|
|||||||||
|
|
|
FEEDBACK
Is a deposit required to hold my reservation? Yes, we require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check for the deposit.
Can other people use the waterpark with us? Our waterpark is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional Visitor Passes (valid for one day only) may be purchased.
What if a family member is sick and we can't come? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or within those 72 hours), call us and we’ll try to rebook your trip for different dates.
What if I need to cancel my reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or within those 72 hours), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all.
What if bad weather prevents us from using our reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or within those 72 hours), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all.
Where can I get my morning Starbucks® coffee, latte or cappuccino? Starbucks coffee can be found at almost every Great Wolf Lodge - check with a team member to find out if it's located in the lobby, Bear Claw Cafe or Buckhorn Exchange.
What kind of clothing and footwear will we need? We recommend that you bring bathing suits, aqua socks or flip flops and a cover up for the 84-degree water park.
Do you have a locker room and lockers for guests? Yes, a locker room with small lockers is available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
Can I store or prepare food in our suite? The suites have a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide with a small freezer compartment.
Check-in time begins at 4pm. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.
We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
Can I hook up my DVD or video game console using the TV in the suite? No, our TVs are not compatible with outside DVD, video or video game consoles. Movies, Nintendo games and music may be purchased in your suite via our LodgeNet system.
What time is check-out? Check-out time is 11 a.m. As our guest, please feel free to enjoy the waterpark facilities until closing. Just pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. For your convenience we offer express check-out via your room phone or TV LodgeNet services.
When and where is story time? Join us at the GREAT Clock Tower in the lobby for story time every night just following the “Rhythm of Nature” Clock Tower show. Our younger guests often like to wear their pajamas and slippers. Check the Lodge Life activity guide (you'll get this at check in) or ask a Pack Member for details.
What should we pack / bring? Veterans recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/Cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, Earplugs, Flip flops, Aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm PJ’s/Slippers to wear to Story Time
We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.
Who watches my kids in the Waterpark? All children under the age of 18 should be accompanied by a supervising adult at all times in the Waterpark. If you require babysitting services, please ask at the front desk and they may be able to assist you in finding a provider.
When does the waterpark open? Hours can vary seasonally, so check your copy of “Lodge Life” at check-in.
What is Cub Club? Cub Club offers edutainment crafts and programs that teach kids about nature and the creatures of the Northwoods. It’s a Great Wolf tradition where kids can make it, watch it, hear it, play it, read it, try it and often take it home as a souvenir. Check the “Lodge Life” guide you’ll receive at check-in for activities which change daily. An adult must accompany all children, age 12 and under, while attending Cub Club activities.
As a gift of love or one of thanks, a Great Wolf Resorts Gift Card is everyone's perfect gift.
Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
Click here to visit the website of our Gift Card partner and buy one today.
Looking to book a room for a friend or a family member? If the cardholder is not present at checkin, a credit card authorizaiton form is required. Click here to download the credit card authorization form.
We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, elliptical trainer, recumbent bike, weight machines, stretching mats and TVs to make your workout enjoyable.
Is there a business center? Williamsburg provides wireless internet access for $5.99 a day and a business center for printing, faxing and computer access.
I forgot a toothbrush & razor! Stop by the Buckhorn Exchange gift shop for toiletries.
Do you have an ATM? Yes, there is an ATM in every Great Wolf Lodge. Please ask a pack member where it is located.
How do I get to the Great Wolf Lodge? Driving directions may be found here.
Can I get internet access? Wireless internet access is available throughout our Lodges, which you can access from your room or common areas.
Do we need to bring towels? No, there are towels in the waterpark for your use as well as bathing towels in your room. You may wish to bring a beach towel or cover up as we ask that the towels stay in the waterpark area.
Can we bring pets? No, for the health and comfort of all of our guests, we do not allow any pets into the Lodge. Many locations can refer you to local pet hotels or boarding options.
How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response.
Click Here for detailed Safety Guidelines