Charlotte-Concord, NC

Check-in time begins at 4pm. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.

We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.

What if I need to cancel my reservation? You will be refunded your deposit less a $25 processing fee so long as you cancel more than 72 hours prior to your arrival date. If your plans change at the last minute (or within those 72 hours), call us and we’ll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn’t rebook your getaway at all.

What arrangements are available for groups or meetings? Be it a wedding, corporate meeting, youth group or class trip, our sales and catering staff is eager to help you plan a great stay. Great Wolf Lodges offer spacious meeting rooms equipped with wireless and other state-of-the-art meeting amenities. Our accommodating staff will assist you in planning meals, team building exercise, local excursions and more. For more information, click on the Groups & Meetings tab at the top of this page.

When does the waterpark open? Hours can vary seasonally, so check your copy of “Lodge Life” at check-in.

Can we bring pets? No, for the health and comfort of all of our guests, we do not allow any pets into the Lodge. Many locations can refer you to local pet hotels or boarding options.