FAQ
Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.
Water Park
Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.
You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.
Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.
We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.
Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.
Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.
Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
Waterslides and our elevated attractions are not wheelchair accessible.
The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
The indoor water park is typically open from 10 a.m. to 8 p.m.* daily. You may start using the water park at 1 p.m. on the day of check-in until close on the day of departure. Check-in to your suite begins at 4 p.m.; therefore, we recommend locking your luggage in your car and bringing in a small bag with your bathing suits so that you can begin playing in the park. Check-out is at 11 a.m. the day of departure but you may continue to use the water park and lodge amenities until close.
*Hours subject to change seasonally.
We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.
We recommend that you bring bathing suits, aqua socks, or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
Reservations, Resort, Water Park, Pre-Arrival
Public laundry is not available at this location.
Public laundry is not available at this location.
Public laundry is not available at this location.
Public laundry is not available at this location.
Resort
For the health and comfort of our guests, we do not allow pets into the lodge. However, service animals as defined by the ADA are permitted in certain areas of the resort—not including pools or water park attractions.
Each suite at Great Wolf Lodge comes standard with microwave, mini fridge, coffee maker, hair dryer, iron and ironing board.
We have specially trained chefs that can offer a variety of special items for your family to enjoy. Please contact the lodge directly at 419.609.6000 to speak with a Food and Beverage Management team member.
Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest®.
Pack 'n Play cribs can be reserved by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.
As long as we have a credit card on file, you are welcome to charge back to your suite.
Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff are eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.
Each floor has a designated vending machine and ice machine area.
Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.
There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.
Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.
We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.
Check-out time is 11:00 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.
Join us at the Great Clock Tower in the lobby for Story Time every night following the “Rhythm of Nature” Clock Tower Show. Our younger guests often like to wear their pajamas and slippers while listening to bedtime stories read by one of our Pack Members. Check the Lodge Life activity guide that you received at check in or ask a Pack Member for details.
Contact us at Great Wolf Lodge in Sandusky, OH and a representative will respond to you shortly.
Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead, mailed to the lodge directly. Please include the following information: Name of the event, when the event will take place, the number of attendees expected to attend and purpose of event you will be hosting. All requests need to be received 60 days prior to the date of the event. Phone calls, fax and email requests will not be considered.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items.
We do not offer parent free day care or babysitting services.
The Buckhorn Exchange™ Gift Shop sells a few essential toiletries in case you forget to pack them.
Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.
Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide.
A limited amount of safety deposit boxes are available at the front desk to lock up your valuables.
In order to be tax exempt the reservation(s) must be made in the name of the individual who is tax exempt and paid with the organization’s credit card or checking account (check must be received 30 days in advance of arrival). The individual must also fill out a tax-exempt form from Great Wolf Lodge’s accounting department and provide appropriate documentation. For additional information please contact the accounting department directly at 419.609.6000.
Reservations, Resort
Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self parking, fitness center access, in-room coffee, two bottles of water, life jackets and towels in the water park, access to fax, local phone calls, concierge service and wolf ears for children 12 and under.
Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self parking, fitness center access, in-room coffee, two bottles of water, life jackets and towels in the water park, access to fax, local phone calls, concierge service and wolf ears for children 12 and under.
Resort, Pre-Arrival
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySD@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilySD@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.
Pre-Arrival
Click here for a list of area attractions.
Click here for driving directions.
You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Click here to download the credit card authorization form.
If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.
Veteran guests recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, earplugs, flip flops, aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm pj’s/slippers to wear to Story Time
We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.
For the most up to date weather, please visit The Weather Channel.
Reservations, Pre-Arrival
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
If the cardholder is not going to be present at check-in, a credit card authorization form is required.
Reservations
Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.
Balcony/Patio suites can be reserved online by clicking “with Balcony/Patio” on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.
Our resort policy requires that there is at least one adult 21 years of age or older in each suite.
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.
We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.
Suite style preference must be booked at time of reservation.
When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.
Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.
*May not apply to group reservations
Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties.
Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.641.9653. We can offer a variety of options to meet your needs!
For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.
For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in. Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. If you chose to have in-house charging an additional $100 per night will be deducted from your account. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hour or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.
You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and water park wristbands.
Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.
The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).
