in the waterpark.
We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
Waterslides and our elevated attractions are not wheelchair accessible.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.
Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
The indoor waterpark is typically open from 10am to 8pm* daily. You may start using the waterpark at 1:00PM on the day of check in until close on the day of departure. Check in to your suite begins at 4:00PM; therefore, we recommend locking your luggage in your car and bringing in a small bag with your bathing suits so that you can begin playing in the park. Check out is at 11:00AM the day of departure but you may continue to use the waterpark and lodge amenities until close.
*Hours subject to change seasonally.
We recommend that you bring bathing suits, aqua socks, or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
For further details on required attire view our Safety Guidelines. Click here.
No. Room assignments are not provided until you arrive at the lodge.
Online Check-in saves you time at the front desk by starting your check-in process online from your home. You will have a speedier check-in experience since your reservation and billing information will be confirmed before you arrive.
Online Check-in will also help prioritize your room to ensure that it is available as soon as possible.
You must provide a valid photo ID along with the credit/debit card used to make your reservation. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Click here to download the credit card authorization form.
If you are experiencing technical difficulties, please use the Chat function to receive assistance from a reservation agent.
You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and waterpark wristbands.
Room check-in does not begin until 4 p.m. or as your room becomes available. However, you can arrive as early as 1 p.m. to begin using the waterpark. There are changing rooms, lockers, and showers available for you.