Charlotte-Concord, NC

Check-in time begins at 4pm or as rooms become available. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.

We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

Check-out time is 11 a.m. As our guest, please feel free to enjoy the waterpark facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. For your convenience we offer express check-out via your room phone or TV LodgeNet services.

Join us at the GREAT Clock Tower in the lobby for story time every night just following the “Rhythm of Nature” Clock Tower show. Our younger guests often like to wear their pajamas and slippers. Check the Lodge Life activity guide (you'll get this at check in) or ask a Pack Member for details.

Veterans recommend a few essentials for the Great Wolf Lodge experience:

• Swimsuit/Cover-Up
• Plastic bag to carry wet suits home
• Swim goggles, Earplugs, Flip flops, Aqua socks
• Waterproof watch
• Exercise clothing
• Reading materials
• Warm PJ’s/Slippers to wear to Story Time

Click here for driving directions.

You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response.

Click Here for detailed Safety Guidelines 

The indoor waterpark is typically open from 9am to 8pm* daily. You may start using the waterpark at 1:00PM on the day of check in until close on the day of departure.   Check in to your suite begins at 4:00PM; therefore, we recommend locking your luggage in your car and bringing in a small bag with your bathing suits so that you can begin playing in the park.  Check out is at 11:00AM the day of departure but you may continue to use the waterpark and lodge amenities until close.

*Hours subject to change seasonally.

Our resorts consistently rank in the top 5% of resort hotels in cleanliness – as measured by you, our guests! Our housekeeping staff works tirelessly to ensure each room is cleaned to the highest standards and to keep our common areas spotless. Our waterpark utilizes state-of-the art water purification equipment to ensure our water is as clean as possible for our guests. To minimize the noxious effects of chemicals like chlorine, Great Wolf has developed industry-leading technology to balance effectiveness and guest comfort. We use ultra-violet purification technology to ensure that viruses and bacteria that could escape chlorination are effectively eliminated. Lastly, our cleanliness standards require that we enforce our rules regarding swim diapers: all diaper dependant guests must wear waterproof swim diapers while in our waterpark area. Our retail stores have swim diapers available for a nominal fee.

Elements is a full-service spa with a Zen-like atmosphere which features Aveda® products. Get a massage, manicure, pedicure or facial. Reservations are recommended. You'll find the new Scooops spa which specializes in manicures and pedicures for children 12 and under.

Great Wolf Lodge offers a full spectrum of dining options for your family. The Camp Critter Bar & Grill is our camping-themed family restaurant offering lunch, dinner or cocktails. The Loose Moose Cottage offers a gourmet buffet for breakfast or dinner in our enchanted cottage-themed family restaurant. For breakfast on the run, you’ll find freshly baked muffins, yogurts, and Dunkin Donuts coffee in the Bear Claw café. And, if you can’t get the kids out of the waterpark, enjoy the snack shop or grab and go from Pizza Hut Express.

There is an ATM in every Great Wolf Lodge. Please ask a pack member where it is located.

Cub Club offers edutainment crafts and programs that teach kids about nature and the creatures of the Northwoods. It’s a Great Wolf tradition where kids can make it, watch it, hear it, play it, read it, try it and often take it home as a souvenir. Check the “Lodge Life” guide you’ll receive at check-in for activities which change daily. An adult must accompany all children, age 12 and under, while attending Cub Club activities.

As a gift of love or one of thanks, a Great Wolf Resorts Gift Card is everyone's perfect gift. Use one to reward your favorite people.  Let your imagination soar and design an experience you know they'll love.  Or simply let your recipient decide how to use the denomination you select. 

Click here to visit the website of our Gift Card partner and buy one today.

Click here for a list of area attractions.

We have a fitness center, so bring your workout clothing. Our Iron Horse™ Fitness Room has treadmills, elliptical trainer, recumbent bike, weight machines, stretching mats and TVs to make your workout enjoyable.

We have a small business center that may be used for Internet use and printing documents.  This service has a nominal fee.  Wireless Internet access throughout the resort is provided with your stay.

We do not offer parent free day care or babysitting services. 

We have specially trained chefs that can offer a variety of special items for your family to enjoy.  Please contact the lodge directly at 704-549-8206 to speak with a Food and Beverage Management team member.

Our lodge and areas of the waterpark are ADA approved. Wheelchairs are available through Guest Services on a first come, first serve basis.

As a guest of the Great Wolf, we offer special birthday add on packages that you may purchase in addition to your suite.  You will have the option to add on these packages when booking your suite online or over the phone with one of our reservation agents.

Birthday Party packages are also available that include daily access to the waterpark and children’s activities.  Please contact the lodge directly at 704-549-8206 and ask to speak with group sales for more information.  Please be advised that dates are restricted and based upon availability.

We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

There is not a laundry facility at the lodge; however, there are spinners in the waterpark to dry swimsuits. 

Each suite has a microwave and an efficiency style refrigerator, approximately 3’ tall and 2’ wide with a small freezer compartment.

Our TVs are not compatible with outside DVD, video or video game consoles. Movies, Nintendo games and music may be purchased in your suite via our LodgeNet system.

The Buckhorn Exchange gift shop sells a few essential toiletries in case you forget to pack them.

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Also, wired access is also available at our lodge within our conference function space. Internet access is included in your stay.

Towels are provided for your family in the waterpark as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the waterpark area.

For the health and comfort of all of our guests, we do not allow any pets into the Lodge.  If you would like information on a full service kennel in the Concord area, select the link below.

Foster Animal Hospital

Please leave a comment on the reservation booking screen with your roll-away bed request.  Please be advised that roll-aways are $10.00 per night.  Roll-aways are first come, first serve and cannot be guaranteed during high occupancy periods.  (Rollaway beds are not available for kid themed suites.)

Please leave a comment on the reservation booking screen with your crib request.  Portable Pack 'n Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods.  Please be advised that if the Pack 'n Play is not returned upon check out there is a replacement charge.

Great Wolf Lodge waterpark wristbands are RFID (Radio Frequency Identification Device).  This means you don’t have to carry cash or room keys!  You can use your wristband to open your suite door and charge food and beverages on your account.  Please be advised that Debit cards cannot be used for charging incidentals and there may be fees associated with additional or replacement RFID wristbands. 

Safes are available in each suite that may be used to lock up your valuables. 

Cabanas are available to rent daily for your family’s comfort and convenience in the waterpark.  A Cabana has seating for four with a table & chairs, a 20" flat screen TV w/Satellite access, a safe, Great Wolf Lodge Playing cards, and a copy of USA Today. There is also a mini refrigerator that is stocked with an assortment of non-alcoholic beverages.  Please contact us directly at 866-925-9653 to reserve your Cabana today!

We recommend that you bring bathing suits, aqua socks, or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the waterpark area that women wear a cover up and men wear shirts in addition to a bathing suit.

We require one night’s stay plus tax be paid as an advance deposit to hold the reservation. This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit.

If you cancel your reservation you will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all.

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), you must reschedule and utilize the deposit for a different date or the deposit becomes non refundable.

Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodges offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercise, local excursions and more. For more information, click on the Groups & Meetings tab at the top of this page.

If a family member’s sickness inhibits you from your travel plans we will gladly rebook your getaway. However, should you decide to cancel, you will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or anytime within 72 hours of arrival), you must reschedule and utilize the deposit for a different date or the deposit becomes non refundable.

Our waterpark is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional waterpark wristbands (valid for one day only) may be purchased. Additional wristbands are $40.00 each and you may purchase one guest band per registered guest (3yrs+) in your suite.  For the safety and security of our guests, wristbands are required at all times when inside the waterpark facility. 

All children under the age of 18 should be accompanied by a supervising adult at all times in the Waterpark.

If the cardholder is not going to be present at checkin, a credit card authorizaiton form is required. Click here to download the credit card authorization form.

No grilling or any other types of open flames are permitted in suites, on patios/balconies, or on resort grounds.

Our website is secured by SSL (VeriSign ).  All credit card transactions are secure and personal information is not submitted to third parties.  For information on Great Wolf Resort’s Privacy Policy, click here.

Smoking is not allowed in any area of the resort or waterpark.  However, you may smoke outside on your private balcony or patio as long as you keep the suite door closed.

In order to be tax exempt the reservation(s) must be made in the name of the individual who is tax exempt and paid with the organization’s credit card or checking account (check must be received 30 days in advance of arrival).  The individual must also fill out a tax-exempt form from Great Wolf Lodge’s accounting department and provide appropriate documentation.  For additional information please contact the accounting department directly at 704-549-8206.

Great Wolf Resorts charges a nominal resort fee to all guests in order to provide additional services that are often charged individually by other resorts.  This fee covers additional services such as wireless internet, daily newspaper, fitness center access, in room coffee, access to fax, local phone calls, concierge service, and a coupon book that includes special offers and savings during your stay!

Please leave a comment on the reservation booking screen with your preference (s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).