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FEEDBACK
Check-in time begins at 4pm. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.
We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
What if bad weather prevents us from using our reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or within those 72 hours), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all.
What kind of clothing and footwear will we need? We recommend that you bring bathing suits, aqua socks or flip flops and a cover up for the 84-degree water park.
What should we pack / bring? Veterans recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/Cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, Earplugs, Flip flops, Aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm PJ’s/Slippers to wear to Story Time
We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.
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How clean are the rooms and waterpark? Our resort hotels consistently rank in the top 5% of resort hotels in cleanliness – as measured by you, our guests! Our housekeeping staff works tirelessly to ensure each room is cleaned to the highest standards and to keep our common areas spotless. Our waterpark utilizes state-of-the art water purification equipment to ensure our water is as clean as possible for our guests. To minimize the noxious effects of chemicals like chlorine, Great Wolf has developed industry-leading technology to balance effectiveness and guest comfort. We use ultra-violet purification technology to ensure that viruses and bacteria that could escape chlorination are effectively eliminated. Lastly, our cleanliness standards require that we enforce our rules regarding swim diapers: all diaper dependant guests must wear waterproof swim diapers while in our waterpark area. Our retail stores have swim diapers available for a nominal fee.
How do I get to the Great Wolf Lodge? Driving directions may be found here.
Can I get internet access? Wireless internet access is available throughout our Lodges, which you can access from your room or common areas. Also, wired access is also available at our Lodges that have Business Centers within our conference function space.
Can we bring pets? No, for the health and comfort of all of our guests, we do not allow any pets into the Lodge. If you would like information on a full service kennel in the Wisconsin Dells area, select one of the links below.
Pets Retreat
Pampered Paws
How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response.