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We have always considered the guests who visit our resorts as members of our family, or as we like to say, part of our pack. As a pack, we care for and look out for one another. This is especially true as we join together to help slow the spread of COVID-19 by following government issued community safety measures that call for social distancing, restrictions on group gatherings and shelter-in-place directives. Like you, we are actively supporting these efforts to ensure the health and safety of our Guests and Pack Members, and assist with the overall well-being of the communities we serve. Therefore, in response, we have decided to extend the closure of our resort through August 26, 2020, and will be accepting new reservations for stays from August 27 onward.
As a valued member of our Pack, we wanted to share with you some information about our new company-wide Paw Pledge program. The paw print is a symbol utilized throughout the Great Wolf Lodge brand and represents our commitment to all members of our Pack – both our guests and employees. It also symbolizes being guided on the right path, where we’ve always placed the health, safety and well-being of our Pack as our guiding principle. With that in mind, we established this Paw Pledge program to take our commitments to health and safety, for our Pack and the communities we serve, a step further to better address some of the new uncertainties many feel right now.
As part of our Paw Pledge program, we collaborated with medical experts, sanitization specialists and industrial engineers to develop an extensive plan for reopening that centers on the health, safety and well-being of our guests and pack members.
We want to share a few areas of focus of our reopening plan specifically around cleaning and sanitization, social distancing, personal protection and minimizing surface contact.
Enhanced Sanitization Protocols
We are collaborating with disinfectant experts to determine the best virus eliminating agents for use in our resorts and the most effective sanitization methods. Using hospital-grade disinfectants, we will be sanitizing all frequently touched surfaces continually throughout the day.
We will initially reduce occupancy levels at our resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of six-feet of separation from others outside your traveling party.
We are increasing the number of hand-sanitizer stations throughout the resort and providing personal protection amenities such as disinfectant wipes, sanitizer and face coverings.
Minimize Surface Contact
We are implementing additional contactless payment options at the resort. Guests can use credit card, debit card or their resort wristband for purchases to minimize touchpoints associated with cash transactions.
This list represents just a few of the actions we are taking to safeguard your family’s next visit to Great Wolf Lodge. While we will continue to do everything possible to keep all who work and play at our resorts healthy, it is a shared responsibility. We are asking our guests to support our efforts by postponing your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19, and please help ensure even the youngest members of your family adhere to social distancing guidelines.
We realize each of us will face moments of uncertainty as we move forward. We also know how important it will be to once again get away and create memories with your family, and we want to help when you are ready. To help you make future plans with confidence, we have temporarily instituted a Free Cancellation or Change Program for new and existing reservations that will run through July 31, 2020. This program gives you, members of our Pack, confidence knowing that if, for any reason at all you wish to cancel or change your reservation, you can do so with no fees or penalties.
If you have a reservation with an arrival date starting May 22 through August 26 and choose to change your reservation to another date within calendar year 2020, we will provide you with a $50 resort credit for each night booked. Please contact us to move your qualifying reservation and receive this credit. Note: you must make this change before the date you were scheduled to arrive.
We recognize some guests booked using a special, one-time discount not transferable to other calendar dates. While we cannot guarantee our ability to match discounts exactly, we are committed to helping you find another available date before year’s end where we can offer a comparable rate.
Additionally, to help you make your future Great Wolf Lodge plans with confidence, we have temporarily instituted a Free Cancellation or Change Program that allows you to cancel or change your reservation with no fees or penalties through July 31, 2020.
Alternatively, if your scheduled stay now falls within our revised closure period and you do not wish to update your stay dates, there is no need to do anything. For your convenience, we will process a full refund of your room deposit on the day of your scheduled arrival. We ask that you please be patient with us as it may take between 7-10 days for all refunds to process.
Lastly, but importantly during this difficult time, we encourage families to take steps to maintain their emotional well-being, as well as their physical wellness. Take time to connect as a family with activities such as a game night, baking challenges, arts and craft projects, or movie nights. We have some ideas here, based off family-favourite activities at our resort.