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Keeping Your Family Safe While You Play

Vaccination Validation Required

In accordance with Ontario Provincial Government and Chief Medical Health Officer guidance, starting September 22, 2021, the Great Wolf Lodge in Niagara Falls will require all guests 12 years of age and older to provide proof of being fully vaccinated in order to utilize the resort facilities.  The Ontario Provincial Government considers an individual as fully vaccinated 14 days following the final dose of an approved vaccine treatment

Upon entering the resort, guests will need to display an official digital PDF version of their vaccination receipt with QR code showing full COVID-19 vaccination status, along with a government issued photo ID.  These documents must be presented upon entering the resort. Arrangements cannot be made to electronically share these documents ahead of your stay.  All personal information is kept strictly confidential in accordance with provincial guidelines.

All inquiries and questions about this policy should be emailed to Emails will be answered within 48 hours.

Face Coverings Mandatory

As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 2 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions.

We appreciate your support of this initiative, as well as the other protocols put into place as part of our Paw Pledge commitment to ensure the health and safety of our guests and pack members while they play together at our resort.

Health & Safety Program Overview

Great Wolf Lodge is committed to keeping families safe as they play together at our resorts. As part of our company-wide Paw Pledge Program, we partnered with medical experts, public health officials, sanitizations specialists, and industrial engineers to develop new procedures that focus on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort.

  • It is mandatory that all guests ages 2+ wear a face covering that fully covers their nose and mouth, and secures under their chin.
  • Hand sanitizing stations will be available throughout the lodge. 
  • Physical distancing markers are located in queues and utilized at entertainment events to provide spacing between family groups. Similar spacing is applied to seating in our dining outlets and water park. 
  • Water park capacity is closely monitored and family groups are encouraged to physically distance from one another.  
  • We have partnered with Procter & Gamble to create the CleanPLUS Experience for guest rooms and all public areas, including water park, retail outlets, and food & beverage locations. 
  • We encourage minimizing surface touching and individual contact by offering mobile check-in and food ordering options in the Great Wolf Lodge app, accepting credit cards and resort wristbands for payment for items, and offering limited housekeeping services for guests staying multiple nights.
  • Completion of a guest wellness questionnaire will be required for each reservation as part of the check-in process. Click here for a preview.
  • Our Pack Members will undergo wellness screens and wear proper personal protection equipment (PPE) where appropriate.
  • At locations such as the front desk, retail outlets, and ordering stations at food & beverage outlets we have installed plexiglass barriers.

Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Guests visiting the resort acknowledge there is an inherent risk in exposure to COVID-19 in any public venue.

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Learn what you need to know to prepare for your stay. Click Here

Council of Experts

To validate our procedures and ensure everything we’re doing represents the highest health and safety standards, we’ve consulted with experts.

Our procedures to maximize guest safety have been reviewed and endorsed by a team of COVID-19 medical experts.

We partnered with Chainalytics, a supply chain and industrial engineering firm, to establish guest flow and capacity standards to maintain social distancing.

To ensure a CleanPLUS Experience, we convened with experts from Procter & Gamble to review cleaning and sanitization operations, equipment and products that are proven to clean, sanitize and disinfect. A CleanPLUS Experience means that we have identified:

  • High touch areas across the lodge to clean and disinfect on a more frequent basis.
  • Trusted brands that will help us clean and disinfect.
  • In our Food and Beverage outlets, all dishware and cutlery are cleaned and sanitized using Dawn Professional Power Wash. This product is also on the EPA’s approved N-List.
  • In our laundry, our linens and towels are laundered in Tide Professional.

The CleanPLUS experience ensures high standards in cleaning and disinfecting across all areas of the lodge.