As part of our Paw Pledge program to safeguard our guests and pack members we now require all guests, ages 5 and older, to wear a face covering that fully covers their nose and mouth, and secures under their chin, while visiting our resorts. For lodges in California, Illinois and Pennsylvania, guests over 2 years old will be required to wear masks, due to government mandates. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions. We appreciate your support of this initiative, as well as the other protocols put into place as part of our Paw Pledge commitment to ensure the health and safety of our guests and pack members while they play together at our resort.
By ensuring access to personal protection products and amenities throughout the lodge:
By practicing & actively enforcing 6-feet social distancing within the lodge:
By increasing the frequency of cleaning and enhanced sanitization protocols with hospital grade cleaning products:
By creating contactless environments & procedures that minimize surface contact and eliminate unnecessary touches:
To uphold our health and safety measures, some services will be closed or suspended including: Fitness Center, Valet and Bell service, ATM, Vending and Ice machines, and hot tubs.
To validate our procedures and ensure everything we’re doing represents the highest health and safety standards, we’ve consulted with experts.
Our procedures to maximize guest safety have been reviewed and endorsed by a team of COVID-19 medical experts.
We partnered with Chainalytics, a supply chain and industrial engineering firm, to establish guest flow and capacity standards to maintain social distancing.
To ensure a CleanPLUS Experience, we convened with experts from Procter & Gamble to review cleaning and sanitization operations, equipment and products that are proven to clean, sanitize and disinfect. A CleanPLUS Experience means that we have identified:
The CleanPLUS experience ensures high standards in cleaning and disinfecting across all areas of the lodge.
Our company is serious about safety. That’s why we’ve defined a set of procedures that keep our Pack safe. When we protect the Pack, the Pack protects our guests.
Every operational aspect of Great Wolf Lodge has been redesigned to advance our Paw Pledge. Our Pack is serious about safety and is extensively trained to make smart decisions, implement controls and ensure access to personal protective equipment that will help keep guests safe. The safety of our guests and their families is not only the top priority for our Pack Members—it is our passion and purpose.
1. Our Pack is encouraged to stay home if they have any symptoms or risk factors associated with COVID-19, and each Pack Member is required to undergo a wellness check every day they report to work. This includes a temperature check. Any Pack Member who displays a 100.4 temperature or above will be sent home.
2. Our Pack has been provided and is required to wear personal protective equipment (PPE) based on their role, including masks and gloves where appropriate.
3. Our Pack is trained and tested on new, extensive health & safety measures, including:
Click here to view the for full program details.
Please postpone your visit if anyone in your party recently experienced a fever, ailment, or any symptoms consistent with COVID-19. We are waiving fees for reservation changes due to family illness, so please stay home and err on the side of caution if someone’s health status is questionable. Acknowledging there is an inherent risk in exposure to COVID-19 in a public area.