We are a family entertainment resort company that provides our guests with a high-quality vacation at an affordable price. We are the largest owner, operator and developer in the United States of drive-to family resorts featuring indoor waterparks and other family-oriented entertainment activities, based on the number of resorts in operation. We provide a full-service entertainment resort experience to our target customer base: families with children ranging in ages from 2 to 14 years old that live within a convenient driving distance from our resorts.
We deliver value to our guests by providing a fun family vacation experience. Our employees, called Pack Members are an integral part of this experience and ultimately our success. Pack Members are guided by an extensive Company Culture, one aspect of which is our Mission: to Create Family Traditions, One Family At A Time. If you’ve been searching for a one of kind experience where you can have fun while helping families build traditions, then you’ve found the right opportunity!
Great Wolf Resorts, Inc. is an equal opportunity employer and supports a drug-free workplace.
Click here to download an application and email it to nfrightfit@greatwolflodge.com
Please clearly indicate on your application or cover letter what position you are applying for. Because of the volume of applications we receive, we cannot interview all applicants. We thank all candidates for their interest in Great Wolf Lodge however, only those selected for an interview will be contacted. Great Wolf Resorts, Inc. is an equal opportunity employer and looks for high-energy, customer-friendly individuals who are looking to be a part of a dynamic team.
FEEDBACK
Can I hook up my DVD or video game console using the TV in the suite? No, our TVs are not compatible with outside DVD, video or video game consoles. Movies, Nintendo games and music may be purchased in your suite via our LodgeNet system.
Is a deposit required to hold my reservation? Yes, we require one night’s stay plus tax be paid as an advance deposit to hold the reservation. A credit card is required upon check in for authorization of incidentals and/or damages.
Can other people use the waterpark with us? Our waterpark is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional Visitor Passes (valid for one day only) may be purchased.
Do you have a locker room and lockers for guests? Yes, a locker room with small lockers is available for your use. Complimentary lockers are available on a daily basis. Larger items, such as luggage, will need to be kept in your room or vehicle.
What if a family member is sick and we can't come? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. Cancellations made within 72 hours will result in a forefeit of your deposit.
What if I need to cancel my reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. Cancellations made within 72 hours will result in a forefeit of your deposit.
Where can I get my morning coffee, latte or cappuccino? Kicking Horse coffee can be found at Canoe Coffee, just off the lobby.
What if bad weather prevents us from using our reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. Cancellations made within 72 hours will result in a forefeit of your deposit.
What arrangements are available for groups or meetings? Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodges offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercise, local excursions and more. For more information, click on the Groups & Meetings tab at the top of this page.
Check-in time begins at 4pm. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.
We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
What kind of clothing and footwear will we need? We recommend that you bring bathing suits, aqua socks or flip flops and a cover up for the 84-degree water park.
Are there laundry machines? Yes, we have coin-operated laundry machines.
Can I store or prepare food in our suite? The suites have a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide with a small freezer compartment.
Are spa services available? Yes, Elements is a full-service spa with a Zen-like atmosphere. Get a massage, manicure, pedicure or facial. Reservations are recommended. Click for our menu of services.
What time is check-out? Check-out time is 11 a.m. As our guest, please feel free to enjoy the waterpark facilities until closing. Just pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. For your convenience we offer express check-out via your room phone or TV LodgeNet services.
When and where is story time? GREAT Forest Friends Show and Story Time! Make sure you wear your PJ's as you come on another GREAT adventure with our Forest Friends in the Grand Living Room. Then listen to two GREAT stories with either Wiley or Biko. Every night at 8:00pm.
Is there a business center? Each suite is equipped with complimentary wireless internet access. Printing, faxing and regular mail service can be requested from the front desk.
How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response. Please be advised that you may see small dolls in the pools during training excercises.
Click Here for detailed Safety Guidelines
I forgot a toothbrush & razor! Stop by the Trading Post Gift Emporium for toiletries.
As a gift of love or one of thanks, a Great Wolf Resorts Gift Card is everyone's perfect gift.
Use one to reward your favourite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select.
Click here to purchase a Gift Card today.
Can we bring pets? No, for the health and comfort of all of our guests, we do not allow any pets into the Lodge. Many locations can refer you to local pet hotels or boarding options.
What is Cub Club? Cub Club offers edutainment crafts and programs that teach kids about nature and the creatures of the Northwoods. It’s a Great Wolf tradition where kids can make it, watch it, hear it, play it, read it, try it and often take it home as a souvenir. Check the “Lodge Life” guide you’ll receive at check-in for activities which change daily. An adult must accompany all children, age 12 and under, while attending Cub Club activities.
P. J. Party - NO PARENTS ALLOWED. Join in on the fun every Friday, Saturday and Sunday 7-9:30 p.m. Experience the best of Colour Your Own items and painting crafts. Experience a GREAT personalized visit from Wiley or Biko then kick back with some milk & cookies. Inquire with the Cub Club for availabilty. Pre-registration is mandatory before 5pm on day of party.
What should we pack / bring? Veterans recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/Cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, Earplugs, Flip flops, Aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm PJ’s/Slippers to wear to Story Time
We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.
Looking to book a room for a friend or a family member? If the cardholder is not present at checkin, a credit card authorizaiton form is required. Click here to download the credit card authorization form.
When does the waterpark open? Hours can vary seasonally, so check your copy of “Lodge Life” at check-in.
We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, elliptical trainer, recumbent bike, weight machines, stretching mats and TVs to make your workout enjoyable.
Do you have an ATM? Yes, there is an ATM in every Great Wolf Lodge. Please ask a pack member where it is located.
How do I get to the Great Wolf Lodge? Driving directions may be found here.
Can I get internet access? Wireless internet access is available throughout our Lodges, which you can access from your room or common areas. Also, wired access is also available at our Lodges that have Business Centers within our conference function space.
Do we need to bring towels? No, there are towels in the waterpark for your use as well as bathing towels in your room. You may wish to bring a beach towel or cover up as we ask that the towels stay in the waterpark area.
Who watches my kids in the Waterpark? All children under the age of 18 should be accompanied by a supervising adult at all times in the Waterpark. If you require babysitting services, please ask at the front desk and they can assist you in finding a provider.
Does the lodge provide babysitters? We have a team of trained, first aid certified Cub Care Attendants that will entertain your little cubs. Either in your guest suite or throughout the lodge in one of our Themed Programs. Email us at: cubcare@ripleys.com Themed Programs run three times daily as follows: Jr. Lifeguard from 9:00am-11:00am, Tiny Timbers from 12:00pm-2:00pm, Bugs in a rug from 3:00pm-5:00pm. Your cubs are sure to be well cared for. Click on the link above to contact our team of specialists with your requested date and times. Children must be 4 yrs old for the programs. Spaces are limited so please secure spaces as soon as possible to ensure your little cubs don’t miss out on the fun!