Error message

Warning message

Warning message

FAQ

Not sure what to bring? Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

When do I need to fill out a credit card authorization form?

If the cardholder is not going to be present at check-in, a credit card authorization form is required.

Download the Credit Card Authorization Form

Are cabanas available to use in the water park?

Outdoor cabanas are available to rent daily for your family’s comfort and convenience in the water park. A cabana has seating for four with a table and chairs, a 20" flat screen TV with satellite access, a safe and Great Wolf Lodge playing cards. There is also a mini refrigerator that is stocked with an assortment of non-alcoholic beverages. Please contact us directly at 866.925.9653 to reserve your cabana today!

How can I secure valuables during my stay?

Safes are available in each suite that may be used to lock up your valuables.

Does Great Wolf Lodge provide Sign Language interpretation services?

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: veryimportantfamilyNC@greatwolf.com. Guests will be contacted prior to their visit to verify arrangements.

What is the resort fee?

Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts. This fee covers services such as wireless internet, self parking, fitness center access, in room coffee and two bottles of water, life jackets and towels in the water park, wolf ears, access to fax, local phone calls and a concierge service.

Does the lodge offer a commissionable rate for travel agents?

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

What can I do if someone gets sick before we arrive?

If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

What happens if there is inclement weather?

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

What is the cancellation policy?

When bad weather or a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. If you need to cancel your reservation, you will be refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all. You are subject to the best available rate on these new dates.

Cancellation policies may vary by promotional offer, including but not limited to non-refundable early booking promotions. See offer description for details.

*May not apply to group reservations

Are lockers available in the water park?

We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

Pre-Assigned Suites

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

Are life jackets provided?

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Are there vending machines in the resort?

Each floor has a designated vending machine and ice machine area.

Does the resort offer child care?

We do not offer parent free day care or babysitting services.

Does the resort have a business center?

We have a small business center that may be used for Internet use and printing documents. This service has a nominal fee. Wireless Internet access throughout the resort is included with the resort fee.

Does the resort have wheelchair accessibility?

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

Do I have to add children under the age of 2 to my reservation?

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

How clean is the resort?

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Are towels provided in the water park?

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area.

Can I request a particular suite style?

Suite style preference must be booked at time of reservation.

What amenities are open to the public?

Excluding the water park, all additional amenities are open to the public. This includes our restaurants, spas and MagiQuest®.

Am I able to charge things back to my room?

As long as we have a credit card on file, you are welcome to charge back to your suite.

Is grilling / cooking permitted at the resort?

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Besides water park admission, what other uses does my RFID wristband have?

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don’t have to carry cash or room keys! You can use your wristband to open your suite door and charge food and beverages on your account. Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands.

Are advanced deposits for reservations required?

We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit.

Can I use the room telephone to make personal calls?

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

How do I set up a group meeting/stay at Great Wolf Lodge?

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodge offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercises, local excursions and more. For more information, click on the Groups & Events at the bottom of this page.

Do you sell day passes to the water park?

Here at Great Wolf Lodge, our water parks are reserved exclusively for our registered guests. This is our way to avoid overcrowding and long lines.

Where can I purchase toiletries if I forgot something?

The Buckhorn Exchange™ Gift Shop sells a few essential toiletries in case you forget to pack them.

Does the resort have a fitness center?

We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, a recumbent bike, stretching mats and TVs to make your workout enjoyable.

Do you allow casts in the water park?

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

Are coolers permitted in the water park?

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

Are Aero beds available to reserve during stay?

Please leave a comment on the reservation booking screen with your aero bed request. Aero beds are $10 per bed.

What is your process for submitting requests for donations to charitable events?

Great Wolf Lodge requires that you submit a letter of request on your charity's official letterhead. Please include the following information: When the event will take place, the number of attendees expected to attend and what type of event you will be hosting. The letter needs to be mailed or faxed to the property directly. Please allow 4-6 weeks for a response.

Do children need to be supervised in the water park?

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Are the waterslides wheelchair accessible?

Waterslides and our elevated attractions are not wheelchair accessible.

What is the minimum age requirement to confirm a reservation?

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Does the resort have an ATM?

There is an ATM in every Great Wolf Lodge. Please ask a Pack Member where it is located.

What time is check-in?

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

Do you have RV parking and hookups?

Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations.

Is Internet access available?

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

Where do I go when I arrive at the lodge?

You will proceed to the front desk where a team member will greet you. That is where you will receive your keys and water park wristbands.

Will my room be ready when I arrive?

Room check-in does not begin until 4:00 p.m. or as your room becomes available. However, you can arrive as early as 1:00 p.m. to begin using the water park. There are changing rooms, lockers and showers available for you.

What time is check-out?

Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.

Can I purchase additional water park passes?

Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.

What is the smoking policy?

Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed. A cleaning fee may be applied if this policy is not followed.

Oops, I left something at Great Wolf Lodge. Can I get it back?

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items.

How secure is the web site when I'm booking online?

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties. For information on Great Wolf Resort’s Privacy Policy, click here.

How do I reserve an accessible suite?

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 866.925.9653. We can offer a variety of options to meet your needs!

Why is there a maximum occupancy in the suites?

For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.