Phone: 888.458.1422

Michael Borum
Director of Sales & Marketing

Taren Guthrie
Sales Manager

Stephanie Thomsen
Sales Manager

Mackenzie Cook
Sales Coordinator: 

Email:  Email Sales

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Frequently Asked Questions
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Groups & Meetings

What arrangements are available for groups or meetings? Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodges offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercise, local excursions and more. For more information, click on the Groups & Meetings tab at the top of this page.

StarbucksĀ®

Where can I get my morning Starbucks® coffee, latte or cappuccino? Starbucks coffee can be found at almost every Great Wolf Lodge - check with a team member to find out if it's located in the lobby, Bear Claw Cafe or Buckhorn Exchange.

What to Bring

What should we pack / bring? Veterans recommend a few essentials for the Great Wolf Lodge experience:

  • Swimsuit/Cover-Up
  • Plastic bag to carry wet suits home
  • Swim goggles, Earplugs, Flip flops, Aqua socks
  • Waterproof watch
  • Exercise clothing
  • Reading materials
  • Warm PJ’s/Slippers to wear to Story Time

We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.

Cleanliness

How clean are the rooms and waterpark? Our resort hotels consistently rank in the top 5% of resort hotels in cleanliness – as measured by you, our guests! Our housekeeping staff works tirelessly to ensure each room is cleaned to the highest standards and to keep our common areas spotless. Our waterpark utilizes state-of-the art water purification equipment to ensure our water is as clean as possible for our guests. To minimize the noxious effects of chemicals like chlorine, Great Wolf has developed industry-leading technology to balance effectiveness and guest comfort. We use ultra-violet purification technology to ensure that viruses and bacteria that could escape chlorination are effectively eliminated. Lastly, our cleanliness standards require that we enforce our rules regarding swim diapers: all diaper dependant guests must wear waterproof swim diapers while in our waterpark area. Our retail stores have swim diapers available for a nominal fee.

Fitness Center

We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, elliptical trainer, recumbent bike, weight machines, stretching mats and TVs to make your workout enjoyable.

Internet / WiFi

Can I get internet access? Wireless internet access is available throughout our Lodges, which you can access from your room or common areas.  Also, wired access is also available at our Lodges that have Business Centers within our conference function space.

Safety

How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response.

Click Here for detailed Safety Guidelines

Which Room Setup fits your needs?
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Banquet Classroom Conference H Shape
Banquet Setup
Classroom Setup
Conference Setup
H Shape Setup
Reception U Shape Theater
Reception Setup
U Shape Setup
Theater Setup