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Guest Policy

Terms & Conditions

  • Deposit policy: We are a pre-deposit resort. Your card will be charged the first night’s lodging plus tax and applicable fees. Personal checks are accepted for advance deposits and are not accepted for reservations within 4 weeks of arrival.
    Fees include any applicable additional person fees and the resort fee. Each is applied to all reservation on a nightly basis. This policy may vary on suites contracted through Great Wolf Lodge’s group sales department. Additional person fees are applied when the base occupancy of the suite is exceeded. Additional guests may be added, up to the maximum occupancy of each individual suite. The additional person fee is $50 and will be applied to guests three years and older. All occupants, regardless of age must be included on your reservation. Additional person fees will be adjusted accordingly if changes are made to your reservation.
    If there is a remaining balance, it is settled at check in. In the event that there is a remaining balance post check out, you hereby authorize Great Wolf Lodge to apply funds you have on deposit against what you owe or charge your credit or debit card on file. The deposit policy can change based on the promotion applied. 
  • Non-refundable deposit policy: Reservation deposits for the Early Saver promotion are subject to a non-refundable deposit after the time of booking.
  • Cancellation policy: You have up to seven days prior to arrival to cancel with a fee of 15% of your deposit. If you cancel four to six days prior to arrival, there will be a 30% fee, and three days or less of arrival, the deposit becomes non-refundable. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking.
  • Change policy: A nonrefundable $15.00 fee will be added to your reservation each time you change your reservation: ℹ️ ten (10) days or less prior to your reservation check-in date, or (ii) more than twenty-four (24) hours after making your reservation. However, if you purchase a Flex Trip Package the $15.00 fee will only apply if you change your reservation within two (2) days of your check-in date.
  • ‌Parking policy: Valet parking is available at $27/night for overnight guests. Self-parking is available for $20 per car per night. Parking is not included in the resort fee.
  • Check-in time is at 4 p.m. or, in our discretion, as your room becomes available. We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in.
  • Check-out time is at 11 a.m. Failing to abide by the 11 a.m. check out time may be assessed a fee, up to the full overnight rate.
  • Great Wolf Lodge is a pet-free facility. Guests with animals not qualifying as service animals under applicable law will be asked to check out and will forfeit their deposit. A minimum $250 cleaning charge will also be applied.
  • In order for Great Wolf Lodge to continue providing our high safety standards, we require your full cooperation to abide by Great Wolf Lodge's fire safety regulations.
    • Smoking, burning of candles, incense, or any other open flames is not permitted.
    • Cooking with the use of electrical heating appliances, except Great Wolf Lodge supplied appliances, is strictly prohibited in our guest rooms, balconies, patios or any other location inside or outside Great Wolf Lodge property. This includes and is not limited to the use of food warming appliances, grills (e.g. electric, propane or charcoal) and any electrical device that Great Wolf Lodge deems unsafe.
    • Failure to abide by these fire safety regulations could result in your family being asked to vacate the room, leave the property without a refund, and result in a minimum $250 cleaning charge. Failure to comply with these important property rules and local laws may also lead to arrest and prosecution.
  • Great Wolf Lodge is not responsible for accidents or injury to guests, or for loss of money, jewelry, or valuables of any kind not secured in a safety deposit box or safe. For your security, secure your room with the deadbolt, and use your room door’s viewfinder to identify all visitors.
  • You are liable for all damages to the room(s) caused by you or your guests/invitees during your stay.
  • Regardless of billing or master account arrangements, you are liable for any and all charges posted to your room(s). You further agree that any guests in your room are authorized by you to charge to the room from anywhere in the resort or on the resort premises, unless you advise the Front Desk otherwise.
  • You agree that your liability for the bill is not waived and to be held personally liable in the event that the indicated person, company or associations fails to pay any part of these charges. You agree that all charges can be charged to the credit/debit card on file with the hotel, and understand the hotel reserved the right to pre-approve charges at the time of check-in.
  • This property is privately owned and reserves the right to refuse service to anyone, subject to applicable law.
  • This resort may charge daily resort fees not to exceed $75 per day. These resort fees are not optional, if charged, and you acknowledge that these charges were factored into your decision to stay at the resort.
  • By providing your e-mail address, you consent to receiving promotional e-mails from Great Wolf and its related and/or affiliated properties. For information on Great Wolf’s privacy policy, please visit GreatWolf.com/terms.