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Careers

Job Title
Department
Location
Part/Full Time
Ambassador of Fun
Customer Contact Center
Grapevine, TX
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Conducts branded edutainment experiences at the Lodge.
  • Conducts branded activities at the Lodge including but not limited to: Wolf Walk and Storytime
  • Conducts branded crafts at the Lodge.
  • Maintains a safe, clean environment in Cub Club room and other Lodge areas where a branded edutainment experience is conducted. Ensures that all Cub Club experiences are performed consistently according to Family Tradition procedures.
  • Delivers outstanding guest service and creates a branded fun environment during Cub Club experiences.
  • Cub Club Guide is expected to participate in mascot training, wear mascot costume and perform mascoting duties to support guest experiences.
  • Assists the Cub Club Experience Coordinator in supplies inventory responsibilities.

 

QUALIFICATIONS:

  • Exhibits patience and the ability to connect with children.
  • Moderate computer skills in Microsoft Office.
  • Experience in related field.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs.
  • Sit and/or stand long periods.
Aqua Chef
Food and Beverage
Traverse City, MI
Part Time Variable Shifts

DUTIES: 

  • Willingness to accept the most effective role. 
  • May provide food preparation assistance by washing, peeling, cutting and seeding vegetables and fruits as well as cleaning, cutting and grinding meats, poultry, and seafood. 
  • Provides foodstuff and utensils for chef by carrying pans, kettles, and trays of food to and from workstations, stoves, and refrigerators. 
  • Maintains food quality by storing foods in designated areas, minimizing spoilage. 
  • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment. and utensils as well as segregating and removing garbage containers. Follows sanitation standards and procedures complying with legal regulations. 
  • Keeps equipment operating by following operating instructions. Troubleshoots breakdowns, maintains supplies, and performs preventative maintenance. 
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. 
  • Maintains stock by assisting the chefs in keeping the kitchens in full working order; retrieving stock, and keeping all cooking and serving utensils and plates clean & sanitary at all times.

 

QUALIFICATIONS: 

  • Promotes team spirit and works collaboratively to achieve team goals. 
  • Has perfect attendance and can be trusted to handle a high level of responsibility. 
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber. 
  • Inspires others with enthusiasm and positive energy. 
  • Places high priority on personal and professional growth. Keeps knowledge and skills current through asking questions from other staff members and managers. 
  • Maintains inventory and equipment to ensure smooth office operation. 
  • Trained in hands-on equipment maintenance. 
  • High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:  Lift up to 15 lbs., site and/or stand for long periods

Aqua Chef
Food and Beverage
Niagara Falls, Ontario
Part Time Variable Shifts

JOB PURPOSE: Provides, supplies and maintains cooking utensil and equipment. Maintains clean work environment for all aspects of the kitchen.

 

JOB SUMMARY: Provides assistance in many aspects of the kitchen all though their main task is dishwashing. May be trained in many areas of the kitchen. Helps maintain safe, secure and healthy work environment. Helps keep all equipment in operation.

 

DUTIES:

  • Willingness to accept the most effective role.
  • Provides foodstuff and utensils for chef by carrying pans, kettles, and trays of food to and from workstations, stoves, and refrigerators.
  • Maintains food quality by storing foods in designated areas, minimizing spoilage.
  • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment. and utensils as well as segregating and removing garbage containers. Follows sanitation standards and procedures complying with legal regulations.
  • Keeps equipment operating by following operating instructions. Troubleshoots breakdowns, maintains supplies, and performs preventative maintenance.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Maintains stock by assisting the chefs in keeping the kitchens in full working order; retrieving stock, and keeping all cooking and serving utensils and plates clean & sanitary at all times.

 

QUALIFICATIONS:

  • Promotes team spirit and works collaboratively to achieve team goals.
  • Has perfect attendance and can be trusted to handle a high level of responsibility.
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
  • Inspires others with enthusiasm and positive energy.
  • Places high priority on personal and professional growth. Keeps knowledge and skills current through asking questions from other staff members and managers.
  • Maintains inventory and equipment to ensure smooth office operation.
  • Trained in hands-on equipment maintenance.
  • High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 15 lbs., sit and/or stand for long periods

 

ADDITIONAL REQUIREMENTS:

  • A completed police clearance is to be submitted as a condition of employment.
Aquatic Manager
Aquatics
Niagara Falls, Ontario

Manages day-to-day operation of the waterpark as assigned.  Follow and enforce established park and employee rules, regulations and procedures. Area of focus will be geared to successful candidate’s management strength. Eg. Guest service, health & safety, training, administration. At least 2 years of experience in supervising employees.

Aquatic Technician
Aquatics
Traverse City, MI

DUTIES:  Willingness to accept the most effective role.  Conducts daily water testing and makes adjustments as needed.  Vacuums pools daily to remove any dirt.  General maintenance of pumps and motors.  Inspects pools, pumps, motors, slides, pump houses, and waterpark daily.  Power washes park floors as needed.  Works professionally with park management, lifeguards, and guests.  Maintain availability 24 hours a day to handle any problems that might arise.  Performs other duties as requested and assists other departments as needed.  Cleans, maintains, and repairs slides and water activities, including the tipping bucket area.  Fills chemicals.  Follows and enforces park and employee regulations and procedures.

 

QUALIFICATIONS:  Knowledge of water chemistry, water testing, filtration, and mechanical operations is required.  Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomic, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.  Available to work after hours and weekends, as required.  High School Diploma or equivalent experience.  Certified Pool Operators License (CPO) and/or AFO License.

 

PHYSICAL REQUIREMENTS:  Lift up to 75 lbs., bending, stretching.

Arcade Attendant
Retail Services
Niagara Falls, Ontario
Part Time Variable Shifts

JOB PURPOSE: To serve guests in the arcade.

 

JOB SUMMARY: Maintains daily operations of the Arcade/Mini-Putt.

 

DUTIES:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
  • Showing up on time (Punched in and work ready 5 minutes before your shift) for all scheduled shifts and following proper procedures as posted in the Arcade/Mini Putt when switching shifts and/or booking days off
  • Maintains the daily operation of the Arcade/Mini-Putt within the guidelines of retail operating procedures.
  • Assists guests with change, redeeming tickets for prizes, and all courtesy transactions throughout the Arcade/Mini-Putt. Always performing these duties with a courteous smile.
  • Assists in the “housekeeping” of the arcade/Mini Putt areas and games on a daily basis.
  • Must also have sufficient knowledge of how to play the games to assist the guests.
  • Assists in merchandising functions including display, store design, inventory receiving, stocking, and merchandise pricing.
  • Assists in all cash handling functions including POS system, registers and daily reporting.
  • Assures Arcade/Mini-Putt area achieves the highest standards in areas of cleanliness, presentation and service.
  • Handles guest opportunities to Great Wolf Lodge Standards using “R.I.A.C.T.”
  • Maintains a positive work environment for self and other team members following our “R.I.A.C.T” Standards
  • Remain Productively Active with other responsibilities when your station is not busy.

 

QUALIFICATIONS:

  • Great communication and courtesy skills.
  • Competent in mathematics.
  • Focus with the understanding of the importance of teamwork
  • Exhibits tons of fun and BUBBLES!
  • Always remain calm under intense pressure following R.I.A.C.T standards.

 

PHYSICAL REQUIREMENTS:

  • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.
  • Capable of working in a loud and noisy environment.

 

ADDITIONAL REQUIREMENTS:

  • A completed police clearance is to be submitted as a condition of employment.
Assistant Lifeguard
Aquatics
Niagara Falls, Ontario
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
  • Supervises and provides surveillance of swimmers and guests during park hours and special events.
  • Demonstrates exceptional service levels during each interaction with our guests.
  • Enforces the rules and regulations of the waterpark.
  • Advises aquatics management of unsafe and unsanitary conditions.
  • Possesses a general knowledge of the activity pools and flume attractions.
  • Provides superior customer service to all guests by assisting all in a polite and expedient manner.
  • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
  • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests.
  • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.
  • Maintains a businesslike atmosphere in the Guard area at all times.
  • Assists other departments as needed.

 

QUALIFICATIONS:

  • Must be 16 years of age.
  • Possess current certifications of Emergency First Aid & CPR Level B (valid for 2 years)
  • Possess current Bronze Cross certification (valid for 2 years)
  • Tons of enthusiasm and “BUBBLES”
  • Good oral communication skills.
  • Has perfect attendance and can be trusted to handle a high level of responsibility.
  • Candidate must be committed to exceeding guest expectations through outstanding guest service.
  • Understands the importance of “living our Brand” & creating a unique level of service which supports it.
  • Promotes team spirit and works collaboratively to achieve team goals.
  • A completed police clearance is to be submitted as a condition of employment.

 

PHYSICAL REQUIREMENTS:

  • Capable of working in a hot, humid and chlorinated environment.
  • Standing for long periods of time.

 

ADDITIONAL REQUIREMENTS:

  • A completed police clearance is to be submitted as a condition of employment.
Baker
Food and Beverage
Traverse City, MI

DUTIES:  Willingness to accept the most effective role.  Determines variety and quantity of goods to bake by reviewing production schedule.  Prepares dough by measuring ingredients; mixing ingredients to form dough; cutting dough into portions; molding dough into loaves or desired shapes.  Prepares dough for baking by placing shaped dough in greased or floured pans; spreading or sprinkling toppings; allowing dough to rise; inserting pans of raised dough into oven to bake.  Bakes dough by adjusting drafts or thermostatic controls to regulate oven temperature.  Cools baked goods by removing from oven; placing on cooling racks; removing from pans.  Improves quality results by studying, evaluating, and re-designing processes; implementing changes.  Keeps supplies ready by inventorying ingredients; requisitioning supplies; verifying receipt.  Updates job knowledge by participating in educational opportunities; reading baking publications; maintaining personal networks; participating in professional organizations.  Enhances baking department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

QUALIFICATIONS:  Has perfect attendance and can be trusted to handle a high level of responsibility.  Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.  Dedicated to exceeding quality standards and providing products and services of the highest caliber.  Takes initiative to become an expert at the job. Has a thorough understanding of the job’s role in the organization’s success.  Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.  Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.  Is team-oriented and works collaboratively to achieve team goals.  Strong multi-tasking skills. Completes several concurrent tasks.  High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:  Lift up to 15 lbs., site and/or stand for long periods.

Barista
Retail Services
Grapevine, TX
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Maintains daily operations of the Starbucks within the operating guidelines of what Starbucks and Great Wolf Lodge set as their standards
  • Assists in setting the store during promotions, stocking it during slow times, maintaining a clean operation both in the café and behind the bar, inventory receiving, and maintaining Starbucks beverage making standards.
  • Assists in cash handling functions including POS systems, registers and daily reporting.
  • Assures that the store is fully stocked and set up at the close of every shift for the incoming team.

 

QUALIFICATIONS:

  • Must have completed IST training and be able to re-pass the Barista Certification with a minimum of 90%.
  • Must also be enthusiastic, and able to multitask while interacting with guest of all ages.
  • Prior Barista experience preferred

 

PHYSICAL REQUIREMENTS:

  • Must be able to lift 20 pounds and be able to stand for long periods of time.
Bellstaff
Guest Services
Grapevine, TX
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective roll.
  • Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
  • Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
  • Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services.
  • Provides the guest with up-to-date hotel information in order to enhance customer relations.
  • Keeps inform of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

 

QUALIFICATIONS:

  • High School Diploma or equivalent experience.
  • Must be 21 years of age or older

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs.
  • Sit and/or stand long periods.
  • Bending and stretching
Busser
Food and Beverage
Williamsburg, VA
Part Time Days

Job Summary:

Provides support for service staff by bussing and pre-bussing tables, keeping restaurant clean during shift.

 

Duties:

  • Prepares tables for dinner.
  • Protects establishment and patrons by adhering to sanitation and safety standards.
  • Helps servers clean and sanitize tables and chairs for customers.
  • Keeps floors clean before and after each service.
  • Keeps trays, highchairs, and booster seats clean for each guest.
  • Tray busses for each table by separating and organizing dishes for maximum productivity.

 

Qualifications:

  • Team Player
  • Able to carry up to 50 pounds an balance tray for up to 50 feet
  • Able to lift up to 15 pounds
  • Able to stand for long periods of time
Busser
Food and Beverage
Niagara Falls, Ontario
Part Time Variable Shifts

JOB PURPOSE: Provides support for service staff by bussing and pre-bussing tables, keeping restaurant clean ongoing during shift.

 

JOB SUMMARY: Prepares tables for dinner. Tray busses tables by separating dishes and silverware. Empty tray in dish area stacking dishes to help steward complete his or her job. Wipe tables with sanitized cloth and reset tables to standard of operations. Clean floors and chairs for the next table service.

 

DUTIES:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
  • Prepares tables for dinner. Sets tables to operation manager’s standards.
  • Protects establishment and patrons by adhering to sanitation and safety standards.
  • Helps servers clean and sanitize tables and chairs for customers use.
  • Insures sanitizer water used to clean tables and chairs and booths after each guest service.
  • Keeps floors clean after each service and before next service.
  • Keeps trays, highchairs, and booster seats clean for each guest service.
  • Tray busses for each table by separating and organizing dishes for maximum productivity.
  • Contributions to team effort by accomplishing related results as needed.

 

QUALIFICATIONS:

  • Well groomed and articulate individual
  • Promotes team spirit and works with others to achieve goals.
  • Able to carry up to 50 pounds and balance tray for up to 50 feet.
  • Commit to cleaning and sanitation of restaurant.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 15 lbs., sit and/or stand for long periods

 

ADDITIONAL REQUIREMENTS:

  • A completed police clearance is to be submitted as a condition of employment.
  • Must be Smart Serve certified if age 18 or older.
Coffee Shop Attendant
Food and Beverage
Williamsburg, VA
Part Time Nights

Job Summary:

Processes guests orders; completes orders; maintains food and beverage readiness and serving area; collects revenues; keeps supplies ready and equipment operating; maintains safe, secure, and healthy work environment.

 

Duties:

  • Processes Guests orders by recording order and computing bill.
  • Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages.
  • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
  • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guests.
  • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
  • Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers.
  • Keeps supplies ready by inventorying supplies in serving area and replenishing them.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures. Complies with food-handling and sanitation regulations.
  • Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation.
  • Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Qualifications:

  • Promotes team spirit and works collaboratively to achieve team goals
  • Thrives under pressure. Ability to effectively handle escalations and time critical issues
  • Remains productive, provides solutions, and meets goals in stressful situations.
  • Excellent track record of adhering to scheduling and attendance requirements
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
  • Inspires others with enthusiasm and positive energy.
  • Thorough understanding of sanitation-related issues
  • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Demonstrates flexibility by adjusting readily to changing priorities
  • Ability to lift up to 15 lbs., sit and/or stand for long periods
Cook
Food and Beverage
Williamsburg, VA
Full Time Nights/Evenings

Job Summary:

Professionally prepares foods that meet company's expectations for flavor, aroma, visual appeal and cost effectiveness. Safely uses kitchen equipment. Prepares foods from standard recipes. Measures and maintains food quality throughout the service period. Stores and holds foods according to standards and safe food handling.

 

Duties:

  • Provides food preparation assistance by washing, peeling, cutting, and seeding vegetables and fruits; cleaning, cutting, and grinding meats, poultry, seafood, and other preparation duties as assigned by supervisor.
  • Prepares all foods according to recipe, tasting, and adjusting flavor profile with assistance from supervisor.
  • Follows safe food handling practices and procedures.
  • Controls recipes by weighing and measuring designated ingredients.
  • Assists Chef in food preparation duties by carrying pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
  • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment, and utensils; segregating and removing garbage; steam cleaning or hosing garbage containers; following sanitation standards and procedures; complying with legal regulations.
  • Keeps supplies and foodstuffs ready by inventorying stock; requisitioning supplies and foodstuffs; verifying receipt; storing.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances kitchen and organization reputation by accepting ownership for accomplishing new and different requests.

 

Qualifications:

  • Team Player
  • Perfect attendance and can be trusted to handle a high level of responsibility
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber
  • Keeps knowledge and skills current through continued education, industry journals, and professional organizations
  • Excellent multi-tasking skills
  • High School diploma or equivalent experience
  • Ability to lift up 15 pounds
  • Ability to sit and/or stand for long periods of time
Cook
Food and Beverage
Wisconsin Dells, WI
Part Time Nights

DUTIES:

  • Willingness to accept the most effective role.
  • Provides food preparation assistance by washing, peeling, cutting, and seeding vegetables and fruits; cleaning, cutting, and grinding meats, poultry, and seafood, and other preparation duties as assigned by supervisor(s).
  • Prepares all foods according to recipe, tasting and adjusting flavor profile with assistance from supervisor(s).
  • Follows safe food handling practices and procedures.
  • Controls recipes by weighing and measuring designated ingredients.
  • Assists Chef(s) in his/her food preparation duties by carrying pans, kettles, and trays of food to and from workstations, stove, and refrigerator, as directed.
  • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment and utensils; segregating and removing garbage; steam-cleaning or hosing garbage containers; following sanitation standards and procedures; complying with legal regulations.
  • Keeps supplies and foodstuffs ready by inventorying stock; requisitioning supplies and foodstuffs; verifying receipt; storing.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances kitchen and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

QUALIFICATIONS:

  • Promotes team spirit and works collaboratively to achieve team goals.
  • Has perfect attendance and can be trusted to handle a high level of responsibility.
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
  • Inspires others with enthusiasm and positive energy.
  • Places high priority on personal and professional growth. Keeps knowledge and skills current through continued education, reading industry journals, and participating in professional organizations.
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
  • Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean and safe food preparation environment.
  • High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:

  • Able to lift up to 15 pounds
  • Able to sit and/or stand for long periods of time
Cook FT
Food and Beverage
Pocono Mountains, PA
Full Time Variable Shifts

POSITION: Cook

 

REPORTS TO: Executive Sous Chef, Sous Chef and/or Executive Chef

 

JOB PURPOSE: Under direction of supervisor(s), the Cook prepares foods to Great Wolf standards and expectations, using safe food handling practices and skills, and maintains a clean and safe working environment in his/her assigned station.

 

JOB SUMMARY: Professionally prepares foods that meet company’s expectations for flavor, aroma, visual appeal and cost effectiveness. Safely uses kitchen equipment. Prepares foods from standard recipes. Measures and maintains food quality throughout the service period. Stores and holds foods according to standards and safe food handling practices.

Cosmetologist
Spa Services
Williamsburg, VA
Full Time Nights/Evenings

Job Summary:

Performs all services in licensed domain, meets retail goals and adheres to sanitation regulations within their state/county.

 

Duties:

  • Ensures and implements all Spa Ritual traditions and standards.
  • Performs all hair, nails, and skin services, as licensed, to the highest level of professionalism.
  • Follows spa/salon service tradition to ensure service standards and consistence are met.
  • Ensures spa/salon atmosphere remains consistent with brand.
  • Has excellent knowledge of all salon and spa services and retail.
  • Educates and sells retail to guests and meets all retail sales goals.
  • Has excellent knowledge of hair cutting, hair color, skin care, waxing, nail care and related services and can adapt each treatment according to the needs of the guests.
  • Ensures Scoops kid spa traditions are met and consistent with each guest.
  • Ability to talk and entertain guests ages 3-12 for Scoops services.
  • Maintains a fun, upbeat and age appropriate environment in Scoops while maintaining highest level of professionalism.
  • Remains updated on how to perform each treatment with consistency.
  • Participates in regularly scheduled spa/salon team meetings and cross-training opportunities.
  • Performs housekeeping duties as assigned in spa and treatment room.
  • Ensures spa reception area, salon, serenity room, and treatment rooms are clean and maintained.
  • Promotes spa/salon and services as assigned in lodge and community.
  • Ensures all state and company sanitation requirements are met and followed.
  • Maintains own wee-being by having good skin care and wellness practices.
  • Current with the industry trend.

 

Qualifications:

  • High School diploma or equivalent
  • Diploma from a state approved Cosmetology school
  • Must have current state Cosmetologist license
  • Cosmetologist experience or advanced training preferred
  • Previous customer service/hospitality experience
  • Previous retail experience preferred
  • Basic computer skill and knowledge of spa software
  • Excellent interpersonal skill, effective communication, and time management
  • Team Player
  • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
  • Basic math skills with the ability to add, subtract, multiply and divide
  • Available nights and weekends
  • Ability to be cross-trained in other spa functions/services
  • Ability to lift up to 30 pounds, bending, stretching, and able to sit or stand for long periods of time
  • Ability to perform all licensed services
Cub Club Attendant
Guest Services
Williamsburg, VA
Part Time Variable Shifts

JOB PURPOSE: Combine entertainment and education to young guests in an effort to achieve an edutaining experience.

 

JOB SUMMARY: Assists the Cub Club Experience Coordinator in conducting branded edutainment programs, crafts and activities at the Lodge.

 

BASIC QUALIFICATIONS: 

  • Must be able to communicate safety rules and operating and procedure manuals to guests and fellow associates in a manner that ensures comprehension. 
  • Must work weekends, evenings and holidays. 
  • Lift up to 30 lbs. 
  • Sit and/or stand long periods. 
  • Ability to withstand excessive heat and humidity for 30 minute time frames while performing in mascot suits.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Exhibits patience and the ability to connect with children. 
  • Moderate computer skills in Microsoft Office. 
  • Experience in related field. 
  • Conducts branded edutainment experiences at the Lodge. 
  • Conducts branded activities at the Lodge including but not limited to:
    • Wolf Walk
    • Storytime 
  • Conducts branded crafts at the Lodge. 
  • Maintains a safe, clean environment in Cub Club room and other Lodge areas where a branded edutainment experience is conducted. 
  • Ensures that all Cub Club experiences are performed consistently according to Family Tradition procedures. 
  • Delivers outstanding guest service and creates a branded fun environment during Cub Club experiences. 
  • Cub Club Guide is expected to participate in mascot training, wear mascot costume and perform mascoting duties to support guest experiences. 
  • Assists the Cub Club Experience Coordinator in supplies inventory responsibilities.
Cub Club Guide
Guest Services
Traverse City, MI
Part Time Variable Shifts

BASIC QUALIFICATIONS: 

  • Must be able to communicate safety rules and operating and procedure manuals to guests and fellow associates in a manner that ensures comprehension. 
  • Must work weekends, evenings and holidays. 
  • Lift up to 30 lbs. 
  • Sit and/or stand long periods. 
  • Ability to withstand excessive heat and humidity for 30 minute time frames while performing in mascot suits.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Exhibits patience and the ability to connect with children. 
  • Moderate computer skills in Microsoft Office. 
  • Experience in related field. 
  • Conducts branded edutainment experiences at the Lodge. 
  • Conducts branded activities at the Lodge including but not limited to: Wolf Walk and Storytime 
  • Conducts branded crafts at the Lodge. 
  • Maintains a safe, clean environment in Cub Club room and other Lodge areas where a branded edutainment experience is conducted. 
  • Ensures that all Cub Club experiences are performed consistently according to Family Tradition procedures. 
  • Delivers outstanding guest service and creates a branded fun environment during Cub Club experiences. 
  • Cub Club Guide is expected to participate in mascot training, wear mascot costume and perform mascoting duties to support guest experiences. 
  • Assists the Cub Club Experience Coordinator in supplies inventory responsibilities.
Culinary Lead
Food and Beverage
Pocono Mountains, PA
Full Time Variable Shifts

POSITION: Culinary Lead

 

REPORTS TO: Executive Chef

 

JOB PURPOSE: Provides leadership to kitchen staff, helps cook by providing foodstuffs, supplies, and food preparation assistance; maintaining cooking utensils, equipment, and kitchen sanitation.

 

JOB SUMMARY: Helps to manage staff, provides food preparation assistance, and foodstuffs and utensils for chef; prepares soups and sauces; bread foods; controls recipes; maintains food quality; maintains safe, secure, and healthy work environment; keeps supplies and foodstuffs ready; keeps equipment operating in a safe manner.

 

QUALIFICATIONS: 

  • Promotes team spirit and works collaboratively to achieve team goals. 
  • Has perfect attendance and can be trusted to handle a high level of responsibility. 
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber. 
  • Inspires others with enthusiasm and positive energy. 
  • Places high priority on personal and professional growth.
  • Keeps knowledge and skills current through continued education, reading industry journals, and participating in professional organizations. 
  • Excellent multi-tasking skills.
  • Prioritizes and performs a variety of concurrent tasks with minimal direction. 
  • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs. 
  • Thorough understanding of sanitation-related issues.
  • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment. 
  • Maintains inventory and equipment to ensure smooth office operation. 
  • Trained in hands-on equipment maintenance. 
  • High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 15 lbs., sit and/or stand for long periods

 

Great Wolf Resorts provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, genetic status, and the lawful use of lawful products while off duty or any other characteristic protected by applicable state, federal or local law.

Director of Aquatics
Aquatics
Traverse City, MI

BASIC QUALIFICATIONS: 

  • High School Diploma required. 
  • Must be able to create and maintain documents with Microsoft Office including Word, Excel, and Powerpoint. 
  • Must work late nights, weekends, and holidays. 
  • Minimum 3 years of experience in managing an Aquatics department with more than 50 lifeguards and various waterpark attractions. 
  • Ellis & Associates ILTP license, Ellis & Associates Basic Leadership Training license, and Ellis & Associates Instructor license. 
  • CPO (Certified Pool Operator) or equivalent. 
  • Must meet Physical Requirements as outlined below.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Plans and directs the Aquatics Department to meet the needs of the waterpark operation. 
  • Assists other managers and provides necessary input to improve overall waterpark operations. 
  • Clearly describes and assigns responsibility and authority for the operation of the department. 
  • Works closely with the other management staff to effectively coordinate resort activities. 
  • Develops, implements, and monitors schedules for the waterpark operation. 
  • Responsible for recruiting, hiring, training, and maintaining Pack Members within the department. 
  • Responsible for evaluating Pack Members and reviewing compensation. 
  • Responsible for creating and maintaining departmental budgets, forecasts, and financial reports as needed. 
  • Responsible for approving purchases for the department. 
  • Enforces policies and procedures. 
  • Plans training and development programs within the department that will provide welltrained Pack Members at all levels. 
  • Creates and implements management development programs. Permits advancement for those Pack Members qualified and interested in career development. 
  • Assists with in-service trainings throughout the year. 
  • Works to maintain an efficient, cooperative atmosphere among Pack Members. 
  • Maintains a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required. 
  • Interfaces with the Maintenance Department for effective waterpark operations.
  • Responsible for monitoring the Waterpark Facilities Manager’s operation of mechanical spaces that serve the waterpark. 
  • Maintains a general knowledge of the entire resort operation. 
  • Projects a positive public relations image to staff and guests. 
  • Participates in resort MOD program. 
  • Monitors, manages, and responds to Market Metrix comments. Monitors ratings and proactively addresses guest comments with operational resolutions. 
  • Oversees the Risk Management and Safety programs. Monitors guest incidents. 
  • Follows up with guests, where necessary, for guest service and liability claims. 
  • Encourages and motivates team for high performance ratings on third-party audits and overall success of safety programs. 
  • Position requires a commitment of at least 45 hours per week. 
  • Serves on resort Executive Committee to represent the interests of the waterpark and safety programs. 
  • College degree preferable. 
  • Complete GWR Manager Training Program. 
  • Exhibits the ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts. 
  • Proven ability to motivate diverse groups to achieve extraordinary goals and overcome challenges. Inspires and motivates team members to work together and achieve success beyond expectations. 
  • Demonstrated ability to successfully manage people to achieve performance goals. Excellent people management skills including conflict resolution, coaching and developing others, promoting teamwork, and performance management. 
  • Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments. 
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

 

PHYSICAL REQUIREMENTS: 

  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool. 
  • Must sit or stand for extended periods of time. 
  • You will be working in a humid, warm environment and be immersed in water for extended periods of times. 
  • Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs. 
  • Climb multiple flights of stairs.
Director of Retail Services
Retail Services
Pocono Mountains, PA
Full Time Variable Shifts

REPORTS TO: Assistant General Manager and Corporate Retail Director

 

JOB PURPOSE: To maintain organizational operations of Retail Services Department.

 

JOB SUMMARY: Manages staff; achieves operational objectives; prepares budget and controls expenses; controls costs; maximizes retail profitability.

 

BASIC QUALIFICATIONS: 

  • Charismatic leader who adjusts leadership style to motivate diverse groups to achieve extraordinary goals and overcomes challenges.
  • Inspires and motivates team members to work together and achieve success beyond expectations. 
  • Successfully manages people to achieve performance goals.
  • Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance. 
  • Four-year college degree or extensive experience in related fields. 
  • Extensive experience in Retail Sales in theme park or resort management required. 
  • Prior multiple- location management experience. 
  • Ability to work in a team environment with professional demeanor 
  • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals; 
  • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates. 
  • Basic math skills with ability to add, subtract, multiply, and divide. 
  • Must be flexible regarding scheduling as it is based on business demands

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Responsible for the strategic planning and development of the department. 
  • Responsible for the daily operation of all retail areas including gift shops, arcade, MagiQuest, Miniature golf, Animal Land, gift packages, airbrush tattoos, lockers, leases, vending, and any other revenue producing venues. 
  • Responsible for monitoring ordering functions, approving purchase orders, tracking invoices and monitoring all inventory functions including Micros reports and Dataworks reports on a weekly basis. 
  • Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.  Develops and manages labor, COS, and expense budgets.
  • Responsible for monthly Budgets for the department. 
  • Negotiates contracts with lessees. 
  • Manages staff including hiring, evaluations, employee-training programs, scheduling and employee relations. 
  • Oversees sales functions including POS system, cash handling, budgets and daily reporting. 
  • Oversee Market Metrix scores to deliver excellent guest service. 
  • Assures retail areas achieve the highest standards in areas of cleanliness, presentation and service. 
  • Develops, implements, and monitors programs assuring a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.

 

PHYSICAL REQUIREMENTS: 

  • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.

 

Great Wolf Resorts provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, genetic status, and the lawful use of lawful products while off duty or any other characteristic protected by applicable state, federal or local law.

Dishwasher
Food and Beverage
Williamsburg, VA
Full Time Variable Shifts

Provides, supplies and maintains cooking utensil and equipment. Maintains clean work environment for all aspects of the kitchen.

 

JOB SUMMARY:

Provides assistance in many aspects of the kitchen all though their main task is dishwashing. May be trained in many areas of the kitchen. Helps maintain safe, secure and healthy work environment. Helps keep all equipment in operation.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • May provide food preparation assistance by washing, peeling, cutting and seeding vegetables and fruits as well as cleaning, cutting and grinding meats, poultry, and seafood. 
  • Provides foodstuff and utensils for chef by carrying pans, kettles, and trays of food to and from workstations, stoves, and refrigerators. 
  • Maintains food quality by storing foods in designated areas, minimizing spoilage. 
  • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment. and utensils as well as segregating and removing garbage containers. Follows sanitation standards and procedures complying with legal regulations. 
  • Keeps equipment operating by following operating instructions. Troubleshoots breakdowns, maintains supplies, and performs preventative maintenance. 
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. 
  • Maintains stock by assisting the chefs in keeping the kitchens in full working order; retrieving stock, and keeping all cooking and serving utensils and plates clean & sanitary at all times.

 

QUALIFICATIONS: 

  • Promotes team spirit and works collaboratively to achieve team goals. 
  • Has perfect attendance and can be trusted to handle a high level of responsibility. 
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber. 
  • Inspires others with enthusiasm and positive energy. 
  • Places high priority on personal and professional growth. Keeps knowledge and skills current through asking questions from other staff members and managers. 
  • Maintains inventory and equipment to ensure smooth office operation. 
  • Trained in hands-on equipment maintenance. 
  • High School diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS: 

  • Lift up to 15 lbs., site and/or stand for long periods
Esthetician PT
Spa Services
Pocono Mountains, PA
Part Time Variable Shifts

The Esthetician performs facial treatments and waxing services, analyzes guests’ skin and prescribes the appropriate facial treatment, explains products and reasons for the prescribed treatment to guests, prepares the facial and waxing equipment and supplies daily, maintains supply and treatment areas as directed, maintains current knowledge of all spa programs and company information, maintains cleanliness and neatness of the spa facility. The successful applicant must have and maintain a current Pennsylvania Cosmetology/Esthetics license, or a similar certification. EEO M/F/D/V

F&B Manager
Food and Beverage
Williamsburg, VA
Full Time Variable Shifts

JOB PURPOSE:

Provides leadership, direction and support to front of house food and beverage staff. Works in concert with Chef to insure back of house needs are being met. Interacts with customers throughout Lodge to insure Guest satisfaction.

 

JOB SUMMARY: Identifies current and future patron service requirements; establishes reservation system for large parties and special events; supervises staff; welcomes patrons; inspects and maintains dining room ambiance; protects patrons, employees, and dining room assets; prepares reports.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Oversees scheduling process for restaurant and outlets. Insure that weekly cover forecast is accurate and that staffing guidelines are in place for each outlet that supports service requirements as well as budgetary guidelines. 
  • Supports the F&B Director and Assistant F&B Director in developing operational guidelines.
  • Communicate expectations, coordinate between departments, and enforce policies and procedures. 
  • Assists in controlling costs by observing food and beverage preparations and portion control; ensuring high quality presentations; assist in supervising effective control of food, beverage and labor costs among all sub departments. 
  • Assists in planning and establishes reservation system for special occasions and holidays by planning use of tables; allocating stations and determining staffing requirements. 
  • Works in cooperation with Human Resources to insure timely and proper training of all F&B employees. 
  • Maintains proper staffing levels in dining room and outlets by recruiting, interviewing, selecting, orientating and assisting in the training of new employees. 
  • Coaches and mentors F&B supervisors and managers with personal involvement in day to day operation, monthly departmental meetings, teaching management techniques; assisting with employee reviews and coaching and counseling sessions. (Leads by example) 
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music. Insures proper cleanliness and sanitation standards are being followed as well as proper maintenance of all equipment. 
  • Protects dining room assets by adhering to security policies and procedures. 
  • Maintains guest comment card program in restaurant and outlets to insure consistent feedback is being achieved. Communicate any deficiencies or guest comments to staff. 
  • Contributes to team effort by accomplishing related tasks as needed.
F&B Outlet Attendant
Food and Beverage
Grand Mound, WA
Part Time Variable Shifts

Processes Guest orders; completes orders; maintains food and beverage readiness and serving area; collects revenues; keeps supplies ready and equipment operating; maintains safe, secure, and healthy work environment in either the Spirit Island Snack Shack, Pizza Hut, or Bear Paw Cafe.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Processes Guest orders by recording order and computing bill. 
  • Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages. 
  • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines. 
  • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guest. 
  • Maintains serving area by keeping order; removing spills and food droppings; filing receipts. 
  • Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers. 
  • Keeps supplies ready by inventorying supplies in serving area and replenishing them. 
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. 
  • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures.
  • Complies with food-handling and sanitation regulations. 
  • Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation. 
  • Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

QUALIFICATIONS: 

  • Promotes team spirit and works collaboratively to achieve team goals. 
  • Thrives under pressure.
  • Ability to effectively handle escalations and time critical issues.
  • Remains productive, provides solutions, and meets goals in stressful situations. 
  • Excellent track record of adhering to scheduling and attendance requirements. 
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber. 
  • Inspires others with enthusiasm and positive energy. 
  • Thorough understanding of sanitation-related issues.
  • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.

 

FOOD & BEVERAGE 

  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Demonstrates flexibility by adjusting readily to changing priorities

 

PHYSICAL REQUIREMENTS: 

  • Lift up to 15 lbs., site and/or stand for long periods Great Wolf Lodge is an Equal Opportunity Employer
Facilities Maintenance Manager
Maintenance
Traverse City, MI
Full Time Variable Shifts

BASIC QUALIFICATIONS:

  • Must work a schedule that includes nights, weekends, and holidays.
  • Education and/or experience equivalent to a Bachelor’s Degree in business or engineering, or a field closely related to facilities management
  • 3 years relevant experience in a majority of the outlined fields (HVAC, Plumbing, Electrical, Pneumatic, Electrical Systems/Controls, Painting, Carpentry, Mechanical, Kitchen Equipment, Energy Conservation and General Maintenance)
  • At least one year lead or supervisory experience, or equivalent.
  • Knowledge in the following areas:
  • Principles of lead supervision and training. Interpret, explain, and enforce department policies and procedures.
    • Advanced methods and techniques of construction, maintenance, and repair related to the area of work assigned.
    • Proper methods of storing equipment, materials, and supplies.
    • Principles and procedures of record keeping and filing (including the use of OPERA System)
  • Understand occupational hazards and standard safety practices.
  • Understand pertinent federal, state, and local laws, codes, and regulations related to area of work assigned.
  • Previous experience in hospitality management required.
  • Will work both independently and as part of a team.

 

DUTIES:

  • Management of Pack Members:
    • Coordinates the hiring and training of new Pack Members.
    • Completes documentation for Pack Member counseling and annual reviews. Seeks approval of these documents from the Director of Engineering.
    • Completes employment forms and Pack Member attendance logs.
    • Creates a staff schedule for Service Technicians that can fulfill the performance expectations for the area. Seeks approval of the schedule from the Director.
    • Inspects the work of staff for quality and completeness.
    • Assists the Director of Engineering in education and development of team.
    • Demonstrates ability to successfully manage people to achieve performance goals. Excellent people management skills including conflict resolution, coaching and developing others, promoting teamwork, and performance management.
    • Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
    • Reviews work requests to interpret problem and resolution, and delegates assignments. May monitor or plan jobs completed by outside contractors.
  • Management of Operations:
    • Completes documentation to include but is not limited to: Opening/Closing checklists, work orders, human resources paperwork, etc.
    • Assists Director of Engineering with inspections.
    • Maintain and repair a variety of tools and equipment.
    • Read and interpret blueprints, shop drawings and sketches.
    • Analyze situations accurately and adopt an effective course of action.
    • Plans and implements a preventative maintenance program. Performs equipment preventative maintenance and maintains required records as noted in the Preventative Maintenance Manual and Checklists.
    • Ensure adherence to safe work practices and procedures.
    • Estimate time, material, and labor costs for maintenance and repair projects.
    • Understand and follow oral and written communication.
    • Work independently with little direction.
    • Meet schedules and time lines.
    • Communicate clearly and concisely, both orally and in writing.
    • Maintains an inventory of supplies for their area that can fulfill the needs of the operation. Avoids last minute orders.
  • Management of Finances:
    • Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility.
    • Avoids overtime in scheduling and in general operations
  • Management of Guest Experience:
    • Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility.
    • Ensures public areas are maintained to promote a positive guest experience.
    • Trains Pack Members to achieve positive guest interactions. Reinforces these behaviors daily.
    • Projects a positive public relations image to Pack Members and guests.
  • Management of Assets and Physical Facility o Ensures department area clean and organized.
    • Notifies the Director of Engineering and, if necessary, the Corporate Director of Engineering regarding design/operational issues that need resolution to maintain the hotel
    • Ensures that storage areas are clean, organized, and properly inventoried for next day’s activities.
    • Independently perform the most difficult maintenance, construction, and repair work in the area of work assigned.
  • Management of Safety Processes & Procedures
    • Ensures chemicals are properly connected to equipment.
    • Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws.
    • Adheres to and enforces safety procedures whenever bending, lifting, pushing, pulling, or using equipment.
  • Fulfills the position of Maintenance Manager on Duty to be accountable for the actions and performance of the staff on duty during the shift. This schedule may include both day and night shift work.
  • Participates in the resort MOD program.
  • Performs other duties as assigned by the Director of Engineering
Floor Care Technician
Maintenance
Williamsburg, VA

Job Summary:  To ensure cleanliness of carpet and hard floor surfaces in all rooms and public areas.

Job Duties:

  • Vacuuming, spot removal, and carpet cleaning using approved equipment and supplies throughout entire resort; including public areas, stairwells and all guest rooms.
  • Cleaning of all grouted hard surface within public areas throughout resort.
  • Occasional bodily fluid spot removal is required.  Follows procedures concerning protection against blood borne pathogens.
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.

Job Qualifications:

  • Familiar with Sanitation, laundry operations, and guest service.
  • Position requires working with minimal supervision.
  • Ability to work the overnight shift.

Physical Requirements:

  • Lift up to 30 lbs.
  • Bending, stretching, climbing stairs.
  • Must be able to stand for 8 hours at a time.
  • Working with chemicals and equipment.
Floor Supervisor
Housekeeping
Cincinnati/Mason, OH
Part Time Days

DUTIES:

  • Willingness to accept the most effective role.
  • Performs opening and closing duties of housekeeping office; to include lost and found
  • Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
  • Oversees the activities and actions of assigned personnel.
  • Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
  • Completes and communicates maintenance work orders to Assistant Director of Housekeeping or Director of Housekeeping.
  • Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day’s activities. Ensures combustible substances are removed from storage areas.
  • Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
  • Supervises Pack members and discusses personnel issues with Director of Housekeeping.
  • Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
  • Evaluates productivity and quality of work of each staff member and determines additional training.
  • Ensures Pack members report in and cleared before departing resort.
  • Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates issues and discrepancies with front office.
  • Conducts Pack member performance appraisals in a timely manner.
  • Trains new employees and provides continued training for current employees.
  • Conduct Quality Assurance audits
  • Maintains recommended par levels of inventories
  • Attend all pertinent meetings

 

QUALIFICATIONS:

  • Preferred skills included conflict resolution, coaching, teamwork and time management.
  • Complete knowledge and skill of room attendants and house attendants
  • Previous experience in hotel or resort required.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.
  • Excessive walking
  • Exposure to chemicals
Floor Supervisor
Housekeeping
Wisconsin Dells, WI
Part Time Days

DUTIES:

  • Willingness to accept the most effective role.
  • Performs opening and closing duties of housekeeping office; to include lost and found
  • Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
  • Oversees the activities and actions of assigned personnel.
  • Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
  • Completes and communicates maintenance work orders to Assistant Director of Housekeeping or Director of Housekeeping.
  • Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day’s activities. Ensures combustible substances are removed from storage areas.
  • Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
  • Supervises Pack members and discusses personnel issues with Director of Housekeeping.
  • Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
  • Evaluates productivity and quality of work of each staff member and determines additional training.
  • Ensures Pack members report in and cleared before departing resort.
  • Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates issues and discrepancies with front office.
  • Conducts Pack member performance appraisals in a timely manner.
  • Trains new employees and provides continued training for current employees.
  • Conduct Quality Assurance audits
  • Maintains recommended par levels of inventories
  • Attend all pertinent meetings

 

QUALIFICATIONS:

  • Preferred skills included conflict resolution, coaching, teamwork and time management.
  • Complete knowledge and skill of room attendants and house attendants
  • Previous experience in hotel or resort required.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.
  • Excessive walking
  • Exposure to chemicals
Food & Beverage Outlet Supervisor
Food and Beverage
Niagara Falls, Ontario

Provide innovative leadership and guidance to Great Wolf Lodge’s Food & Beverage Outlets team in achieving their goals and objectives utilizing a Guest Focusedapproach.  Ensure that all Standards of Operations are communicated and supported by pack members.  To assist in the achievement of budget profitability through effective management of cost controls, including the effective allocation of labour. Minimum 1-2  years management experience within the service industry an asset preferably in a food & beverage environment.

Front Desk Agent
Guest Services
Wisconsin Dells, WI
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

 

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 10 lbs.
  • Sit and/or stand long periods.
Full Time Lifeguard
Aquatics
Cincinnati/Mason, OH
Full Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.
  • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
  • Responds to emergency situations in their assigned zone. Assists in communicating emergency situations outside of their zone.
  • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.
  • Advises aquatics management of unsafe and/or unsanitary conditions.
  • Possesses a general knowledge of the pool, rides, and attraction operations.
  • Assists guests in a polite and expedient manner.
  • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance including the cleaning of decks and locker rooms.
  • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
  • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.
  • Assists other departments as needed.

 

QUALIFICATIONS:

  • Good oral communication skills.
  • Current license in E&A International Lifeguard Training Program including CPR, First Aid, and AED.
  • Demonstrates ability to provide care, sensitive consideration and efficient service to guests.
  • Must be at least 16 years of age.
  • Available to work at least 2 days per week and work weekends, evenings, and holidays. Each resort reserves the right to require more availability as a minimum for employment.

 

PHYSICAL REQUIREMENTS:

  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of water.
  • Ability to sit or stand for extended periods of time
  • Ability to work in a humid, warm environment and be immersed in water for extended periods of time
  • Position sometimes requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
  • Ability to climb multiple flights of stairs
Gift Shop Attendant
Retail Services
Grapevine, TX
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
  • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.
  • Assists in cash handling functions including POS system, registers and daily reporting.
  • Assists guests in suggestive selling and customer service
  • Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.

 

QUALIFICATIONS:

  • Must be sales assertive and have strong customer service skills

 

PHYSICAL REQUIREMENTS:

  • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.
Gift Shop Attendant
Retail Services
Williamsburg, VA
Full Time Variable Shifts

Job Summary:

Maintains daily operations of the gift shop.

 

Duties:

  • Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
  • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.
  • Assists in cash handling functions including POS system, registers and daily reporting.
  • Assists guests in suggestive selling and customer service.
  • Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.

 

Qualifications:

  • Must be sales assertive and have strong customer service skills
  • Ability to work in a team environment with professional demeanor
  • High School education or equivalent; may have current enrollment
  • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
  • Strong communication skills: must be able to communicate effectively with guests and fellow associates
  • Basic math skills with ability to add, subtract, multiply, and divide.
  • Must be flexible regarding scheduling as it is based on business demands
  • Ability to lift up to 10 pounds and able to sit and/or stand for long periods of time
gr8space Attendant
Retail Services
Williamsburg, VA
Full Time Variable Shifts

Job Summary:

Maintains daily operations of Gr8_Space and serve guests’ needs through entertainment.

 

Duties:

  • Assists the daily operation of the Gr8_Space Tech Center and retail operations within the guidelines of Retail Services traditions.
  • Assists three structure event projects per day.
  • Promotes special daily activities through front desk sign, chalkboards, event boards, electronic signage and newsletters.
  • Assists interactive gaming experience, with Team trivia and DVD gaming.
  • Assists nightly special events designed for teens only and/or family interaction.
  • Assists in cash handling functions including POS system, registers, and daily reporting.
  • Assists in merchandising functions including display and design, inventory receiving, stocking and physicals, and merchandise pricing.
  • Assists guests in suggestive selling and customer service.
  • Maintains a safe environment.
  • Maintains order and cleanliness in Gr8_Space room.

 

Qualifications:

  • Outgoing personality who can lead and motivate groups of all ages
  • Ability to articulate, sing, and announce over amplification
  • Must have sales assertive and have strong customer service skills
  • Exhibits patience and ability to connect with all ages
  • Basic understanding of computer operations,
  • Stage, Club, Singing, DJ, or MC experience preferred
  • Ability to work in a team environment with professional demeanor
  • High School education or equivalent; may have current enrollment
  • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
  • Basic math skills with ability to add, subtract, multiply and divide
  • Available nights and weekends
  • Ability to lift up to 10 pounds and sit and/or stand for long periods
Guest Service Agent
Guest Services
Williamsburg, VA
Full Time Variable Shifts

Job Summary:

Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

 

Duties:

  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

 

Qualifications:

  • High School Diploma or equivalent experience
  • Lift up to 10 lbs
  • Sit and/or stand long periods
Guest Services Agent
Guest Services
Grand Mound, WA
Part Time Variable Shifts

Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

 

DUTIES:

  • Willingness to accept the most effective role.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

 

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 10 lbs.
  • Sit and/or stand long periods. Great Wolf Lodge is an Equal Opportunity Employer
Host
Food and Beverage
Traverse City, MI
Part Time Variable Shifts

DUTIES: 

  • Willingness to accept the most effective role. 
  • Welcomes Guests by exchanging pleasantries; escorting them to assigned dining area; presenting menus; announcing waitperson’s name. 
  • Protects establishment and Guests by adhering to sanitation, safety, and alcohol control policies. 
  • Helps dining room staff by setting and clearing tables; replenishing water; serving beverages. 
  • Contributes to team effort by accomplishing related results as needed.

 

QUALIFICATIONS: 

  • Promotes excellence by providing superior service to each customer. 
  • Promotes team spirit and works collaboratively to achieve team goals. 
  • Consummate people skills. Demonstrated talent at interacting effectively with all types of people. 
  • Projects a professional and polished image that inspires confidence and trust. 
  • Takes an exhaustive approach to every task.
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort. 
  • Inspires others with enthusiasm and positive energy. 
  • Strong multi-tasking skills. Completes several concurrent tasks.

 

PHYSICAL REQUIREMENTS:  Lift up to 15 lbs., site and/or stand for long periods

House Attendant
Housekeeping
Wisconsin Dells, WI
Part Time Days

DUTIES:

  • Willingness to accept the most effective role.
  • Assesses quantities of stock in storeroom upon arrival. Restock inventory if necessary.
  • Supports Room Attendant in stripping suite linen, terry and removing trash.
  • Collects dirty linen from departed suites and transports to laundry department.
  • Distributes clean bath and bed linen from laundry to storerooms.
  • Keeps storerooms clean, free of trash, and organized at all times.
  • Delivers irons, ironing boards, roll-a-ways, cribs, etc. to guest suite upon request.
  • Completes all room call during hours of 9am – 4pm
  • Picks up and returns to storage any previously used guest requests found in suites or hallways.
  • Communicates with Floor Supervisor for any special requests or duties.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with security regulations.

 

QUALIFICATIONS:

  • Familiar with housekeeping including sanitation, laundry operations, and guest service.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.
  • Work with chemicals
  • Excessive walking
House Attendant
Housekeeping
Williamsburg, VA
Full Time Variable Shifts

Job Summary:

To provide support between Laundry and Room Divisions by transporting clean and dirty linen and supplies.

 

Duties:

  • Assesses quantities of stock in storeroom upon arrival.
  • Restock inventory if necessary.
  • Supports Room Attendant in stripping suite linen, terry and removing trash.
  • Collects dirty linen from departed suites and transports to laundry department.
  • Distributes clean bath and bed linen from laundry to storerooms.
  • Keeps storerooms clean, free of trash, and organized at all times.
  • Delivers irons, ironing boards, roll-a-ways, cribs, etc. to guest suite upon request.
  • Completes all room call during hours of 9am-4pm Picks up and returns to storage any previously used guest requests found in suites or hallways.
  • Communicates with Floor Supervisor for any special requests or duties.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with security regulations.

 

QUALIFICATIONS:

  • Familiar with housekeeping including sanitation, laundry operations, and guest service.
  • Ability to lift up to 30 pounds.
House Attendant
Housekeeping
Niagara Falls, Ontario
Part Time Variable Shifts

JOB PURPOSE: To assist Room Attendants.

 

JOB SUMMARY: Transports clean and dirty linen and supplies. Disposes of trash.

 

DUTIES:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
  • Assesses quantities of stock in storeroom upon arrival. Restock inventory if necessary.
  • Assists Room Attendant; including stripping room linen and removing trash.
  • Transports dirty linen from departed rooms and transport to laundry department.
  • Transport clean bath and bed linen from laundry to storerooms.
  • Keeps storerooms clean, free of trash, and organized at all times.
  • Delivers irons, ironing boards, roll aways, cribs, etc. to guest room upon request.
  • Picks up and returns to storage any previously used guest requests found in rooms or hallways.
  • Communicates with Floor Manager for any special requests or duties.
  • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with security regulations.

 

QUALIFICATIONS:

  • Familiar with housekeeping including sanitation, laundry operations, and guest service.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.

 

ADDITIONAL REQUIREMENTS:

  • A completed police clearance is to be submitted as a condition of employment.
House Attendant
Housekeeping
Cincinnati/Mason, OH
Part Time Days

DUTIES:

  • Willingness to accept the most effective role.
  • Assesses quantities of stock in storeroom upon arrival. Restock inventory if necessary.
  • Supports Room Attendant in stripping suite linen, terry and removing trash.
  • Collects dirty linen from departed suites and transports to laundry department.
  • Distributes clean bath and bed linen from laundry to storerooms.
  • Keeps storerooms clean, free of trash, and organized at all times.
  • Delivers irons, ironing boards, roll-a-ways, cribs, etc. to guest suite upon request.
  • Completes all room call during hours of 9am – 4pm
  • Picks up and returns to storage any previously used guest requests found in suites or hallways.
  • Communicates with Floor Supervisor for any special requests or duties.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with security regulations.

 

QUALIFICATIONS:

  • Familiar with housekeeping including sanitation, laundry operations, and guest service.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.
  • Work with chemicals
  • Excessive walking
Laundry Attendant
Housekeeping
Cincinnati/Mason, OH
Part Time Variable Shifts

DUTIES:

  • Willingness to accept the most effective role.
  • Transports substantial loads of wet and dry linen and terry in carts to washers and dryers.
  • Observe machine operations and report malfunctions.
  • Wash, dry and fold linens.
  • Sort laundry.
  • Tracking of discarded linens
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
  • Follows procedures concerning protection against blood borne pathogens.

 

QUALIFICATIONS:

  • Previous experience in Housekeeping laundry preferred.

 

PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., move up to 100 lbs., bending, stretching, must be able to stand for 8 hours at a time
  • Exposure to chemicals.
Laundry Attendant
Housekeeping
Williamsburg, VA
Full Time Variable Shifts

Job Summary:

Processes linens, terry, blankets, spreads-including staining, washing, drying, folding and returning to shelves for re-stocking in closets.

 

Duties:

  • Transports substantial loads of wet and dry linen and terry in carts to washers and dryers.
  • Observes machine operations and report malfunctions.
  • Washes, dries and folds linens.
  • Sorts laundry.
  • Tracking of discarded linens
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
  • Follows procedures concerning protection against blood borne pathogens.

 

Qualifications:

  • Previous experience in Housekeeping laundry preferred
Lifeguard
Aquatics
Charlotte/Concord, NC

Position: Lifeguard

Reports to: Aquatics Director and Manager

Job Purpose: To offer a quality and level of service that exceeds the customers’ expectations, and establishes or maintains a positive and productive relationship both within the organization as well as with the guests.

Job Summary: Responsible for the protection of the life and safety of all guests, both in and out of the water by following established rules, regulations and procedures.  Ensure a positive public relations image.

Duties:

  • Willingness to accept the most effective role.
  • Supervises and provides surveillance of swimmers and guests during park hours and special events.
  • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
  • Advises aquatics management of unsafe and unsanitary conditions.
  • Possesses a general knowledge of the activity pools and flume attractions.
  • Assists guests in a polite and expedient manner.
  • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
  • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.
  • Maintains a businesslike atmosphere in the Guard area at all times.
  • Assists other departments as needed.

Qualifications:

  • Good oral communication skills.
  • Certification in First Aid, CPR and NPWLTP (Must pass Ellis & Associates Lifeguard Training).
  • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests.
  • Must be 16 years of age.

Physical Requirements:

  • Swim 50 yards in 4 ft. of water and retrieve a 10lb. brick at bottom of water.
Lifeguard
Aquatics
Niagara Falls, Ontario

Responsible for the protection of the life and safety of all guests, both in and out of the water by following established rules, regulations and procedures. Candidates must possess valid NLS and Standard First Aid/CPR C.

Lifeguard
Aquatics
Traverse City, MI

BASIC QUALIFICATIONS: 

  • Current license in Ellis & Associates International Lifeguard Training Program including CPR, First Aid, and AED. 
  • Must be at least 16 years of age for elevated stations, operating conveyors, and deep water.
  • Minimum of 15 years of age for all other lifeguard positions. 
  • Must work at least 2 days per week and work weekends, evenings, and holidays. 
  • Must meet Physical Requirements as outlined below.

 

DUTIES: 

  • Willingness to accept the most effective role. 
  • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort. 
  • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary. 
  • Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone. 
  • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program. 
  • Advises Aquatics Management of unsafe and/or unsanitary conditions. 
  • Possesses a general knowledge of pools, rides, and attraction operations. 
  • Assists guests in a polite and expedient manner. 
  • Performs daily routine chores and maintenance of the waterpark to ensure a neat and orderly appearance, including the cleaning of decks and locker rooms. 
  • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner. 
  • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort. 
  • Assists other departments as needed. 
  • Performs other duties as assigned by the Director of Aquatics. 
  • Demonstrated good oral communication skills. 
  • Demonstrated ability to provide care, sensitive consideration, and efficient service to guests.

 

PHYSICAL REQUIREMENTS: 

  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool. 
  • Must sit or stand for extended periods of time. 
  • You will be working in a humid, warm environment and be immersed in water for extended periods of times. 
  • Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs. 
  • Climb multiple flights of stairs.
    Lifeguard
    Aquatics
    Traverse City, MI

    BASIC QUALIFICATIONS:  Current license in Ellis & Associates International Lifeguard Training Program including CPR, First Aid, and AED.  Must be at least 16 years of age for elevated stations, operating conveyors, and deep water. Minimum of 15 years of age for all other lifeguard positions.  Must work at least 2 days per week and work weekends, evenings, and holidays.  Must meet Physical Requirements as outlined below.

     

    DUTIES:  Willingness to accept the most effective role.  Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.  Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.  Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone.  Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.  Advises Aquatics Management of unsafe and/or unsanitary conditions.  Possesses a general knowledge of pools, rides, and attraction operations.  Assists guests in a polite and expedient manner.  Performs daily routine chores and maintenance of the waterpark to ensure a neat and orderly appearance, including the cleaning of decks and locker rooms.  Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.  Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.  Assists other departments as needed.  Performs other duties as assigned by the Director of Aquatics.

     

    JOB DESCRIPTION AQUATICS REV 8/05/09  Demonstrated good oral communication skills.  Demonstrated ability to provide care, sensitive consideration, and efficient service to guests.

     

    PHYSICAL REQUIREMENTS:  Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool.  Must sit or stand for extended periods of time.  You will be working in a humid, warm environment and be immersed in water for extended periods of times.  Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.  Climb multiple flights of stairs.

    Lifeguard
    Aquatics
    Grand Mound, WA
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Supervises and provides surveillance of swimmers and guests during park hours and special events.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Advises aquatics management of unsafe and unsanitary conditions.
    • Possesses a general knowledge of the activity pools and flume attractions.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
    • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.
    • Maintains a businesslike atmosphere in the Guard area at all times.
    • Assists other departments as needed.

     

    QUALIFICATIONS:

    • Good oral communication skills.
    • Certification in First Aid, CPR and NPWLTP (Must pass Ellis & Associates Lifeguard Training).
    • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests.
    • Must be 16 years of age.

     

    PHYSICAL REQUIREMENTS:

    Swim 50 yards in 4 ft. of water and retrieve a 10lb. brick at bottom of water. Great Wolf Lodge is an Equal Opportunity Employer

    Lifeguard
    Aquatics
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Responds to emergency situations in their assigned zone. Assists in communicating emergency situations outside of their zone.
    • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.
    • Advises aquatics management of unsafe and/or unsanitary conditions.
    • Possesses a general knowledge of the pool, rides, and attraction operations.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance including the cleaning of decks and locker rooms.
    • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
    • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.
    • Assists other departments as needed.

     

    QUALIFICATIONS:

    • Good oral communication skills.
    • Current license in E&A International Lifeguard Training Program including CPR, First Aid, and AED.
    • Demonstrates ability to provide care, sensitive consideration and efficient service to guests.
    • Must be at least 16 years of age.
    • Available to work at least 2 days per week and work weekends, evenings, and holidays. Each resort reserves the right to require more availability as a minimum for employment.

     

    PHYSICAL REQUIREMENTS:

    • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of water.
    • Ability to sit or stand for extended periods of time
    • Ability to work in a humid, warm environment and be immersed in water for extended periods of time
    • Position sometimes requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
    • Ability to climb multiple flights of stairs
    Lifeguard
    Aquatics
    Wisconsin Dells, WI
    Full Time Variable Shifts

    BASIC QUALIFICATIONS:

    • Current license in Ellis & Associates International Lifeguard Training Program including CPR, First Aid, and AED.
    • Must be at least 16 years of age for elevated stations, operating conveyors, and deep water. Minimum of 15 years of age for all other lifeguard positions.
    • Must work at least 2 days per week and work weekends, evenings, and holidays.
    • Must meet Physical Requirements as outlined below.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone.
    • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.
    • Advises Aquatics Management of unsafe and/or unsanitary conditions.
    • Possesses a general knowledge of pools, rides, and attraction operations.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of the waterpark to ensure a neat and orderly appearance, including the cleaning of decks and locker rooms.
    • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
    • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.
    • Assists other departments as needed.
    • Performs other duties as assigned by the Director of Aquatics.
    • Demonstrated good oral communication skills.
    • Demonstrated ability to provide care, sensitive consideration, and efficient service to guests.

     

    PHYSICAL REQUIREMENTS:

    • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool.
    • Must sit or stand for extended periods of time.
    • You will be working in a humid, warm environment and be immersed in water for extended periods of times.
    • Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
    • Climb multiple flights of stairs.
    Lifeguard
    Aquatics
    Wisconsin Dells, WI
    Part Time Variable Shifts

    BASIC QUALIFICATIONS:

    • Current license in Ellis & Associates International Lifeguard Training Program including CPR, First Aid, and AED.
    • Must be at least 16 years of age for elevated stations, operating conveyors, and deep water. Minimum of 15 years of age for all other lifeguard positions.
    • Must work at least 2 days per week and work weekends, evenings, and holidays.
    • Must meet Physical Requirements as outlined below.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone.
    • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.
    • Advises Aquatics Management of unsafe and/or unsanitary conditions.
    • Possesses a general knowledge of pools, rides, and attraction operations.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of the waterpark to ensure a neat and orderly appearance, including the cleaning of decks and locker rooms.
    • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
    • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.
    • Assists other departments as needed.
    • Performs other duties as assigned by the Director of Aquatics.
    • Demonstrated good oral communication skills.
    • Demonstrated ability to provide care, sensitive consideration, and efficient service to guests.

     

    PHYSICAL REQUIREMENTS:

    • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool.
    • Must sit or stand for extended periods of time.
    • You will be working in a humid, warm environment and be immersed in water for extended periods of times.
    • Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
    • Climb multiple flights of stairs.
    Lifeguard
    Aquatics
    Grapevine, TX
    Full Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective roll.
    • Supervises and provides surveillance of swimmers and guests during park hours and special events.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Advises aquatics management of unsafe and unsanitary conditions.
    • Possesses a general knowledge of the activity pools and flume attractions.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
    • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.

     

    QUALIFICATIONS:

    • Must pass Ellis & Associates Lifeguard Training: Certification in First Aid, CPR and NPWLTP
    • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests. Must be 16 years of age.

     

    PHYSICAL REQUIREMENTS:

    • Swim 50 yards in 4 ft. of water and retrieve a 10lb. brick at bottom of water.
    Lifeguard
    Aquatics
    Grapevine, TX
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective roll.
    • Supervises and provides surveillance of swimmers and guests during park hours and special events.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Advises aquatics management of unsafe and unsanitary conditions.
    • Possesses a general knowledge of the activity pools and flume attractions.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
    • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.

     

    QUALIFICATIONS:

    • Must pass Ellis & Associates Lifeguard Training: Certification in First Aid, CPR and NPWLTP 
    • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests.
    • Must be 16 years of age. 

     

    PHYSICAL REQUIREMENTS:

    • Swim 50 yards in 4 ft. of water and retrieve a 10lb. brick at bottom of water.
    Lifeguard
    Aquatics
    Williamsburg, VA

    Job Summary:

    Responsible for monitoring the well-being of guests and responding to emergency situations both in and out of water. Responsible for enforcing established rules, complying with regulations, and maintaining professional lifeguarding practices such as the 10/20 Protection Rule. Ensure a positive public relations image.

     

    Duties:

    • Provides surveillance of guests primarily in aquatic areas but also on decks and within the resort.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone.
    • Maintains skills at test-ready level in accordance with Great Wolf Resorts Traditions and the Ellis & Associates International Lifeguard Training Program.
    • Advises Aquatics Management of unsafe and/or unsanitary conditions.
    • Possesses a general knowledge of pools, rides, and attraction operations.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of the waterpark to ensure a neat and orderly appearance, including the cleaning of decks and locker rooms.
    • Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
    • Maintains a businesslike atmosphere in both Front of House and Back of House areas of the resort.
    • Assists other departments as needed.
    • Performs other duties as assigned by the Director of Aquatics.
    • Demonstrated good oral communication skills.
    • Demonstrated ability to provide care, sensitive consideration, and efficient service to guests.

     

    Qualifications:

    • Current license in Ellis & Associates International Lifeguard Training Program including CPR, First Aid, and AED.
    • Must be at least 16 years of age for elevated stations, operating conveyors, and deep water
    • Must work at least 2 days per week and work weekends, evenings, and holidays.
    • Must meet Physical Requirements as outlined below
    • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool.
    • Ability to sit or stand for extended periods of time. You will be working in a humid, warm environment and be immersed in water for extended periods of times. Position requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs. Climb multiple flights of stairs. Weekends Are Required
    Lifeguards FT
    Aquatics
    Pocono Mountains, PA
    Full Time Variable Shifts

    POSITION: Lifeguard

     

    REPORTS TO: Aquatics Management, Aquatics Manager on Duty, Aquatics Supervisor

     

    JOB PURPOSE: To offer a level of service that exceeds guest expectations and establishes or maintains a positive and productive relationship both within the organization and with guests.

     

    JOB SUMMARY: Responsible for monitoring the well-being of guests and responding to emergency situations both in and out of water. Responsible for enforcing established rules, complying with regulations, and maintaining professional lifeguarding practices such as the 10/20 Protection Rule. Ensure a positive public relations image.

    Lifeguards PT
    Aquatics
    Pocono Mountains, PA
    Part Time Variable Shifts

    POSITION: Lifeguard

     

    REPORTS TO: Aquatics Management, Aquatics Manager on Duty, Aquatics Supervisor

     

    JOB PURPOSE: To offer a level of service that exceeds guest expectations and establishes or maintains a positive and productive relationship both within the organization and with guests.

     

    JOB SUMMARY: Responsible for monitoring the well-being of guests and responding to emergency situations both in and out of water. Responsible for enforcing established rules, complying with regulations, and maintaining professional lifeguarding practices such as the 10/20 Protection Rule. Ensure a positive public relations image.

    Line Cook
    Food and Beverage
    Niagara Falls, Ontario
    Part Time Variable Shifts

    JOB PURPOSE: Helps cook by providing foodstuffs, supplies, and food preparation assistance; maintains cooking utensils, equipment, and kitchen sanitation.

     

    JOB SUMMARY: Provides food preparation assistance, and foodstuffs and utensils for chef; prepares soups and sauces; breads foods; controls recipes; maintains food quality; maintains safe, secure, and healthy work environment; keeps supplies and foodstuffs ready; keeps equipment operating.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Provides food preparation assistance by washing, peeling, cutting, and seeding vegetables and fruits; cleaning, cutting, and grinding meats, poultry, and seafood.
    • Prepares soups and sauces by stirring and straining.
    • Breads foods by dipping food items in crumbs, flour, and batter.
    • Controls recipes by weighing and measuring designated ingredients.
    • Provides foodstuffs and utensils for chef by carrying pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
    • Maintains safe, secure, and healthy work environment by cleaning work areas, equipment and utensils; segregating and removing garbage; steam-cleaning or hosing garbage containers; following sanitation standards and procedures; complying with legal regulations.
    • Deeps supplies and foodstuffs ready by inventorying stock; requisitioning supplies and foodstuffs; verifying receipt; storing.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
    • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Enhances kitchen and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

     

    QUALIFICATIONS:

    • Promotes team spirit and works collaboratively to achieve team goals.
    • Has perfect attendance and can be trusted to handle a high level of responsibility.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Inspires others with enthusiasm and positive energy.
    • Places high priority on personal and professional growth. Keeps knowledge and skills current through continued education, reading industry journals, and participating in professional organizations.
    • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
    • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.
    • Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Maintains inventory and equipment to ensure smooth office operation.
    • Trained in hands-on equipment maintenance.
    • High School diploma or equivalent experience.
    • Understands the importance of “living our Brand” & creating a unique level of service which supports it.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., sit and/or stand for long periods

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Magiquest Attendant
    Retail Services
    Williamsburg, VA
    Full Time Variable Shifts

    Job Summary:

    Maintains daily operations of Magiquest.

     

    Duties:

    • Maintains the daily operation of the MagiQuest game within the guidelines of the Retail Services Traditions. 
    • Assist in merchandising functions including display and store design, inventory receiving, stocking, and pricing.
    • Assists guests with education of MagiQuest game play and wand operation.
    • Assists in all cash handling functions including POS system, registers, and daily reporting.
    • Assures MagiQuest area achieves the highest standards in areas of cleanliness, presentation, and service.

     

    Qualifications:

    • Must be sales assertive and have strong customer service skills. 
    • Ability to work in a team environment with professional demeanor. 
    • High School education or equivalent; may have current enrollment. 
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates. 
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands
    • Ability to lift up to 10 pounds and able to sit and/or stand for long periods of time.
    MagiQuest Attendant Magi Maker
    Retail Services
    Traverse City, MI

    BASIC QUALIFICATIONS:  Must be sales assertive and have strong customer service and thespian skills  Basic understanding of computer operation  Ability to work in a team environment with professional demeanor  High School education or equivalent; may have current enrollment.  Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;  Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.  Basic math skills with ability to add, subtract, multiply, and divide.  Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:  Willingness to accept the most effective role.  Maintains the daily operation of the MagiQuest game and retail operations within the guidelines of Retail Services traditions.  Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.  Assists guests with education of MagiQuest game play and wand operation. High interaction with tips, clues and suggestions for enhancing game play on a thespian level.  Assists in cash handling functions including POS system, registers and daily reporting.  Assists guests in suggestive selling and customer service  Assures MagiQuest area achieves the highest standards in areas of cleanliness, presentation and service.

     

    PHYSICAL REQUIREMENTS:  Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.

    MagiQuest Character
    Retail Services
    Grand Mound, WA
    Part Time Variable Shifts

    Maintains daily operations of MagiQuest.

     

    BASIC QUALIFICATIONS: 

    • Must be sales assertive and have strong customer service and thespian skills 
    • Basic understanding of computer operation 
    • Ability to work in a team environment with professional demeanor 
    • High School education or equivalent; may have current enrollment. 
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals; 
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates. 
    • Basic math skills with ability to add, subtract, multiply, and divide. 
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES: 

    • Willingness to accept the most effective role. 
    • Maintains the daily operation of the MagiQuest game and retail operations within the guidelines of Retail Services traditions. 
    • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing. 
    • Assists guests with education of MagiQuest game play and wand operation.
    • High interaction with tips, clues and suggestions for enhancing game play on a thespian level. 
    • Assists in cash handling functions including POS system, registers and daily reporting. 
    • Assists guests in suggestive selling and customer service 
    • Assures MagiQuest area achieves the highest standards in areas of cleanliness, presentation and service. 

     

    PHYSICAL REQUIREMENTS: 

    • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time. Great Wolf Lodge is an Equal Opportunity Employer
    Maintenance Technician
    Maintenance
    Cincinnati/Mason, OH
    Full Time Days

    JOB PURPOSE:

    Maintains building equipment, heating, cooling, electrical, and plumbing systems; maintaining grounds.

     

    JOB SUMMARY:

    Installs, repairs, and services heating, ventilating, and air-conditioning equipment and lighting systems; keeps equipment, systems, and building ready for use; secures building and occupants; maintains system for conveying liquids and liquid waste; provides system for recycling materials and removing trash.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains building climate by installing, repairing, and servicing heating, ventilating, and air-conditioning equipment.
    • Maintains lighting by installing and repairing wiring and fixtures.
    • Maintains equipment by installing and repairing associated and backup equipment and systems.
    • Keeps equipment, systems, and building ready for use by completing preventive maintenance schedules; following policies and procedures; reporting needed changes.
    • Secures building and occupants by maintaining alarm and fire protection devices.
    • Maintains system for conveying liquids and liquid waste by installing and repairing plumbing apparatuses.
    • Provides system for recycling materials and removing trash by providing containers and monitoring trash disposition.
    • Maintains continuity between shifts by documenting maintenance actions; noting system or equipment irregularities requiring continued monitoring.
    • Maintains safe and clean working environment by complying with procedures, rules and regulations.
    • Contributes to team effort by accomplishing related results as needed.

     

    QUALIFICATIONS:

    • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations—Ergonomic, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.
    • Expert at hands-on equipment maintenance.
    • Available to work after hours and weekends, as required.
    • Experience following the protocols and precautions for hazardous waste management.
    • High School Diploma or equivalent experience.
    • HVAC, plumbing, and electrical minimum one year experience in general maintenance.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 75 lbs., bending, stretching.
    Maintenance Technician
    Maintenance
    Grapevine, TX
    Full Time Nights/Evenings

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains building climate by installing, repairing, and servicing heating, ventilating, and air-conditioning equipment.
    • Maintains lighting by installing and repairing wiring and fixtures.
    • Maintains equipment by installing and repairing associated and backup equipment and systems.
    • Keeps equipment, systems, and building ready for use by completing preventive maintenance schedules; following policies and procedures; reporting needed changes.
    • Secures building and occupants by maintaining alarm and fire protection devices.
    • Maintains system for conveying liquids and liquid waste by installing and repairing plumbing apparatuses.
    • Provides system for recycling materials and removing trash by providing containers and monitoring trash disposition.
    • Maintains continuity between shifts by documenting maintenance actions; noting system or equipment irregularities requiring continued monitoring. - Maintains safe and clean working environment by complying with procedures, rules and regulations.
    • Contributes to team effort by accomplishing related results as needed.

     

    QUALIFICATIONS:

    • Expert at hands-on equipment maintenance.
    • Available to work after hours and weekends, as required.
    • Experience following the protocols and precautions for hazardous waste management.
    • High School Diploma or equivalent experience.
    • HVAC, plumbing, and electrical minimum one year experience in general maintenance.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 75 lbs., bending, stretching.
    Mascot
    Guest Services
    Grapevine, TX
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Perform mascoting duties in costume to support guest experiences.
    • Conducts branded edutainment experiences at the Lodge.
    • Conducts branded activities at the Lodge including but not limited to: Wolf Walk, Storytime
    • Maintains a safe, clean environment in Cub Club room and other Lodge areas where a branded edutainment experience is conducted.
    • Ensures that all Cub Club experiences are performed consistently according to Family Tradition procedures.
    • Delivers outstanding guest service and creates a branded fun environment during Cub Club experiences.

     

    QUALIFICATIONS:

    • Experience in related field preferred
    • Ability to connect with children

     

    PHYSICAL REQUIREMENTS:

    • Able to wear mascot uniform for up to 45 minutes
    • Lift up to 30 lbs
    • Sit and/or stand long periods
    Massage Therapist
    Spa Services
    Williamsburg, VA

    Job Summary:

    Provides professional quality of massage and body treatments for guests

     

    Duties:

    • Has an awareness of the importance of intention in their work on a daily basis.
    • Has excellent knowledge of the muscles and body, its structure and functions and can adapt each treatment according to the needs of the guest.
    • Takes care of his/her own skin and well-being needs by having good skincare practices.
    • Believes learning never ends and is committed to continually advanced education, both as provided by the employing spa and self-study.
    • Performs all services listed on the spa menu and commits to keeping updated on how to perform each treatment with consistency.
    • Incorporates retail sales into treatments and reaches goals.
    • Commits to the five spa rituals in each facial treatment (Aveda treatments).
    • Maintains extensive knowledge of Aveda products, as well as all services.
    • Participates in regularly scheduled massage and spa team meetings and cross-training opportunities.
    • Participates in advanced trainings and shows/events and implement practices that are taught.

     

    Qualifications:

    • High school graduate or GED
    • Massage license/State and National license (per state)
    • Graduate of a minimum 600 hour accredited massage program
    • Experience or advanced education a plus
    • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
    • Ability to work in a team environment with professional demeanor
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Available weekends, evenings, and holiday.
    • Ability to lift 20 pounds
    • Ability to stand for long periods of time
    Massage Therapist PT
    Spa Services
    Pocono Mountains, PA
    Part Time Days

    In addition to providing scheduled massages, the Massage Therapist prepares massage equipment and supplies as needed, maintains supply and treatment areas, remains knowledgeable about all spa and resort programs, and maintains the cleanliness and neatness of the massage and body treatment areas and spa facilities. The Massage Therapist must have and maintain current certification from an accredited massage school, a state license, and/or national certification. The Massage Therapist should be trained in some or all of the following modalities: Deep Tissue, Hot Stones, Reflexology, Prenatal Massage, Mineral Massage, Warm Aroma Wrap Massage, and Reiki. EEO M/F/D/V

    Nail Tech PT
    Spa Services
    Pocono Mountains, PA
    Part Time Variable Shifts

    The Nail Technician must provide professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices, properly care for equipment and use proper amounts of product, uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures, and perform prep work and properly clean and restock work area as required. The Nail Technician must hold and maintain a Pennsylvania state cosmetology license, or similar certification. A minimum of one year experience as a Nail Technician in a high-quality, full-service salon is preferred. EEO M/F/D/V

    Nail Technician
    Spa Services
    Williamsburg, VA
    Full Time Variable Shifts

    Job Summary:

    Performs all services in licensed domain, meets retail sales goals and adheres to sanitation regulations within state/county.

     

    Duties:

    • Has an awareness of the importance of intention in their work on a daily basis.
    • Has excellent knowledge of the skin, its structure and functions and can adapt each treatment according to the needs of the guest.
    • Takes care of his/her own nails and skin and well-being needs by having good nail care practices.
    • Believes learning never ends and is committed to continually advanced skin care education, both as provided by the employing spa and self-study.
    • Performs all services listed on the spa menu and commits to keeping updated on how to perform each treatment with consistency.
    • Incorporates retail sales into treatments and reaches goals.
    • Commits to the five spa rituals in each facial treatment (Aveda treatments).
    • Maintains extensive knowledge of Aveda products, as well as all services.
    • Participates in regularly scheduled nail and spa team meetings and cross-training opportunities.
    • Participates in advanced trainings and shows/events and implement practices that are taught.
    • Effectively utilizes time management tools.

     

    Qualifications:

    • High school graduate or GED
    • Nail license and/or cosmetology license and state license
    • Graduate of a minimum 450 hour accredited nail program
    • Experience or advanced education a plus
    • Ability to work in a team environment with professional demeanor
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands
    • Ability to lift up to 20 pounds, bending, stretching, and able to stand for long periods of time
    • Excellent service, communication, and organization skills
    • Self-motivated and flexibility
    • Flexibility to transition from Elements to Scoops as needed
    • Weekends are required
    Nail Technician - Managing License
    Spa Services
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    JOB PURPOSE:

    To provide the highest quality beauty services for hands and feet in a professional manner.

     

    JOB SUMMARY:

    Our mission is to enhance and add beauty to the lives around us, by continually evolving technically, artistically, and charitably. Our team aims to exceed your expectations both in our spa, and in our community.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Operations: maintain knowledge of and be able to perform beauty services we offer including: manicures, pedicures, and maintain confidentiality of all spa records and systems, consistently attend educational events and classes.
    • Guest Service and Public Relations: Service all guests in a professional and courteous manner. Perform all technical services to the absolute best of your ability, maintaining guest comfort and safety at all times. Maintain sanitation of workstation and equipment as required by state board guidelines. Treat all guests with respect and integrity. Follow up with and report any guest challenges.
    • Team Support: Address all fellow team members with respect and integrity. Assist fellow team members as time allows: including but not limited to, providing value added services for their guests, sweeping, laundering, folding towels, and ensuring guest comfort (serving beverages, etc.)
    • Maintenance: General housekeeping duties are everyone’s responsibility. Sweeping, laundry, washing dishes, dusting, cleaning restrooms, taking out trash, etc. should be done whenever it appears needed. Work area should be spotless when guest arrives and is seated, area should be swept of hair immediately after haircut. Remember, someone else may be using that space when you are not there. Leave spa spotless at the end of the day. Know how to properly use spa equipment, and report any damaged or inoperable equipment immediately.
    • General: maintain two-way communication between team leaders, directors and all team members. Participate in all spa meetings and educational events, as well as special projects, community involvement and other duties as assigned by team leaders. Maintain security of all salon systems and operations. Set an outstanding example as a team member of Elements (image, attitude, attendance, punctuality, guest service, communication, and technical skill)

     

    QUALIFICATIONS:

    • Education: High school graduate
    • Licensed Nail Technician or Cosmetologist
    • Candidate must possess a great attitude
    • Have excellent communication skills
    • Customer service experience
    • Teamwork skills

     

    CORE VALUES:

    • Team (opportunity & fulfillment)
    • Guests (day maker)
    • Community (enhance & add quality)
    • Sustainability (growth & profitability)

     

    PHYSICAL REQUIREMENTS:

    • Able to lift up to 20 pounds, bending, stretching, and able to stand for long periods of time.
    Nail Technician/Cosmetologist
    Spa Services
    Wisconsin Dells, WI
    Part Time Variable Shifts

    BASIC QUALIFICATIONS:

    • High school graduate or GED
    • Nail license and/or cosmetology license and state license
    • Graduate of a minimum 450 hour accredited nail program
    • Experience or advanced education a plus
    • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
    • Ability to work in a team environment with professional demeanor
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Has an awareness of the importance of intention in their work on a daily basis
    • Has excellent knowledge of the skin, its structure and functions and can adapt each treatment according to the needs of the guest
    • Takes care of his/her own nails and skin and well-being needs by having good nail care practices
    • Believes learning never ends and is committed to continually advanced skin care education, both as provided by the employing spa and self-study
    • Willing to perform all services listed on the spa menu and commits to keeping updated on how to perform each treatment with consistency
    • Incorporates retail sales into treatments and reaches goals
    • Commits to the five spa rituals in each facial treatment (Aveda treatments)
    • Maintains extensive knowledge of Aveda products, as well as all services
    • Participates in regularly scheduled nail and spa team meetings and cross-training opportunities
    • Participates in advanced trainings and shows/events and implement practices that are taught
    • Effectively utilizes time management tools

     

    OTHER:

    • Excellent service, communication, and organization skills
    • Self-motivated and flexibility
    • Flexibility to transition from Elements to Scooops as needed

     

    PHYSICAL REQUIREMENTS:

    • Able to lift up to 20 pounds, bending, stretching, and able to stand for long periods of time.
    Night Auditor
    Guest Services
    Traverse City, MI
    Full Time Overnight

    DUTIES:

    • Willingness to accept the most effective role.
    • Welcomes guest by greeting, answering questions, responding to requests.
    • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
    • Establishes credit by verifying credit cards or obtaining cash.
    • Directs guest to room by showing location on resort map.
    • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
    • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
    • Maintains records by entering room and guest account data.
    • Collects revenue by entering services and charges, computing bill, obtaining payment.
    • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
    • Secures guest’s valuables by processing lost and found to the housekeeping department.
    • Contributes to team effort by accomplishing projects/tasks as needed.
    • Completes a nightly bucket check, correcting any changed inhouse reservations by using the registration cards for reference.
    • Completes nightly task list to prepare team for upcoming day.

     

    QUALIFICATIONS:

    • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
    • High School Diploma or equivalent experience.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 10 lbs.
    • Sit and/or stand long periods.
    Night Auditor
    Guest Services
    Niagara Falls, Ontario
    Part Time Nights

    QUALIFICATIONS:

    • Excellent customer-oriented telephone etiquette required.
    • Professional presence with the ability to, quickly establish rapport with our guest.
    • Projects a professional tone at all times.
    • Ability to multitask in a fast paced environment, insure accuracy and remain highly organized.
    • 2+ years of customer service experience preferred
    • Prior supervisory experience a plus.
    • High school diploma required.

     

    DUTIES:

    GUEST SERVICE

    • Willingness to accept the most effective role.
    • Welcomes guest by greeting, answering questions, responding to requests.
    • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
    • Establishes credit by verifying credit cards or obtaining cash.
    • Directs guest to room by showing location on resort map.
    • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
    • Provides a concierge duty to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
    • Maintains records by entering room and guest account data.
    • Collects revenue by entering services and charges, computing bill, obtaining payment.
    • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
    • Secures guest’s valuables by processing lost and found to the housekeeping department.
    • Contributes to team effort by accomplishing projects/tasks as needed.
    • Completes a nightly bucket check, correcting any changed in-house reservations by using the registration cards for reference – SMS properties only.
    • Runs Night Audit feature in property management system according to the property night audit checklist.
    • Reconcile pay per view movie/game system with property management system.
    • Print appropriate reports and distribute to management.
    • Print express check out folios to be distributed by security to departures.
    • Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.
    • Completes Manager on Duty training

    ACCOUNTING

    • Assist in completion of the daily for accounting – researching any out of balance amounts each night
    • Batch credit cards/gift cards and research any variance each night
    • Ensure operating systems (Micros and Opera) balance each night
    • Research any balances in PI accounts nightly and check them in and out each night.
    • Organize credit card receipts by type nightly
    • Provide necessary daily revenues reporting (as communicated by your Director of Finance) to management each morning.
    • Assist accounting in other nightly processes as communicated.

     

    PHYSICAL REQUIREMENTS & HOURS:

    • Lift up to 10 lbs.
    • Sit and/or stand long periods.
    • Work 3rd shift.
    Outlet Attendant
    Retail Services
    Traverse City, MI

    DUTIES:  Willingness to accept the most effective role.  Processes Guest orders by recording order and computing bill.  Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages.  Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.  Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guest.  Maintains serving area by keeping order; removing spills and food droppings; filing receipts.  Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers.  Keeps supplies ready by inventorying supplies in serving area and replenishing them.  Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.  Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures. Complies with food-handling and sanitation regulations.  Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation.  Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

     

    QUALIFICATIONS:  Promotes team spirit and works collaboratively to achieve team goals.  Thrives under pressure. Ability to effectively handle escalations and time critical issues. Remains productive, provides solutions, and meets goals in stressful situations.  Excellent track record of adhering to scheduling and attendance requirements.  Dedicated to exceeding quality standards and providing products and services of the highest caliber.  Inspires others with enthusiasm and positive energy.  Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.  Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Demonstrates flexibility by adjusting readily to changing priorities

     

    PHYSICAL REQUIREMENTS:  Lift up to 15 lbs., site and/or stand for long periods

    Outlet Attendant
    Food and Beverage
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Processes Guest orders by recording order and computing bill.
    • Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages.
    • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
    • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guest.
    • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
    • Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers.
    • Keeps supplies ready by inventorying supplies in serving area and replenishing them.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
    • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures. Complies with food-handling and sanitation regulations.
    • Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation.
    • Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

     

    QUALIFICATIONS:

    • Promotes team spirit and works collaboratively to achieve team goals.
    • Thrives under pressure. Ability to effectively handle escalations and time critical issues. Remains productive, provides solutions, and meets goals in stressful situations.
    • Excellent track record of adhering to scheduling and attendance requirements.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Inspires others with enthusiasm and positive energy.
    • Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Demonstrates flexibility by adjusting readily to changing priorities

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., site and/or stand for long periods
    Outlet Attendant
    Food and Beverage
    Grapevine, TX
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Processes customer orders by recording order and computing bill.
    • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
    • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to customers.
    • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
    • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures.
    • Complies with food-handling and sanitation regulations.

     

    QUALIFICATIONS:

    • Inspires others with enthusiasm and positive energy.
    • Promotes team spirit and works collaboratively to achieve team goals.
    • Thrives under pressure.
    • Ability to effectively handle escalations and time critical issues.
    • Remains productive, provides solutions, and meets goals in stressful situations.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Thorough understanding of sanitation-related issues.
    • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., site and/or stand for long periods
    Outlet Attendant
    Food and Beverage
    Grapevine, TX
    Part Time Days

    DUTIES:

    • Willingness to accept the most effective role.
    • Processes customer orders by recording order and computing bill.
    • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
    • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to customers.
    • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
    • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures.
    • Complies with food-handling and sanitation regulations.

     

    QUALIFICATIONS:

    • Inspires others with enthusiasm and positive energy.
    • Promotes team spirit and works collaboratively to achieve team goals.
    • Thrives under pressure.
    • Ability to effectively handle escalations and time critical issues.
    • Remains productive, provides solutions, and meets goals in stressful situations.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Thorough understanding of sanitation-related issues.
    • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., site and/or stand for long periods
    Pizza Attendant
    Food and Beverage
    Grand Mound, WA
    Part Time Variable Shifts

    Processes Guest pizza orders via phone or walk up; completes orders; maintains food and beverage readiness and serving area; collects revenues; keeps supplies ready and equipment operating; maintains safe, secure, and healthy work environment.

     

    QUALIFICATIONS:

    • Promotes team spirit and works collaboratively to achieve team goals.
    • Thrives under pressure.
    • Ability to effectively handle escalations and time critical issues.
    • Remains productive, provides solutions, and meets goals in stressful situations.
    • Excellent track record of adhering to scheduling and attendance requirements.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Inspires others with enthusiasm and positive energy.
    • Thorough understanding of sanitation-related issues.
    • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Demonstrates flexibility by adjusting readily to changing priorities
    Pizza Hut Attendant
    Food and Beverage
    Williamsburg, VA
    Full Time Variable Shifts

    Job Summary:

    Processes guests orders; completes orders; maintains food and beverage readiness and serving area; collects revenues; keeps supplies ready and equipment operating; maintains safe, secure, and healthy work environment.

     

    Duties:

    • Processes Guests orders by recording order and computing bill.
    • Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages.
    • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
    • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guests.
    • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
    • Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers.
    • Keeps supplies ready by inventorying supplies in serving area and replenishing them.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
    • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures. Complies with food-handling and sanitation regulations.
    • Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation.
    • Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

     

    Qualifications:

    • Promotes team spirit and works collaboratively to achieve team goals
    • Thrives under pressure. Ability to effectively handle escalations and time critical issues
    • Remains productive, provides solutions, and meets goals in stressful situations.
    • Excellent track record of adhering to scheduling and attendance requirements
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Inspires others with enthusiasm and positive energy.
    • Thorough understanding of sanitation-related issues
    • Takes all precautions and preventative measures necessary to ensure a clean food preparation environment
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals
    • Demonstrates flexibility by adjusting readily to changing priorities
    • Ability to lift up to 15 lbs., sit and/or stand for long periods
    Public Area Attendant
    Housekeeping
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains public areas, restrooms, and guest room corridors.
    • Ensures internal windows and doorways are free of fingerprints and smudges.
    • Ensures that furniture and hard surfaces of public areas are clean and organized.
    • Floors are free of debris.
    • Reports any carpet spots/spills to Floor Care Attendant or Supervisor.
    • Ensures elevators (walls, glass, and carpet) are clean and free of debris.
    • Empties all waste receptacles in public spaces.
    • Cleans and sanitizes public restrooms and waterpark restrooms.
    • Delivers guest requests to suites when required, and performs cleaning duties as requested.
    • Cleans employee break-room and restroom within.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.

     

    QUALIFICATIONS:

    • Familiar with sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs.
    • Bending, stretching.
    • Standing, walking, and use of stairs for duration of shift.
    • Exposure to chemicals
    Public Area Attendant
    Housekeeping
    Williamsburg, VA
    Full Time Variable Shifts

    Job Summary:

    Cleans all hard and textile surfaces and restrooms within public area space and respond to guests' room.

     

    Duties:

    • Maintains public areas, restrooms, and guest corridors.
    • Ensures internal windows and doorways are free of fingerprints and smudges.
    • Ensures that furniture and hard surfaces of pubic areas are clean and organized.
    • Ensures all floors are free of debris.
    • Reports any carpet spots/spills to Floor Care Attendant or Supervisor.
    • Ensures elevators are clean and free of debris.
    • Empties all waste receptacles in public spaces.
    • Cleans and sanitizes public restrooms and waterpark restrooms.
    • Delivers guest requests to suites when required and performs cleaning duties as requested.
    • Cleans employee restrooms and break-rooms.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets. Follows procedures concerning protection against blood borne pathogens.

     

    Qualifications:

    • Familiar with sanitation, laundry operations, and guest service 
    • Ability to lift up to 30 pounds Ability to stand/walk for long periods of time
    Public Area Attendant
    Housekeeping
    Wisconsin Dells, WI
    Full Time Nights

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains public areas, restrooms, and guest room corridors.
    • Ensures internal windows and doorways are free of fingerprints and smudges.
    • Ensures that furniture and hard surfaces of public areas are clean and organized.
    • Floors are free of debris.
    • Reports any carpet spots/spills to Floor Care Attendant or Supervisor.
    • Ensures elevators (walls, glass, and carpet) are clean and free of debris.
    • Empties all waste receptacles in public spaces.
    • Cleans and sanitizes public restrooms and waterpark restrooms.
    • Delivers guest requests to suites when required, and performs cleaning duties as requested.
    • Cleans employee break-room and restroom within.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.

     

    QUALIFICATIONS:

    • Familiar with sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs.
    • Bending, stretching.
    • Standing, walking, and use of stairs for duration of shift.
    • Exposure to chemicals
    Public Areas Attendant
    Housekeeping
    Grand Mound, WA
    Part Time Variable Shifts

    Clean all hard and textile surfaces and restrooms within public area space; and respond to guest room requests.

     

    DUTIES: 

    • Willingness to accept the most effective role. 
    • Maintains public areas, restrooms, and guest room corridors. 
    • Ensures internal windows and doorways are free of fingerprints and smudges. 
    • Ensures that furniture and hard surfaces of public areas are clean and organized. 
    • Floors are free of debris. 
    • Reports any carpet spots/spills to Floor Care Attendant or Supervisor. 
    • Ensures elevators (walls, glass, and carpet) are clean and free of debris. 
    • Empties all waste receptacles in public spaces. 
    • Cleans and sanitizes public restrooms and waterpark restrooms. 
    • Delivers guest requests to suites when required, and performs cleaning duties as requested. 
    • Cleans employee break-room and restroom within. 
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets. 
    • Follows procedures concerning protection against blood borne pathogens.

     

    QUALIFICATIONS: 

    • Familiar with sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS: 

    • Lift up to 30 lbs.  Bending, stretching. 
    • Standing, walking, and use of stairs for duration of shift. 
    • Exposure to chemicals Great Wolf Lodge is an Equal Opportunity Employer
    Registered Massage Therapist
    Spa Services
    Niagara Falls, Ontario

    To provide the highest level of massage or body treatment in a calm professional manner.

    Retail Advisor
    Retail Services
    Williamsburg, VA

    Job Summary: To maximize service sales within the spa/salon while exceeding the guest expectations.

    Job Duties:

    • Understands the software system and scheduling, while implementing proper procedures
    • Greet guests and escort to serenity area or designated area
    • Give tours to new guests and ensure they are comfortable
    • Knowledge of all spa services and retail
    • Maximize books for each service technician thru up selling
    • Close sales and encourage guest to pre-book services
    • Cross sell services
    • Leads the guest thru the experience cycle and ensures consistency
    • Execute standard telephone procedures using appropriate customer service etiquette
    • Inform service technicians of daily schedules and any adjustments
    • Resolve guest challenges, utilizing support from supervisors, managers, or MOD
    • Responsible for balancing and checking register drawer and all GWR protocol
    • Support in retail goals and conducting events/promos.
    • Check in retail orders when received and inform manager of changes to inventory
    • Maintain a neat, professional retail and serenity room at all times.

    Basic Qualifications:

    • Previous customer service/hospitality experience.
    • Previous retail sales experience.
    • Flexibility to work evenings, weekends, and holidays.
    • Computer skills
    • Ability to work in a professional environment with a professional demeanor.
    • Strong communication skills - must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.

    Physical Requirements:

    Able to lift up to 20 pounds, bending, stretching, and able to stand for long periods of time.

    Retail Attendant
    Retail Services
    Wisconsin Dells, WI
    Part Time Variable Shifts

    BASIC QUALIFICATIONS:

    • Must be sales assertive and have strong customer service skills
    • Ability to work in a team environment with professional demeanor
    • High School education or equivalent; may have current enrollment.
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
    • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.
    • Assists in cash handling functions including POS system, registers and daily reporting.
    • Assists guests in suggestive selling and customer service
    • Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.

     

    PHYSICAL REQUIREMENTS:

    • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.
    Retail Cashier
    Retail Services
    Traverse City, MI

    BASIC QUALIFICATIONS:  Must be sales assertive and have strong customer service skills  Ability to work in a team environment with professional demeanor  High School education or equivalent; may have current enrollment.  Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;  Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.  Basic math skills with ability to add, subtract, multiply, and divide.  Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:  Willingness to accept the most effective role.  Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.  Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.  Assists in cash handling functions including POS system, registers and daily reporting.  Assists guests in suggestive selling and customer service  Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.

     

    PHYSICAL REQUIREMENTS:  Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.

    Retail Clerk
    Retail Services
    Niagara Falls, Ontario
    Part Time Variable Shifts

    JOB PURPOSE: To serve guests in the gift shop.

     

    JOB SUMMARY: Maintains daily operations of the gift shop.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
    • Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
    • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.
    • Assists in cash handling functions including POS system, registers and daily reporting.
    • Assists guests in suggestive selling and customer service.
    • Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.
    • Sweep, dust, clean, organize merchandise.
    • Candidate will be working in all gift shops of the resort (indoors and outdoors) – including Trading Post, Swim Shop Cabana and any other kiosks as required.

     

    QUALIFICATIONS:

    • Must be sales assertive and have strong customer service skills
    • SUPERIOR CUSTOMER SERVICE SKILLS “BUBBLES”.
    • Enthusiasm and a high energy level required to create a fun exciting atmosphere.
    • Available for all shifts including weekends and evenings.
    • Has perfect attendance and can be trusted to handle a high level of responsibility.
    • Understands the importance of “living our Brand” & creating a unique level of service which supports it.
    • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
    • Promotes team spirit and works collaboratively to achieve team goals.

     

    PHYSICAL REQUIREMENTS:

    • Able to lift up to 11 pounds and able to sit and/or stand for long periods of time.
    • Swim Shop: Capable of working in a hot, humid and chlorinated environment

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Room Attendant
    Housekeeping
    Cincinnati/Mason, OH
    Part Time Days

    DUTIES:

    • Willingness to accept the most effective role.
    • Cleans guest rooms and guest areas, including, but not limited to; making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment.
    • Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart with sufficient supplies.
    • Reports maintenance issues.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner.
    • Keeps supplies ready by restocking housekeeping cart at end of shift.

     

    QUALIFICATIONS:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs., bending, stretching.
    Room Attendant
    Housekeeping
    Wisconsin Dells, WI
    Part Time Days

    DUTIES:

    • Willingness to accept the most effective role.
    • Cleans guest rooms and guest areas, including, but not limited to; making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment.
    • Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart with sufficient supplies.
    • Reports maintenance issues.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner.
    • Keeps supplies ready by restocking housekeeping cart at end of shift.

     

    QUALIFICATIONS:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs., bending, stretching.
    Room Attendant
    Housekeeping
    Grapevine, TX
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment. Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart with sufficient supplies.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner. Reports maintenance issues.
    • Keeps supplies ready by restocking housekeeping cart at end of shift.
    • Assists House person, including delivering guest requests and pick up of used guest items.
    • Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms.

     

    QUALIFICATIONS:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs., bending, stretching.
    Room Attendant
    Housekeeping
    Williamsburg, VA
    Full Time Days

    Job Summary:

    Cleans guest suites in an allotted time period determined by management using the proper procedures and chemicals provided by management.

     

    Duties:

    • Cleans guest rooms and guest areas, including, but not limited to; making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment.
    • Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart.
    • Reports maintenance issues.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner.
    • Keeps supplies ready by restocking housekeeping cart at the end of shift.

     

    Qualifications:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service
    • Ability to lift up to 30 pounds
    Room Attendant
    Housekeeping
    Niagara Falls, Ontario
    Part Time Days

    Cleans guest suites in an allotted time period determined by management using the proper procedures and chemicals provided by management.

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
    • Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment.
    • Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart with sufficient supplies.
    • Reports maintenance issues.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner.
    • Keeps supplies ready by restocking housekeeping cart at end of shift.
    • Assists House person, including delivering guest requests and pick up of used guest items.
    • Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms.

     

    QUALIFICATIONS:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service.
    • Tons of enthusiasm and “BUBBLES”
    • Good oral communication skills.
    • Has perfect attendance and can be trusted to handle a high level of responsibility.
    • Candidate must be committed to exceeding guest expectations through outstanding guest service.
    • Understands the importance of “living our Brand” & creating a unique level of service which supports it.
    • Promotes team spirit and works collaboratively to achieve team goals.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs., bending, stretching.

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Room Attendant
    Housekeeping
    Niagara Falls, Ontario
    Part Time Days

    DUTIES:

    • Willingness to accept the most effective role.
    • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
    • Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
    • Follows procedures concerning protection against blood borne pathogens.
    • Practices safety procedures, including bending, lifting, and safe use of equipment.
    • Reports hazardous conditions in work area or equipment to supervisor.
    • Maintains a stocked, organized, and clean cart with sufficient supplies.
    • Reports maintenance issues.
    • Documents and secures lost and found items.
    • Communicates with guest on a professional and friendly manner.
    • Keeps supplies ready by restocking housekeeping cart at end of shift.
    • Assists House person, including delivering guest requests and pick up of used guest items.
    • Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms.

     

    QUALIFICATIONS:

    • Familiar with housekeeping including sanitation, laundry operations, and guest service.
    • Tons of enthusiasm and “BUBBLES”
    • Good oral communication skills.
    • Has perfect attendance and can be trusted to handle a high level of responsibility.
    • Candidate must be committed to exceeding guest expectations through outstanding guest service.
    • Understands the importance of “living our Brand” & creating a unique level of service which supports it.
    • Promotes team spirit and works collaboratively to achieve team goals.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 30 lbs., bending, stretching.

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Sales Associate
    Retail Services
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    BASIC QUALIFICATIONS:

    • Must be sales assertive and have strong customer service skills
    • Ability to work in a team environment with professional demeanor
    • High School education or equivalent; may have current enrollment.
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
    • Assists in merchandising functions including display and store design, inventory receiving, stocking and physicals, and merchandise pricing.
    • Assists in cash handling functions including POS system, registers and daily reporting.
    • Assists guests in suggestive selling and customer service
    • Assures gift shop area achieves the highest standards in areas of cleanliness, presentation and service.

     

    PHYSICAL REQUIREMENTS:

    • Able to lift up to 10 pounds and able to sit and/or stand for long periods of time.
    Security Guard PT
    Administrative
    Pocono Mountains, PA
    Part Time Variable Shifts

    The Security Guard is responsible for following and enforcing all loss prevention procedures, controlling and directing all emergency personnel in emergency situations, patrolling the Lodge. Other duties include, but are not limited to: reviewing and maintaining surveillance equipment, written and oral reports, and patrol requirements. Great Wolf Lodge is an equal opportunity employer and a drug-free work place. M/F/D/V

    Server
    Food and Beverage
    Traverse City, MI

    DUTIES: 

    • Willingness to accept the most effective role.  
    • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. 
    • Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions. 
    • Transmits orders to bar and kitchen by recording patrons’ choices; identifying patrons’ special dietary needs and special requests 
    • Keeps kitchen staff informed by noting timing of meal progression. 
    • Serves orders by picking up and delivering patrons’ choices from bar and kitchen. Delivers accompaniments and condiments from service bars. 
    • Responds to additional patron requirements by inquiring of needs; observing dining process. 
    • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs. 
    • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return. 
    • Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons. 
    • Contributes to team effort by accomplishing related results as needed.

     

    QUALIFICATIONS: 

    • Promotes team spirit and works collaboratively to achieve team goals. 
    • Focuses the sales effort around identifying and fulfilling customers’ current and future needs. 
    • Projects a professional and polished image that inspires confidence and trust. 
    • Takes an exhaustive approach to every task. Committed to comprehensive and in=depth analysis, planning, and implementation of every work effort. 
    • Inspires others with enthusiasm and positive energy. 
    • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities. JOB

     

    DESCRIPTION FOOD & BEVERAGE 

    • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals. 
    • Able to add, subtract, multiply, and divide in all units of measure.

     

    PHYSICAL REQUIREMENTS:  Lift up to 15 lbs., site and/or stand for long periods

    Snack Bar Attendant
    Food and Beverage
    Williamsburg, VA
    Part Time Variable Shifts

    Job Summary:

    Sets up station to be prepared for all to needs, protects establishment and patrons, helps patrons select food and beverages; transmits orders to bar and kitchen staff, delivers orders. Take care of transactions at guest door by issuing bill and collecting payment.

     

    Duties:

    • Prepares area for room service needs.
    • Protects establishment and patrons by adhering to sanitation and safety and alcohol beverage control policies.
    • Helps patrons select food and beverage by suggesting cocktail and drinks, main dishes, compliments, and desserts.
    • Makes sure all condiments for service are included in order taking.
    • Transmits order to bar and kitchen by recording patrons’ choice, identifying patron’s special dietary needs and special requests.
    • Keeps kitchen staff informed by noting timing of meal progression.
    • Serves orders by picking up and delivering patrons’ choices from bar and kitchen.
    • Obtaining revenues by totaling charges, issuing bill and accepting payment, and issuing correct change.
    • Contributes to team effort by accomplishing relating results as needed.

     

    Qualifications:

    • Promotes excellence by providing superior service to each guest
    • Team Player
    • Focuses sales effort around phone sales to fulfill customer needs
    • Professional appearance
    • Ability to add and subtract, multiply and divide, in all units of measure
    • Ability to lift up to 15 pounds
    • Ability to sit and/or stand for long periods of time
    Snack Bar Attendant
    Food and Beverage
    Wisconsin Dells, WI
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Processes Guest orders by recording order and computing bill.
    • Completes orders by selecting food items from serving or storage areas; placing on tray or takeout bag; serving beverages.
    • Maintains food and beverage readiness by notifying kitchen personnel of shortages or special orders; preparing hot beverages; operating milkshake or frozen custard machines.
    • Collects revenues by announcing or presenting bill to customers; receiving payment; calculating change returns to Guest.
    • Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
    • Maintains customer satisfaction and confidence by protecting fast food quality; meeting service expectations; finding ways to please customers.
    • Keeps supplies ready by inventorying supplies in serving area and replenishing them.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
    • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures. Complies with food-handling and sanitation regulations.
    • Updates job knowledge by participating in educational opportunities; reviewing procedure manuals; learning new procedures and new equipment operation.
    • Enhances fast-food organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

     

    QUALIFICATIONS:

    • Promotes team spirit and works collaboratively to achieve team goals.
    • Thrives under pressure. Ability to effectively handle escalations and time critical issues. Remains productive, provides solutions, and meets goals in stressful situations.
    • Excellent track record of adhering to scheduling and attendance requirements.
    • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
    • Inspires others with enthusiasm and positive energy.
    • Thorough understanding of sanitation-related issues. Takes all precautions and preventative measures necessary to ensure a clean food preparation environment.
    • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Demonstrates flexibility by adjusting readily to changing priorities

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs, sit and/or stand for long periods
    Snack Bar Supervisor
    Food and Beverage
    Wisconsin Dells, WI
    Full Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains food and beverage readiness by notifying employees of service standards.
    • Assists in all cash handling functions including POS system, registers and daily reports.
    • Assures Snack Bar area achieves the highest standards in areas of cleanliness, preparation, and service.
    • Keeps supplies ready by inventorying in serving area and replenishing them.
    • Keeps equipment running by following operating instructions, troubleshooting breakdowns; maintaining supplies; performing preventive maintenance and calling for repair.
    • Maintains safe, secure and healthy work environment.
    • Must represent the Food and Beverage Department and Great Wolf Lodge in a professional and courteous manner.

     

    QUALIFICATIONS:

    • Is a compelling and articulate speaker in a variety of settings. Easily adjusts the message to match the audience.
    • Manages the operation for optimal guest service.
    • Promotes team spirit and works together to achieve team goals.
    • Remains productive, positive, and provides solutions in stressful situations.
    • Inspires others with enthusiasm and positive energy.
    • Excellent track record of adhering to scheduling attendance requirements.
    • Thorough understanding of sanitation related issues. Takes all precautions and preventative measures to ensure a clean food preparation environment.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., site and/or stand for long periods
    Sous-Chef
    Food and Beverage
    Grapevine, TX
    Full Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role. 
    • Hire, train, supervise, schedule and participate in activities of chefs, cooks, an other personnel involved in preparing, cooking and presenting food in accordance with productivity standards, cost controls and forecast needs.
    • Monitor staff performance, product quality and production flow; foster improvement where necessary.
    • Create and implement new menus and individual menu items for all outlets based on current food trends and regional tastes. Develop innovative menu selections for special banquet themes and parties in accordance with client budgetary considerations and expectations. Confer with Director of Food and Beverage regarding new selections and changes.
    • Audit food storeroom items and storage to maintain consistent quality products to ensure adherence to all health code requirements.
    • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard communications Programs.
    • Assist the Executive Chef and Food & Beverage Director in estimating annual food budget.
    • Monitor outlets during peak period to oversee production flow and presentation.
    • Maintain vacation schedule for proper staffing.

     

    QUALIFICATIONS:

    • Considerable knowledge of mathematical skills necessary to interpret reports and budgets.
    • Extensive knowledge of menu development, insight to marketing, cost and wage control.
    • Thorough knowledge of food products, standard recipes and proper preparation.
    • Ability to analyze forecast data and make judgments to ensure proper payroll and production control.
    • Ability to supervise large staff and accomplish goals on a timely basis.
    • Ability to conduct meetings, menu briefings and maintain communication lines between line staff and Food and Beverage Director.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Collect accurate information to resolve conflicts.
    • Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation.
    • Artistic ability to create theme menus, ideas for ice carvings, decorations, etc.
    • Culinary education & experience that provides the knowledge, skills, and abilities to perform the job.

     

    PHYSICAL REQUIREMENTS:

    • Lift up to 15 lbs., site and/or stand for long periods
    Spa Receptionist
    Spa Services
    Williamsburg, VA
    Part Time Variable Shifts

    Job Summary:

    Maximizes service sales within the spa/salon while exceeding the guests’ expectations.

     

    Duties:

    • Understands the software system and scheduling while implementing proper procedures.
    • Greets guests and escorts to serenity area.
    • Gives tours to new guests and ensure they are comfortable.
    • Knowledge of all spa services and retail.
    • Maximizes boos for each service technician through up selling.
    • Classes sales and encourages guests to pre-book services.
    • Implements events in a box.
    • Leads the guests through the experience cycle and ensures consistency.
    • Executes standard telephone procedures using appropriate customer service etiquette.
    • Informs service technicians of daily schedules and any adjustments.
    • Resolves guests’ challenges, utilizing support from supervisors and managers.
    • Balances register drawer and all GWR protocol. Willingness to attend workshops and classes for continued learning.
    • Supports in retail goals and conducting events/promo.
    • Checks in retail orders when received and informs manager of changes to inventory.
    • Maintains a neat, professional retail and serenity room at all times.

     

    Qualifications:

    • High School diploma or equivalent
    • Previous customer service/hospitality experience
    • Previous retail experience
    • Flexibility to work evenings, weekends, and holidays
    • Cosmetic experience preferred and spa/salon experience a plus
    • Computer skills
    • Team Player
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
    • Basic math skills with the ability to add, subtract, multiply, and divide
    • Ability to lift up to 20 pounds, bending, stretching, and standing for long periods of time without sitting
    Starbucks Barista
    Food and Beverage
    Cincinnati/Mason, OH
    Part Time Variable Shifts

    BASIC QUALIFICATIONS:

    • Must have completed IST training and be able to re-pass the Barista Certification with a minimum of 90%. Must also be enthusiastic, and able to multitask while interacting with guest of all ages.
    • Must be sales assertive and have strong customer service skills
    • Ability to work in a team environment with professional demeanor
    • High School education or equivalent, may have current enrollment.
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES:

    • Willingness to accept the most effective role.
    • Maintains daily operations of the Starbucks within the operating guidelines of what Starbucks and Great Wolf Lodge set as their standards
    • Assists in setting the store during promotions, stocking it during slow times, maintaining a clean operation both in the café and behind the bar, inventory receiving, and maintaining Starbucks beverage making standards.
    • Assists in cash handling functions including POS systems, registers and daily reporting.
    • Assisting guests in suggestive selling and customer service
    • Assures that the store is fully stocked and set up at the close of every shift for the incoming team.

     

    PHYSICAL REQUIREMENTS:

    • Must be able to lift 20 pounds and be able to stand for long periods of time.
    Starbucks Barista
    Grand Mound, WA
    Part Time Variable Shifts

    Responsible for making drinks to standard, following opening, mid-day, and closing procedures, and connecting with guests and customers on a regular basis.

     

    BASIC QUALIFICATIONS: 

    • Must have completed IST training and be able to re-pass the Barista Certification with a minimum of 90%.
    • Must also be enthusiastic, and able to multitask while interacting with guest of all ages. 
    • Must be sales assertive and have strong customer service skills 
    • Ability to work in a team environment with professional demeanor 
    • High School education or equivalent, may have current enrollment. 
    • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals; 
    • Strong Communication Skills: must be able to communicate effectively with guests and fellow associates. 
    • Basic math skills with ability to add, subtract, multiply, and divide. 
    • Must be flexible regarding scheduling as it is based on business demands

     

    DUTIES: 

    • Willingness to accept the most effective role. 
    • Maintains daily operations of the Starbucks within the operating guidelines of what Starbucks and Great Wolf Lodge set as their standards 
    • Assists in setting the store during promotions, stocking it during slow times, maintaining a clean operation both in the café and behind the bar, inventory receiving, and maintaining Starbucks beverage making standards. 
    • Assists in cash handling functions including POS systems, registers and daily reporting. 
    • Assisting guests in suggestive selling and customer service 
    • Assures that the store is fully stocked and set up at the close of every shift for the incoming team.

     

    PHYSICAL REQUIREMENTS: 

    • Must be able to lift 20 pounds and be able to stand for long periods of time. Great Wolf Lodge is an Equal Opportunity Employer
    Water Park Attendant
    Aquatics
    Niagara Falls, Ontario
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
    • Supervises and provides surveillance of swimmers and guests during park hours and special events.
    • Enforces the rules and regulations and renders appropriate disciplinary measures when necessary.
    • Advises aquatics management of unsafe and unsanitary conditions.
    • Possesses a general knowledge of the activity pools and flume attractions.
    • Assists guests in a polite and expedient manner.
    • Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
    • Handles and communicates daily with an average of 1,400 guests on a one-on-one basis in a professional, courteous manner.
    • Assists other departments as needed.
    • Support existing pack member incentives and create new programs which motivate pack members and reward them for “living the Great Wolf Brand” by demonstrating exceptional service levels during each interaction with our guests.
    • A completed police clearance is to be submitted as a condition of employment.

     

    QUALIFICATIONS:

    • Good oral communication skills.
    • Certification in Emergency First Aid & CPR Level B or Standard First Aid & CPR Level C.
    • Demonstrates ability to provide expert care, sensitive consideration and efficient service to guests.
    • Has perfect attendance and can be trusted to handle a high level of responsibility.
    • Candidate must be committed to exceeding guest expectations through outstanding guest service.

     

    PHYSICAL REQUIREMENTS:

    • Stand for long periods of time.
    • Swim 50 yards in 4 ft. of water and retrieve a 10lb. brick at bottom of water.
    • Must be capable of working in a hot, humid and chlorinated environment.

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Water Park Cleaner (Mid Afternoon and Evening Shift)
    Housekeeping
    Niagara Falls, Ontario
    Part Time Variable Shifts

    DUTIES:

    • Willingness to accept the most effective role.
    • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
    • Perform assigned cleaning duties within the waterpark.
    • Able to work with minimal supervision.
    • Ability to safely use and operate all necessary cleaning equipment.
    • Responsible for cleaning the public areas of our waterpark including washrooms and changing areas
    • Picking up towels from all areas of the waterpark
    • Taking out the garbage from the change rooms and common areas of the waterpark.
    • Must have an understanding of Occupational Health and Safety Act.
    • Ensures that all team members are providing memorable service when interacting with our guests that supports Great Wolf mission “to create family traditions one family at a time”

     

    QUALIFICATIONS:

    • Must be able to begin work prior to regular waterpark hours and remain after the park closes.
    • Must have attention to detail while cleaning.
    • Must wear Personal Protective Equipment as per the Occupational Health & Safety Act.
    • Good oral communication skills.
    • Candidate must have an energetic and BUBBLY personality.
    • Candidate must be committed to exceeding guest expectations through outstanding guest service.

     

    PHYSICAL REQUIREMENTS:

    • Lifting up to 31lbs - Bending/stretching.
    • Standing for long periods of time.
    • Must be capable of working in a hot, humid and chlorinated environment.

     

    ADDITIONAL REQUIREMENTS:

    • A completed police clearance is to be submitted as a condition of employment.
    Waterpark Public Area Attendant
    Aquatics
    Williamsburg, VA
    Part Time Nights

    Job Summary: Cleans all hard and textile surfaces and restrooms within public area space and respond to guests' room.

     

    Duties:

    • Maintains waterpark public areas, restrooms, and guest corridors.
    • Ensures internal windows and doorways are free of fingerprints and smudges.
    • Ensures that furniture and hard surfaces of pubic areas are clean and organized.
    • Ensures all floors are free of debris.
    • Reports any carpet spots/spills to Floor Care Attendant or Supervisor.
    • Ensures elevators are clean and free of debris.
    • Empties all waste receptacles in public spaces.
    • Cleans and sanitizes public restrooms and waterpark restrooms.
    • Delivers guest requests to suites when required and performs cleaning duties as requested.
    • Cleans employee restrooms and break-rooms.
    • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets. Follows procedures concerning protection against blood borne pathogens.

     

    Qualifications:

    • Familiar with sanitation, laundry operations, and guest service
    • Ability to lift up to 30 pounds Ability to stand/walk for long periods of time
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