The health, safety, and wellbeing of our guests, pack members, and the communities we serve have always been our guiding principle at Great Wolf Lodge. The state of Pennsylvania recently introduced new statewide restrictions as part of its COVID-19 mitigation efforts. This new order indicates indoor entertainment and recreational facilities must temporarily close. Therefore, in accordance with this order, we will temporarily close our Pocono Mountains resort on December 12, 2020, and plan to reopen when the order expires on January 4, 2021.
Guests with an overnight reservation for Friday, December 11, are welcome to continue with their plans to enjoy a Great Wolf Lodge getaway. We are extending the hours for the water park on Friday night, and all our attractions and other resort amenities will be available for our guests that evening. However, in accordance with the order, on Saturday, December 12, only our retail outlets and takeaway food service will be available for guests.
If you prefer to not continue with your visit, we can either move your reservation to a different date, place your deposit on a hold, or provide you with a refund. Please call us at 866.651.9553 and we can assist you with your decision. Our call center is available between 8:00 am and 10:00 pm EST daily.
We sincerely apologize for this last-minute inconvenience and greatly appreciate your support and understanding on this matter. We hope you have a joyous holiday season and we look forward to helping you and your family make some incredible memories together at our Great Wolf Lodge in the Pocono Mountains.