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Plan Your Stay at Great Wolf Lodge Niagara Falls, Ontario
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FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

How secure is the web site when I'm booking online?

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties.

Learn More About Great Wolf Resort’s Privacy Policy

What is the minimum age requirement to confirm a reservation?

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Are the waterslides wheelchair accessible?

Waterslides and our elevated attractions are not wheelchair accessible.

Do children need to be supervised in the water park?

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Do you allow casts in the water park?

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Can I use the room telephone to make personal calls?

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

Can I request a particular suite style?

Suite style preference must be booked at time of reservation.

Do I have to add children under the age of 2 to my reservation?

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

Are life jackets provided?

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Does the lodge offer a commissionable rate for travel agents?

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

Is Internet access available?

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

Do you have RV parking and hookups?

Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.

Is grilling / cooking permitted at the resort?

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Are there any water park restrictions if I am pregnant?

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.  We also discourage use of the hot tubs. 

How much of the park is outdoors? Is there a need for sunscreen?

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

Can we bring our own puddle jumpers/life jacket?

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Are there chairs (aside from cabanas) to leave our belongings?

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

Do you accept foreign currency?

At Great Wolf Lodge Niagara all prices are presented in Canadian dollars. We accept U.S. Dollars throughout the Lodge for payment and change will be given in Canadian currency. Please see the Front Desk for current exchange rates. Exchange is given on U.S. bills only. Exchange will not be given on coin. U.S. currency exchange is done in Canadian currency only.

What time is check-in?

Check-in time begins at 4:00 p.m. or as rooms become available. You are welcome to play in the water park as early as 1:00 p.m. We recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guests checking in to be at least 21 years of age. Photo ID is required upon check-in along with the credit card used for the deposit and for incidental charges.

What time is check-out?

Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee.

Are advanced deposits for reservations required?

We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. Cheques cannot be used as a form of payment at the lodge. The credit card used for the deposit must be present at the time of check in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.

Download the Credit Card Authorization Form

How do I contact Great Wolf Lodge?

Contact us at Great Wolf Lodge in Niagara Falls and a representative will respond to you shortly.

What are the water park hours?

The indoor water park is typically open Sunday through Thursday 9 a.m. to 8 p.m. and Friday and Saturday 9 a.m. to 9 p.m. Water park hours will vary depending on the time of year and day of the week. View Daily Water Park Hours

Please note: The water park will be closed for scheduled maintenance at 4 p.m. on September 10 reopening at 4 p.m. on September 15, 2017. Water park hours may be extended to 9 p.m. Sunday through Thursdays during holiday and celebration periods.

Are lockers available in the water park?

We do have locker rentals available within the water park for your use. The lockers are rented from the Trading Post Swim Shop on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

Can I purchase additional water park passes?

Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 + tax each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the facility.

What items should I bring on my trip?

Regular guests recommend a few essentials for the Great Wolf Lodge experience:

  • Swimsuit/cover-Up
  • Plastic bag to carry wet suits home
  • Swim goggles, earplugs, flip flops, aqua socks
  • Waterproof watch
  • Exercise clothing
  • Reading materials
  • Warm pj’s/slippers to wear to Story Time

We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at the Trading Post Gift shop where we offer a large variety of products.

Does the resort have an ATM?

Yes. Two ATM’s are conveniently located for your use.

Are coolers permitted in the water park?

You are welcome to bring coolers to the lodge; however, coolers, outside food and beverage and glass containers are not permitted in the water park area or on the outdoor pool deck.

Does the resort have a fitness centre?

We have a fitness centre, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.

How clean is the resort?

Our resorts consistently rank high in cleanliness as measured by our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park uses state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill (www.healthyswimming.org). We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Are there vending machines in the resort?

Our 1st and 3rd floors have a designated vending machine and ice machine area in each wing. We also sell snacks and beverages in our Trading Post gift shop.

Pre-Assigned Suites

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests cannot be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

What is included with the cost of the suites?

When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes parking, access to Cub Club®, Yoga Tails™, Wolf Walk™, The Forest Friends Show™ and our nightly Story Time.

Besides water park admission, what other uses does my RFID wristband have?

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and make purchases throughout the lodge on your account as long as a credit card is on file and we have a $250/stay authorization. Please be advised that if there is a debit or cash security deposit on file, the account will not be open for charging incidentals. There may be fees associated with the replacement of RFID wristbands. RFID wristbands can also be used to scan pictures on our waterpark slides.

What is the smoking policy?

Smoking is not allowed in any area of the resort or water park including the outdoor pool and hot tub, this includes the use of electronic cigarettes and smokeless tobacco. (However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.)

How do I set up a group meeting/stay at Great Wolf Lodge?

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering pack are eager to help you plan a great stay. Great Wolf Lodge offers spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating pack will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

Does Great Wolf Lodge Niagara charge Destination Marketing Fees or Tourism Improvement Fees?

Great Wolf Lodge Niagara Falls does not charge Destination Marketing fees or Tourism Improvement fees.

Are Pack 'n Play cribs available to reserve during stay?

Pack 'n Play cribs can be requested by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve upon check-in and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge. There is a limit of one pack ‘n play per room.

Are rollaway beds or air mattresses available to reserve during stay?

Air mattresses can be requested by clicking “Air Mattresses” on the Reservation page. Complimentary air mattresses are first come, first serve upon check-in and cannot be guaranteed during high occupancy periods. These are not available for KidKamp, KidCabin or Wolf Den Suites. There is a limit of one air mattress per room.

Do you sell day passes to the water park?

Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to minimize overcrowding and long lines.

What kind of weather can we expect during our stay?

For the most up to date weather, please visit The Weather Channel.

What should I do if the credit card holder will not be present upon arrival?

The credit card used for the deposit must be present at the time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required and must be received 72 hours prior to guest check-in.

Download the Credit Card Authorization Form

How can I purchase gift cards?

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favourite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Buy a Gift Card

If my family has food allergies, how can I let the resort know?

We welcome guests with special dietary needs. We would be happy to discuss allergen-free alternatives in advance. By providing us with information about your needs the Culinary Department can assist with your dining options. Please send the information to food.niagara@greatwolf.com.

Am I able to charge things back to my room?

Please note that the credit card provided at check-in will be authorized for the remaining balance of room and tax in addition to a $250 security deposit per stay. As long as we have a $250/stay authorization on a credit card, you are welcome to charge back to your suite. Upon check-out the authorization for any unused funds will be released. Based upon the business rules of your bank, this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your credit card.

Do you accept debit/credit cards?

Debit/credit cards being used for an authorization is strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account and the release of the authorization for any unused funds may take up to 30 days or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit/credit card.

What is the cancellation policy?

When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.

*May not apply to group reservations

What amenities are open to the public?

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas, bowling alley and mini golf.

Are towels provided in the water park?

Pool towels are available at the Towel Centre located in Bear Track Landing Waterpark. Bringing your own beach towels or cover ups is recommended as pool towels must remain in the water park. Bathing towels provided in your guest suite are to remain in the room.

How do I reserve an accessible suite?

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.605.9653. We can offer a variety of options to meet your needs!