What if I need to cancel my reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. Cancellations made within 72 hours will result in a forefeit of your deposit.

How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response. Please be advised that you may see small dolls in the pools during training excercises.

Click Here for detailed Safety Guidelines

When does the waterpark open? Hours can vary seasonally, so check your copy of “Lodge Life” at check-in.