Error message

Warning message

FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

Do you accept debit/credit cards?

Debit/credit cards being used for an authorization is strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account and the release of the authorization for any unused funds may take up to 30 days or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit/credit card.

What should I do if the credit card holder will not be present upon arrival?

The credit card used for the deposit must be present at the time of check in. If the cardholder is not going to be present at check-in, a credit card authorization form is required and must be received 72 hours prior to guest check in. Click here to download the credit card authorization form.

Are rollaway beds or air mattresses available to reserve during stay?

Air mattresses can be reserved by clicking “Air Mattresses” on the Reservation page. Complimentary air mattresses are first come, first serve and cannot be guaranteed during high occupancy periods. These are not available for KidKamp, KidCabin or Wolf Den Suites.

Are advanced deposits for reservations required?

We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. Checks cannot be used as a form of payment at the lodge.

The credit card used for the deposit must be present at the time of check in. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Click here to download the credit card authorization form.

Does the lodge offer a commissionable rate for travel agents?

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

What is included with the cost of the suites?

When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes parking, access to Cub Club®, Wolf Walk™, The Forest Friends Show™ and our nightly Story Time.

What is the cancellation policy?

When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.

*May not apply to group reservations

Pre-Assigned Suites

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

Are life jackets provided?

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Are there vending machines in the resort?

Each floor has a designated vending machine and ice machine area.

Do I have to add children under the age of 2 to my reservation?

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

How clean is the resort?

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Can I request a particular suite style?

Suite style preference must be booked at time of reservation.

Is grilling / cooking permitted at the resort?

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Are there any water park restrictions if I am pregnant?

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction.  We also discourage use of the hot tubs. 

Can I use the room telephone to make personal calls?

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

How do I set up a group meeting/stay at Great Wolf Lodge?

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

Do you sell day passes to the water park?

Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.

Does the resort have a fitness center?

We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.

Do you allow casts in the water park?

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Are coolers permitted in the water park?

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

Do children need to be supervised in the water park?

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Are the waterslides wheelchair accessible?

Waterslides and our elevated attractions are not wheelchair accessible.

What is the minimum age requirement to confirm a reservation?

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Does the resort have an ATM?

There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.

What time is check-in?

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

What items should I bring on my trip?

Veteran guests recommend a few essentials for the Great Wolf Lodge experience:

  • Swimsuit/cover-Up
  • Plastic bag to carry wet suits home
  • Swim goggles, earplugs, flip flops, aqua socks
  • Waterproof watch
  • Exercise clothing
  • Reading materials
  • Warm pj’s/slippers to wear to Story Time

We provide towels in the water park area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area.

Do you have RV parking and hookups?

Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.

Is Internet access available?

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

Can I purchase additional water park passes?

Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 + tax each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.

What amenities are open to the public?

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas, bowling alley and mini golf.

What time is check-out?

Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.

What is the smoking policy?

Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.

Are towels provided in the water park?

Pool towels are available at the Towel Centre located in Bear Track Landing Waterpark. Bringing your own beach towels or cover ups is recommended as pool towels must remain in the water park. Bathing towels provided in your guest suite are to remain in the room.

What are the water park hours?

The indoor water park is open Sunday through Thursday 9 a.m. to 8 p.m. and Friday and Saturday 9 a.m. to 9 p.m. from January – June 9 and September – December 15.
June 10 – September 4 and December 16 – December 31, the water park is open 9 a.m. to 9 p.m. daily.

Please note: The water park will be closed for scheduled maintenance at 4 p.m. on September 11 reopening at 4 p.m. on September 16, 2016. Water park hours may be extended to 9 p.m. Sunday through Thursdays during holiday and celebration periods.

How secure is the web site when I'm booking online?

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties. For information on Great Wolf Resort’s Privacy Policy, click here.

How do I reserve an accessible suite?

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.605.9653. We can offer a variety of options to meet your needs!

Does the resort offer child care?

Cub Care

We offer in-room Cub Care, our official babysitting service, for all ages! All of our Cub Club® Pack Members are certified in infant and child CPR and first aid. Cub Care is $25/hour for one child and $12/hour for each additional sibling. Availability of Cub Care is based on a first come, first serve basis. If you do require Cub Care, we ask that you email or call ahead of time to ensure staff availability. For more information or to make a reservation, please email us at nfcubclub@greatwolfniagara.com or call us at 905.354.4888 x5765.

PJ Party NO PARENTS ALLOWED!!

The PJ Party is offered every night in the Cub Club from 7:00 p.m. – 9:30pm for children 4-12 years. This popular program includes crafts, VIP seating at Storytime in the Grand Living Room, and a custom PJ Party pillowcase that the kids colour and keep as a souvenir! The night is filled with lots of fun and games and a snack of popcorn and juice is provided. The best part is NO PARENTS ARE ALLOWED!!! The cost of this program is $35 for the first child and $20 for each additional sibling. Spaces are limited so please secure your spot as soon as possible to ensure you little cubs don't miss out on the fun! Children must be pre-registered in the Cub Club before 5:00 p.m. For more information or to make reservations please email us at nfcubclub@greatwolfniagara.com or call 905.354.4888 x5765.

Why is there a maximum occupancy in the suites?

For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.

Are cabanas available to use in the water park?

Cabanas are available to rent daily for your family's comfort and convenience at the indoor and outdoor water park. A cabana has seating for six with a table, four chairs and two lounge chairs. There is also a mini refrigerator that is stocked with an assortment of non-alcoholic beverages and a ceiling fan. Please contact us directly at 888.878.1818 to reserve your cabana today!

Are lockers available in the water park?

We do have locker rentals available within the water park for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

What amenities are in each suite?

Each suite at Great Wolf Lodge comes standard with microwave, mini fridge, coffee maker, hair dryer, iron, ironing board and in-room safe.

How can I purchase gift cards?

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.

Click here to buy a gift card today.

Does the resort have on-site restaurants?

Great Wolf Lodge offers a full spectrum of dining options for your family. Click here to view all dining options.

Do the rooms have a refrigerator and/or microwave?

Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide.

Where can I find directions to the resort?

Click here for driving directions.

What other area attractions are around the resort?

Click here for a list of area attractions.

Are Pack 'n Play cribs available to reserve during stay?

Pack 'n Play cribs can be reserved by clicking “Pack 'n Play” on the Reservation page. Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

Where can I charge my electric car?

We have a charging station for up to two electric cars here at the property. Please place your request through the front desk whom will have one of our pack member’s guide you to our charging station.

How can I secure valuables during my stay?

Safes are available in each suite that may be used to lock up your valuables.